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“Well-run property, great for kids and business/transit”

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Wyndham EL Paso Airport Hotel and Water Park
Ranked #20 of 81 Hotels in El Paso
Doha, Qatar
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Well-run property, great for kids and business/transit”
Reviewed August 29, 2011

I stayed at the Wyndham Airport twice in August on combined business/family holiday trips. Both great stays in clean rooms with helpful staff. This is the closest hotel to the airport (a 3-minute walk away), and thus not cheap by El Paso standards as you pay for convenience, but it's a good value. I've stayed at this hotel several times over the years (it was previously a Hilton property) and Wyndham has much improved on what had been an aging and overall mediocre Hilton. The pool/waterslide are the best at any El Paso hotel (I noticed some kids there who didn't seem to be hotel guests, probably enjoying "free summer pool fun," but it wasn't a big deal). Complimentary internet-equipped computers with printing is a big benefit and saved me a lot of time. Breakfast at the restaurant is decent, not gourmet but no complaints. Guest laundry facilities were very helpful. Overall, a great base to do business from or recharge with the family for travels elsewhere. First-floor suites are excellent.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Nellsh75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlowrance, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, September 12, 2011
Dear Traveler,

Thank you for continuing to choose the Wyndham El Paso Airport. As a return guest I am pleased to hear that again we did not disappoint. As you did mentioned, we were previously a Hilton, but we are extremely proud of our Wyndham improvements. Thank you for your kind comments.

We hope to see you again soon.

Sincerely,

Debbie Lowrance
915-778-4241
dlowrance@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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Bologna
Level Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed August 29, 2011

Great Value for Money.
Room very large, clean and with every comfort.
Breakfast is not included, but if you have the chance to get it (high cost:15 $ I think), go sure for it. It's great, with a lot of fresh fruit and a great service.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Marco R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlowrance, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, September 12, 2011
Dear Traveler,

Thank you for choosing the Wyndham El Paso Airport and highlighting our large clean rooms, huge breakfast buffet & great service.

We hope to see you again soon.

Sincerely,
Debbie Lowrance
915-778-4241
dlowrance@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 25, 2011

I was giving my mom my car. I live in Dallas; my mom in San Diego. We were taking my car on the long trek and ended up stranded 50 miles East of El Pasco. A rock did major damage to the car - no phone signal, no police, no one would stop! Eventually we got help and 9 hours later in the hot 105 degree weather we landed with my car at the dealer and at the Marriott for a room. Sold out. Called the Wyndham at the Airport. Sold Out. But Orlando at the front desk was able to juggle the reservations to allow us a place to sleep. It was a l o n g day for my 85 year old mom. We ended up staying 2 days. What an oasis! The customer service could not be better. Everyone ended hearing our story and were extremely gracious. Food was wonderful and accommodations, for the price, could not be better. Although every staff member could not have been more friendly, it is Orlando that made us feel like we were staying in his home, not only expert in all things hotel but a fab travel guide for El Pasco with great history, accommodates shuttles so we could see a little of the city as we get over the shock of the car! As devastating as this stay was, it was a great respite to get us back on the road again. Five Stars to Wyndham at the Airport!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TPalmer_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlowrance, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, September 12, 2011
Dear Traveler,

Thank you for choosing the Wyndham El Paso Airport. What an ordeal you and your mother had to endure! I am pleased to hear that in the middle of that you were able to enjoy a couple of days with us. A 'home away from home' is ultimately what we strive for & I am pleased to hear that the staff, especially including Orlando, did that for you. Thank you for your kind comments & hopefully we see you again soon - under better circumstances of course.

Sincerely,

Debbie Lowrance
915-778-4241
dlowrance@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 28, 2011

Spent a week there. It is a mid level hotel. You get a suite with 2 rooms, refrig and MW. TVs are 19" old kind with crumby remotes. They have a nice pool with a slide - good for kids. Breakfast buffet was OK. Fruit good / Eggs OK. In walking distance of airport. Staff was friendly and helpful. I would stay somewhere else for the price ($101).

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank cluner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlowrance, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, September 12, 2011
Dear Traveler,

Thank you for choosing the Wyndham El Paso Airport. I am pleased to hear that you enjoyed some of the amenities our hotel has to offer as well as a friendly & helpful staff.

We hope to see you again soon.

Thank you,

Debbie Lowrance
915-778-4241
dlowrance@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 27, 2011

I just arrived at the hotel after a nine hour trip and - much to my chagrin - found that my luggage strap had broken. I was forced to carry my bag like a super-sized football which was not going to be sustainable over airport length distances the next day. I asked at the front desk whether they might be able to help me rebuild the handle strap with some twine or wire. Luis from maintenance, an extremely courteous man, dug up a couple of metal rings which he helped fashion into a workable solution until I could get some more permanent repairs made. Not that I expect anybody else to have this sort of problem upon arrival, but it was a pleasure to discover that the staff was friendly, resourceful and fast and I suspect that those attributes extend more broadly, and not just to luggage repair.

Stayed July 2011, traveled on business
Helpful?
Thank jumpset45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlowrance, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, September 12, 2011
Dear Traveler,

Thank you for choosing the Wyndham El Paso Airport & for taking the time to recognize one of our employees. We truly believe that outstanding customer service makes all the difference. Our priority is to assist our guests in any way possible & to hear that Luis took the time to fix your luggage strap shows just that. Thank you for your comments.

We hope to see you again soon.

Debbie Lowrance
915-778-4241
dlowrance@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 27, 2011

We stayed at this hotel to take advantage of their pools. Unfortunately, the pool rules were so strict it was hard to enjoy the pool. Even though the weather had been 95 or above for weeks the water was cold. The room was big but we found hairs and bugs in the beds and bathroom. We could hear through the walls and we kept receiving late night calls with no one on the other end. Even though its convienent to the airport I would not recommend this hotel.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank momof2boysEP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlowrance, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, September 12, 2011
Dear Traveler,

Thank you for choosing the Wyndham El Paso Airport. Our goal is to not only provide an outstanding stay but to protect the safety & security of all our guests. Unfortunately in regards to the pool & slide we have to follow certain rules & guidelines, for example height restrictions & the number of occupants per room. I apologize for the noise issues & phone calls as that is not typical of this hotel. I would hope that you would give us an opportunity to redeem ourselves.

Sincerely,

Debbie Lowrance
915-778-4241
dlowrance@wyndham.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 5, 2011

Was in El Paso for a week on short notice and needed a place to stay. I normally stay at the Radisson or Marriott at the airport, but this time I could not get a room at either.
Upon reading hotel management responses on Trip Advisor, I decided to give the Wyndham El Paso a try. Management responses usually show concern for how the facility is maintained. The Wyndham at El Paso airport did not disappoint!
Great location, you can walk to the airport terminal in less than 2 minutes on a sidewalk. Excellent pool area (even with light construction going on) with a very large water slide (Texas Tornado) and separate kiddy pool. Wish the bar area would have been opened though. Workout room is a tad small but does have equipment that most others lack (Arc trainers and dumbbell rack helped to keep me active). I inquired about local gym guest passes and the desk person said that they did previously but that there was really no gym close to the hotel so they didn't offer passes anymore.
Stayed in an out-room and had no issues with noises except for one night when the A/C cycled off and some folks down below were out drinking and talking pretty loud. After about 5 minutes someone from the staff told them to keep it down and I went back to sleep. No more noise problems the entire week. Hint: Keep the A/C running wide open and unless you are a very light sleeper you should be just fine.
Free breakfast buffet was also very good for this level of hotel (think Hilton Garden Inn of Courtyard). Good selection and friendly wait staff. The meat on the buffet was "really' meat, unlike other hotels were the sausage is spongy. A waffle maker would be a good addition, although guests tend to leave the area messy.
I will definitely stay here again!

Room Tip: Turn on A/C to minimize noise disruptions
See more room tips
  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank GetYouSome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dlowrance, Manager at Wyndham EL Paso Airport Hotel and Water Park, responded to this review, July 6, 2011
Dear Traveler,

First thank you for choosing the Wyndham El Paso Airport. Your honesty in saying we were not your first choice but that we delivered a wonderful experience is truly appreciated. We strive to not only provide a comfortable 'home away from home' experience but to provide outstanding customer service. We are so thankful for your comments and are thrilled to hear we have a new guest in you.

Thank you & we hope to see you soon.

Debbie Lowrance
dlowrance@wyndham.com
(915)778-4241
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham EL Paso Airport Hotel and Water Park

Property: Wyndham EL Paso Airport Hotel and Water Park
Address: 2027 Airway Blvd, El Paso, TX 79925-1030
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 81 Hotels in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham EL Paso Airport Hotel and Water Park 3.5*
Number of rooms: 272
Official Description (provided by the hotel):
Convenience and Entertainment at the Wyndham El Paso Airport Hotel and Waterpark Located just steps from the El Paso International Airport with an on-site seasonal waterpark, the Wyndham El Paso Airport Hotel and Waterpark is an oasis for the business traveler and a playground for vacationers to the area. Guests to the hotel find a quiet setting offering a warm ambience accented by comprehensive on-site amenities and top-notch service. The hotel is also the closest full-service hotel to the Robert E. Lee gate at Fort Bliss and conveniently located within a short drive to Cielo Vista Mall, the El Paso Convention Center, and all of downtown El Paso. This one of a kind property offers a seasonal water park with a four-story waterslide, kiddy waterfall pool and the largest hotel swimming pool in El Paso. A full-service restaurant and lounge along with free Wi-Fi and a business center make it easy for guests to accomplish everything they need to do without leaving the hotel. Free parking and free shuttle service within three miles of the hotel make it easy to get around. At the end of the day, work out in our state-of-the-art fitness center or spend some time catching up with friends by the fire pit, the perfect location for those chilly El Paso evenings. The Wyndham El Paso Airport Hotel and Waterpark offers 121 spacious courtyard rooms along with 151 two-room tower suites. All rooms include free Wi-Fi, coffee makers, comfortable bedding, refrigerators and microwaves. Specialty suites are available with a full-size private hot tub along with a living room, wet bar and refrigerator. The Presidential Suite offers a king-size bed, a whirlpool-style tub, a wet bar, a living room, a dining room and two televisions. With 17,000 square feet of meeting and convention space including a tiered theatre, the Wyndham El Paso Airport Hotel and Waterpark is the best choice for meetings, reunions, and distinctive weddings. The space and the staff are flexible and ready to meet the needs of any group. ... more   less 
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Also Known As:
Wyndham El Paso Airport Hotel El Paso
El Paso Wyndham

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