Let me start by saying the property is decent, it was the staff that made it awful. Very strange goings on. I was moving across country and this hotel seemed like the best option. When calling them from the road, they quoted me a rate of $79.00 plus taxes. I was about 1 hour away from El Paso. I held it tentatively and wanted to explore other options so I contacted a friend on the phone and he found the same hotel for the rate of $59.00 on line through their website. Now, I called back the hotel and they stated that we should book it online since it was less expensive. We did that.
I use Wyndham a lot and sometimes get upgraded. When we checked in, the woman at the front desk told me that she would give us the room we booked with two double beds. I just asked very politely if there were any upgrades available. She seemed perplexed by my question. She actually stated that "We were the last ones to get a double bedded room and would not be upgraded." When we saw the people after us check in, they were upgraded to a suite since they needed two double beds.
I asked the front desk person (who was clueless) why they got upgraded and she responded that they had no more rooms with two double beds. Come on, it would have been common sense to give a frequent guest the upgrade instead of a non-frequent guest. I asked if I could speak with the MOD (even though I was very tired).
There was no MOD and then she stated that she had no authority. She then actually contacted the hotel manager! She then stated that the hotel manager had an emergency and would not be able to call back.
This was all very bizarre.
The room was OK (average) but the situation and the lack of communication and bad staff manners was inexcusable. I would opt to stay at the Hilton Garden Inn or another comparable hotel.
- Official Description (provided by the hotel):
- Designed for both comfort and convenience, the Holiday Inn El Paso offers modern amenities and deluxe accommodations with our spacious, smoke-free guestrooms and suites, tasteful decor, modern furnishings. Our guestrooms and suites are equipped with free high-speed wireless Internet access, premium communications capability, lighted work desks, a refrigerator, microwave, cable TV, and comfortable bedding with a choice of soft or firm pillow. Our suites offer all of the comforts of our standard rooms, with the added luxury of comfortable sleeper sofas and separate areas for working and relaxing. ... more less
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- Also Known As:
- Wingate By Wyndham El Paso Hotel El Paso
- Wingate El Paso
- Wingate Hotel El Paso