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janetdarlenexo
Moreno Valley, California

Cute spot

4.0 of 5 bubblesReviewed Aug 11, 2019
It’s a nice spot for drinks . I normally stick to appetizers when I visit but I do enjoy the drinks lol the staff is very friendly. It’s a beautiful view highly recommend it. If you’re vegetarian/vegan the menu is a bit limited.
Date of stay: August 2019
Trip type: Traveled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed August 11, 2019

We stayed in Room 24 for 3 nights, which may be the largest room. It has 2 bedrooms, which was nice (we didn't need the extra bedroom but got it just in case my Mom wanted to stay over). The room was large and very clean. Even though they don't provide a coffee maker I brought a Gourmia GK320 Travel Foldable Electric Kettle, which worked really well (with Medaglia D'Oro Espresso Instant Coffee, which is excellent).
A small refrigerator was provided, which was convenient for water, fruit and yogurt, which we had for breakfast.

When I opened my eyes in the morning, the first view was the beautiful ocean waves to start my day. What a great way to wake up!

- The floor to ceiling window was like sitting right next to the ocean. It was beautiful!!!
- The bathroom is large with a separate room for the shower/toilet, which is nice for privacy.
- Internet and TV is spotty but with those ocean views who wants to watch TV or be on the internet??? Just Relax!!!
- Service was excellent. I thought I lost my glasses and reception went out of their way to find them.
- Shoals Restaurant - was 5 star! The food and service were outstanding.You can have lunch and dinner there, which was so nice and food was excellent..
- Quiet property - we lounged by the pool on one of the days there and it was so peaceful and quiet. No kids running around which was nice.
- The pool is very large but a little too cold for me (I like bath water temp).
- No elevator but room was easy to get to.

Some reviewers said the rooms needed updating but I thought it was okay as is. I think it would lose its charm if the owners upscaled the rooms. Remember, there is a million dollar ocean view!

If you are looking for a quiet getaway this is definitely the place to go.
I came home relaxed and happy.

Room tip: Room 24 - best ocean view!
Date of stay: August 2019
    • Sleep Quality
    • Rooms
    • Service
5  Thank Eileen H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 8, 2019

The staff is nice but the place is dirty not well kept up at all. From moldy hand rails . Dirty tables at there over priced restraunt ($200). All of the cushions on the beach chairs we're just gross (dirty, bird poop etc.) Windows don't lock spiders everywhere. Yes check out those back windows. If you you can deal with that. The view is awesome!

Date of stay: July 2019
Trip type: Traveled with family
1  Thank Lordron2002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 2, 2019

I stayed at this property for two nights on a mini-vacation. Based on previous reviews of the rooms, I was a little hesitant but I found my room to be a nice size, clean with a comfy bed, a nice table which gave a view of the ocean, chest of drawers, room on the counter for my cosmetics. There was only a shower, and not very large, but it worked fine and was clean. I would compare it to European boutique hotels. I stayed at the property for 2 1/2 days and had all my meals there. The restaurant has very good food for lunch and dinner; breakfast is basic but filling. Sitting by the pool and watching (and hearing) the ocean is a delight. Note that I did not see anyone go down on the beach so not sure if that is possible. If eating outside, you do have to watch out for the pesky seagull.

Room tip: Rooms on the ends (4 of them) are slightly larger with small patios; cost more.
Date of stay: July 2019
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Service
3  Thank SGKCalifornia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 30, 2019

I found bedbugs in our room around 11pm on our first night. I showed photos to the clerk, who claimed that there had never been bedbugs reported in the history of the hotel. I asked for different accommodations, and was told that the whole hotel was booked, and that the owner was unwilling to put us up in a different hotel or pay the difference between what we were paying at Cliff House and what the alternate hotel they suggested we try was charging for a comparable room. I had to pack up my kids in the middle of the night and drive an hour and a half. The clerk acted like they were doing us a huge favor by refunding our money, since we couldn’t stay in the room with bedbugs.

Date of stay: July 2019
Trip type: Traveled with family
3  Thank SoCal_Mom_of_7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SandyP2166, General Manager at Cliff House Inn on the Ocean, responded to this reviewResponded October 7, 2019

Bed bugs are a very serious issue in our industry today. This is not a subject to be taken lightly and one that is acted on immediately. Although we have our hotel inspected regularly for any evidence of bed bugs, we also follow up immediately on any guest concern. In the case of this guest our contracted pest control provider was on site within hours of the alleged report. The pest control company did a thorough inspection of the room, as did myself and staff, and found no evidence of any stage of a bed bug. We also took other very serious countermeasures, just in case, to curtail any possibility of a continued issue.
Thankfully, your room was sold almost every day since your review and no further reports of this issue.

We appreciate and are thankful for the concern and awareness of our travelers which would enable us to eliminate a problem immediately should it arise.

We will continue to immediately act on even the slightest concern of any of our guests in this serious matter. We will also continue to support the findings of the professionals we hire to handle any pest control situations.

We deeply apologize for any perceived or real attitude at issue by our staff. As we have not had any reports prior or after your review, our desk person did not know how to properly respond to your complaint. We have since used this as a learning moment to help staff be more prepared. We were sold out that night and all guests were occupying rooms the rooms so there was no room to move you do. We did research alternative properties and I found one with a similar price 15-minutes away.

Should you have any further comments or concerns, you are welcome to get in touch with me: Sandy Porter, GM 805-652-1381, email: sandy@cliffhouseinn.com.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2019 via mobile

I was traveling cross-country by motorcycle, and the Cliff House Inn was my final stop going coast to coast.
I’d read reviews saying that the front desk people were snooty which I found totally not to be the case. The gentleman who checked me in was very interested in my trip and I even showed him some pictures.

My room was on the second floor with beautiful views of the water.
It is not an “updated” inn, but I knew that before I arrived. The room was comfortable, and my only thought was that a ceiling fan might be a great addition to the rooms during the shoulder season.

That evening I dined at the restaurant on site, and the food was awesome. The continental breakfast in the morning was adequate not great, but I did just fine. If you’re looking for a low-key and fun place to stay this place fits the bill.

If I am in Ventura again I would certainly stay here. Did I say that the view was awesome!
😎

Date of stay: June 2019
Trip type: Traveled solo
3  Thank gemm29
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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