As a solo-female traveler the first thing I note about my stay in this hotel is that upon check in I was told/offered a room with two smaller beds in the building right next to the hotel lobby reserved for female guests instead of a king bed in some other building. I gladly accepted the room but this is the first time I've ever been offered a room like this. As this was my first time in El Paso and only for a quick trip, I'm not sure it's an El Paso thing or just this specific area, or just due to the lay out of the hotel. At no point in my stay did I feel unsafe but I'm very happy that it was offered and it made me feel more comfortable.
The layout of the hotel is a tight cluster of individual buildings and my room was spacious and clean except for the used towel I found behind the bathroom door. Also, on the smaller beds they have smaller pillows, I like the standard size one's you find in most rooms.
Overall I'm giving it an average rating but for customer service I'd give it 5 stars. I'm not sure why they have a building for female travelers but am very happy that they do and they thought to take this extra precaution.
- Official Description (provided by the hotel):
- The only full-service hotel located in El Paso's west side. Minutes away from El Paso International Airport, Fort Bliss, The University of Texas at El Paso, and tons of shopping. Free breakfast is always included with your stay as well as 24-hour shuttle service. ... more less
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- Also Known As:
- Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
- Holiday Inn El Paso-Sunland And i-10 w.
- El Paso Holiday Inn