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“Excellent in every way” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, El Paso Sunland Park

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Country Inn & Suites By Carlson, El Paso Sunland Park
Ranked #17 of 82 Hotels in El Paso
Certificate of Excellence
Madison, Mississippi
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Excellent in every way”
5 of 5 bubbles Reviewed October 11, 2013 via mobile

I stayed here on my way through from Arizona. It's near a casino and seemed to be packed for the night but it could have been the wedding reception that was going on. I got a great deal and great service and accommodations. The rooms enter from the outside but once the door is closed you can hear any noise. Clean, neat and a great rest on the way.

Stayed July 2013, traveled on business
Helpful?
Thank ibuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin P, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review, November 4, 2013
Yes, we are very lucky to be located so close to not only the Sunland Park Casino and Racetrack, but also close to several shopping malls/outlets and restaurants - all of which we offer free shuttle service daily. We appreciate you staying with us here at the Holiday Inn El Paso Sunland Park, and please let me know if I can ever be of any assistance.

Sincerely,

Robin Pence - GM
pencer@gfhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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464 reviews from our community

Traveler rating
    225
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Orlando, Florida
1 review
4 of 5 bubbles Reviewed October 2, 2013

I had a great overall experience. The staff and housekeeping were very freindly and accommodating. The only downfall is they have no breakfast. There is a restaurant in the hotel but it is a little pricey. I will stay there again.

Room Tip: rooms away from interstate 10
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  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank john s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin P, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review, October 3, 2013
Thank you for taking the time to let us know about your past stay. We know there are many choices out there, and we are very grateful that you selected our hotel. Please come back soon and let me know if I can ever be of any assistance.

Sincerely,

Robin Pence - GM
pencer@gfhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
1 review
5 of 5 bubbles Reviewed September 30, 2013

Staff knows me by name. They make me feel right at home. I was tired after a long trip back home but the staff made my arrival pleasant. They were fast and efficient. I also decided to have dinner in the on site restaurant. The food was delicious and my server was nice and proffessional. My room was very comfortable and quiet which is always welcome after a long day of driving.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cano2382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin P, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review, October 3, 2013
We appreciate your wonderful comments and also that you chose to stay with us here at the Holiday Inn El Paso Sunland Park. We have a great team here and I will be sure to share your wonderful comments with them. Hope to see you again in the near future! Let me know if I can ever be of any assistance!

Sincerely,

Robin Pence - GM
pencer@gfhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Galveston Island, Texas
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed September 27, 2013

Loved the holiday inn sunland park. The hotel is different than any I've ever stayed in. Multiple buildings where you can enter and exit directly outside and park right in front of your room. Hotel is in a very nice area, close to all the best restaurants, mall, and even the casino. Only negative is it's a bit of a walk to go get coffee in the lobby, and no free breakfast. I think it's also time for Holiday Inn to upgrade their beds, seems every HI that i visit doesn't have cushy beds anymore.

Room Tip: First floor is def. the best, and although it's near a major highway there wasn't any road n...
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  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nikkytexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robin P, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review, October 2, 2013
Thank you for your kind and honest review of our hotel - Holiday Inn El Paso Sunland Park. We are quite unique in design with our Villa style design and our guests appreciate the easy access to the guest rooms and surrounding shopping areas. With all of the choices out there, we are so glad you stayed with us and are looking forward to seeing you again very soon. I am always available if you should need any assistance with reservations or requests. Thank you again!

Sincerely,

Robin Pence - GM
pencer@gfhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Hollywood, California, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 5, 2013

My wife and I had a great time at this Holiday Inn over the Labor Day Weekend! It was our first time to Texas and the shuttle service was beyond helpful. The staff was very kind and helpful and answered our plethora of questions about the surrounding area. We had breakfast at the restaurant and enjoyed the buffet. We also had room service one night which was equally delightful.

The room was nice. Good sized. Bathroom was a bit small, but everything was there that we needed; fridge, TV, iron and ironing board, etc.

We enjoyed spending time at the pool as well. Both the pool (heated) and jacuzzi were the perfect temperature.

There is a Vista market just down the street, so you can purchase inexpensive items to keep in the fridge in the room. Directly across the freeway is a mall and a wide variety of store/restaurants; Target, Best Buy, Olive Garden, Red Lobster, etc. We ate one night at the State Line BBQ restaurant that is just down the street and had our first taste of Texas BBQ there!

I would definitely recommend this hotel and I look forward to staying there again when we return to El Paso.

Room Tip: Ask for a room in one of the buildings closest to the pool!
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  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caguilera0819, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review, September 10, 2013
We are so glad to hear that you enjoyed your stay with us here at the Holiday Inn Sunland Park El Paso!! Thank you for your kind and honest review of our hotel. I will make sure to share your comments with the entire team. Please feel free to contact me personally in the future if you should need any assistance with reservations. Look forward to having you stay with us again very soon!

Sincerely,

Robin Pence - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
85 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed September 5, 2013

This little gem does not offer rooms with a view because of the way the property is situated. Nor do the windows open at all. Another thing I didn't care for was their steak dinner which I had ordered via room service... However, the things they do offer far outweigh these things I just mentioned.

The service is great! Everyone is friendly and knowledgeable. The rooms are comfortable. They are quiet and dark once lights are turned out for sleeping which I loved. Pillows, sheets, and towels were comfy and I liked the toiletries they offered. They offered mouthwash and a makeup removing towelette along with the standard shampoo, conditioner, and soap... very nice!

As for the hotel grounds and offerings, I was blown away! They have far more than what I would have expected by the outside appearances. There is a fitness center, a pool, a kids pool, and a jacuzzi, the have room service, a breakfast buffet, free parking, a bar, a restaurant that is open for breakfast and dinner, and they are located near fast food, a market, a mall, and a casino.

**Lastly, they have a complimentary shuttle service that will take you within a 7 mile radius of the hotel as well as to the airport. Not only that, they will drive you to your destination AND pick you up! All you have to do is call them. Did I mention this is free?!

because the rooms have a microwave and a refrigerator, we were able to enjoy eating out and having food in our room which we had purchased at the market nearby. I highly recommend this place. It was a great stay!

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TeemareeDotCom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caguilera0819, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review, September 10, 2013
Thank you so much!! We really appreciate your kind and honest review of our hotel - the Holiday Inn Sunland Park El Paso, and also for choosing to stay with us. We are very fortunate to have a team here with longivity and also a heightened sense of guest service. They were be so pleased to hear your comments, and I thank you for taking the time to post your review. Please let me know if I can ever be of any assistance in the future - and please come back soon!

Sincerely,

Robin Pence - GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brainerd, Minnesota
Level Contributor
54 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed September 4, 2013

Monday 8-26-13 (three night stay)

Easy to find, nice location a little bit from downtown, which I found to be a good thing. In a nice area, which I guess is called Sunland Park. Check in was quick and the lobby was nicely set up, each clerk has their own little “kiosk” which I have not seen before. The restaurant and bar is connected to the lobby. I did not use the restaurant. The bar was nice, but overpriced for a weak drink and the bartender was none too friendly. However, I did need a corkscrew and a bottle opener once and the restaurant staff were helpful and pleasant.

Pool is a lot smaller then the pictures make it look like, but it was clean. The hot tub is connected and a nice size. Also, around the pool area they have a few tables and chairs and also a grill available to use. They do provide pool towels.

The sleeping room itself, was “interesting”. This is the type where each room has a separate entrance, not down the hallway, but from outside. They have 9 buildings, and I believe each has 3-4 floors. We were lucky to get on the ground level, which I would definitely recommend. The room was clean and nice bedding. Our room had a microwave and a refrigerator. The bathroom is extremely small, but it gets the job done. We had an issue with the t.v. but it was solved fairly quickly.

If ever in Texas again, I would stay here again.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank trs333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
caguilera0819, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review, September 10, 2013
Thank you for letting us know about your past stay with us here at the Holiday Inn Sunland Park El Paso. We appreciate any feedback and comments from our guests - it helps us know what we are doing right and what we may need to improve upon. I will be sharing your review with not only the department managers, but also our team. We are especially happy to hear that you will be visiting us again in the future, and please feel free to contact me directly if I can be of any assistance. Thank you so much again!

Sincerely,

Robin Pence-GM
pencer@gfhotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites By Carlson, El Paso Sunland Park

Property: Country Inn & Suites By Carlson, El Paso Sunland Park
Address: 900 Sunland Park Drive, El Paso, TX 79922-1324 (Formerly Holiday Inn El Paso-Sunland Pk Dr & I-10 W)
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in El Paso
#8 Business Hotel in El Paso
#10 Romantic Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites By Carlson, El Paso Sunland Park 3*
Number of rooms: 175
Official Description (provided by the hotel):
The only full-service hotel located in El Paso's west side. Minutes away from El Paso International Airport, Fort Bliss, The University of Texas at El Paso, and tons of shopping. Free breakfast is always included with your stay as well as 24-hour shuttle service. ... more   less 
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Also Known As:
Holiday Inn El Paso-Sunland And i-10 w.
Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
El Paso Holiday Inn

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