Upon checking into our room my daughter and I discussed how we couldn't wait to get in the hot-tub.The attendant heard our conversation but failed to notify us that the hot-tub was closed for maintenance. We decided to go for a swim and when we reached the pool area we saw the sign that read " Pool closed for Maintenance" I went upfront to ask the attendant if the pool would re-open over the weekend? She told me no, so I tell her we will just have to do with the hot-tub. Then she tells me the hot-tub is also closed. I told her she should have told us upon check in, especially after listening to our conversation about the hot-tub. The following day I asked for a discount for the inconvenience and failure to notify us of the problem. The attendant called the manager on her cell phone, but refused to give us a discount and said the problem was out of her control. The hotel was Ok overall but when a Manager has no management skills it can really affect the Hotels Reputation.
- Official Description (provided by the hotel):
- Designed for both comfort and convenience, the Holiday Inn El Paso offers modern amenities and deluxe accommodations with our spacious, smoke-free guestrooms and suites, tasteful decor, modern furnishings. Our guestrooms and suites are equipped with free high-speed wireless Internet access, premium communications capability, lighted work desks, a refrigerator, microwave, cable TV, and comfortable bedding with a choice of soft or firm pillow. Our suites offer all of the comforts of our standard rooms, with the added luxury of comfortable sleeper sofas and separate areas for working and relaxing. ... more less
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- Also Known As:
- Wingate By Wyndham El Paso Hotel El Paso
- Wingate El Paso
- Wingate Hotel El Paso