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“Great Experience”

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Hilton Garden Inn El Paso/University
Ranked #4 of 81 Hotels in El Paso
Certificate of Excellence
Reviewed December 2, 2013

Staff, location, room, food, all tremendous. Next door to whataburger what more do you want. Had a really good experience at this hotel, I would definately reccomend it to any of my friends passing through el paso

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Clayton C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this reviewResponded December 3, 2013

Dear Clayton - Thank you for your nice review. It is always great to hear that we have met or exceeded our guest's expectations. Please come back and see us again soon.
Happy Holidays
Michelle Kaip
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (646)
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471 - 477 of 646 reviews

Reviewed December 1, 2013

It was a very pleasant, trouble free, comfortable experience. The location was special -- on a university campus and near great shopping and restaurants. The staff was very friendly and helpful. I also thought the room was especially comfortable.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 22, 2013

Excellent staff, excellent facility, several televisions in the bar area. It is close to the university and many restaurants, stores and necessities on Mesa Ave. It is also near downtown, where city is building a new baseball stadium for its AAA baseball team. It is 15 minutes from the airport, 5 minutes from a great scenic view on Franklin Mountain. If you like to job there is a great 5 mile run around Sun Bowl and up Rim Road.

  • Stayed: November 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn
Thank Henry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

Just spending one night in El Paso on our way to Corpus Christi. Hotel is conveniently located from I10. Check in staff very pleasant as were all staff we dealt with. Room was very nice, quiet, and very clean. Probably the cleanest hotel bathroom I've ever seen. Highly recommended.

  • Stayed: November 2013, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

Rooms were very clean, and extremely quiet. Nice size room, and even the bathroom was large. Hotel staff was friendly. The day I was checking out I heard on the news of an accident on I-10. Asked front desk if I will have any problems and he looked it up to confirm my trip to the airport was clear. Very close to several restraunts within walking distance. Breakfast is offered. Buffet items as well as made to order omlets. Overall, a nice central location, safe area and clean, comfortable hotel.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Maria N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2013

was disappointed this stay--halls were not cleared of food, trays, glasses at the elevators--in addition staff was not very friendly. the rooms are dated-could use to be updated and the furniture cleaned--nice thing was housekeeping did a good job keeping the room clean

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this reviewResponded December 3, 2013

Dear Sandra - I am very sorry we did not meet your expectations. I have spoken with my restaurant staff to be more attentive on picking up the room service trays in a timely manner. We are always working to improve and will make continued efforts. Thank you for your feedback.
Best Regards
Michelle Kaip
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2013

I was pleasantly surprised by the overall experience at the Hilton Garden hotel and recommend others to stay there. There was not a single discrepancy about my stay and have nothing but good things to say about it.

  • Stayed: November 2013, traveled on business
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Review collected in partnership with Hilton Garden Inn
1  Thank Robert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX 79902
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in El Paso
#4 Family Hotel in El Paso
#5 Romantic Hotel in El Paso
Price Range: $93 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn

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