The night manager was rude and accused us of overstaying. When we asked for our luggage, he said he didn't know where it was. When pressed, he sent us to the room with security (at 1 am). The new guest appeared NAKED at the door and proceeded to hand our clothes out item by item. We never had the opportunity to see what might have been overlooked....like the powercord for the laptop, the razor in the shower, etc.
The room was nice enough and had an LCD TV. The hallway carpet was awful. I'm not sure how you can prevent the double-booking that they did to us. It was an absolutely awful experience to come back at midnight to find you had no luggage and no place to stay--- especially when you had pre-paid for 5 days w/ Hotwire.
- Official Description (provided by the hotel):
- With an ideal location and superior guest services, the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center is a prime choice for business and leisure travelers. The BEST WESTERN PLUS El Paso Airport Hotel & Conference Center offers everything you need for a pleasant stay from on-site dining to free Wi-Fi Internet access. When looking for El Paso hotels, location is important and we offer guests easy access to I-10 which will take you to many of the city's best attractions like the El Paso Zoo, Cielo Vista Mall, and Ft. Bliss. In addition, families enjoy their days swimming in our indoor/outdoor heated pool. Those traveling on business enjoy staying at the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center as we offer premium business services including six meeting rooms, on-site catering, and a well-equipped Business Center. Plus our hotel is close to the El Paso International Airport and Fort Bliss as well as major companies, schools and venues such as Raytheon, Western Refining, General Dynamics, Justin Boots, Texas Tech, El Paso Children's Hospital, El Paso Convention Center and the El Paso County Coliseum. During your stay guests are invited to enjoy all of the BEST WESTERN PLUS El Paso Airport Hotel & Conference Center amenities including the state-of-the-art fitness center and our beautiful courtyard. Dine at our delicious international restaurant Mirai Grill or dance the night away in one of the most popular venues for entertainment in El Paso, Teddy's. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn El Paso-Airport i-10 Hotel El Paso
- El Paso Holiday Inn