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“helpful staff in new and clean hotel right on campus” 4 of 5 bubbles
Review of Hilton Garden Inn El Paso/University

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Hilton Garden Inn El Paso/University
Ranked #4 of 83 Hotels in El Paso
Certificate of Excellence
Austin, Texas, USA
Level Contributor
91 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“helpful staff in new and clean hotel right on campus”
4 of 5 bubbles Reviewed April 20, 2013

The staff allowed me to check in early, at about 11 am. The hotel's location on campus was perfect, since I was at a campus event and parking would have been a hassle. Nearby, however, is a "main drag" that has several restaurants and stores. The exercise room is nice, with free weights, machines, and exercise balls. I left very early (before 4 am) and called down for my bill. It was ready for me when I walked by 5 minutes later -- and the clerk gave me good directions. Although I was in the hotel for fewer than 17 hours, I'm saying it's very good.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LeakyB85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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548 reviews from our community

Traveler rating
    319
    160
    54
    10
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Santa Barbara, California
Level Contributor
593 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 413 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

Good location near the University of Texas at El Paso. Several restraunts are located in walking distance from the hotel. Also UTEP is next door. The rooms are clean and fresh. The hotel staff are very polite.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kuwells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review, April 12, 2013
Dear Kuwells - Thank you for your nice review. I want to assure you that we take our guest comments seriously. We appreciate you taking time to let others know your positive experience at our hotel. We look forward to having you stay with us again in the future.
Best Regards
Michelle Kaip
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Mexico
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 26, 2013

The best of the hotel is the staff. The personnel always keep excellent attitud and are willing to help you. Rooms are comfortables and clean. The hotel is located in a very calm area. I strongly recommend it.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GABINO M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review, April 12, 2013
Dear Guest - Thank you for your wonderful review. We are honored to have guests, like yourself, that rate our accommodations and service so high stay with us. Please accept my appreciation in sharing your comments.
Best Regards
Michelle Kaip
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
54 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed March 24, 2013

Full Time Business Traveler: This HGI is located, literally, right on the edge of the University. Staying here expect to see plenty of students going to class/foot traffic during the day.
The hotel is an average building, nothing to look at but not displeasing. Parking(fee) is ample though one likely has to park on the parking structure which entails a little bit of an extra walk to the lobby. I recommend pulling up to the main lobby door, check in, take your bags to your room then go park (getting the key will allow the more direct access through the side door near the pool).
This is my second time staying at this HGI. Staff was friendly and helpful both times. The lobby area is nice and the restaurant/lounge area is also nice. The rooms are standard HGI rooms. They certainly are not exquisitely new but they are far from worn (closer to new than worn). All in room items were good (video/audio, environmental controls, bed, bathroom/shower). Location wise there are standard food, starbucks, marketplace very close by, It is not close to the freeway and takes crossing a handful of lights before getting there.

I recommend it. There are options with more to offer downtown and there are multiple airport options. They do have pricing that is slightly above what I consider "value" but not so pricey that I am discouraged. But this is clearly is the best option for this side of town. It provides a solid, warm, comfortable stay and I doubt you would walk away unhappy at all. I give it 3.5 out of 5.

Stayed January 2013, traveled on business
Helpful?
Thank All-Fifty-2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed March 22, 2013

This hotel and it's staff did an amazing job making us feel welcomed and valued! The food was amazing and made to order! Not one staff member that I encountered had a frown. They all greeted you and pampered you to the best of their abilities! As our conference was at UTEP the location was perfect we were able to walk anywhere we wanted or needed to go! Thank you to the staff for making me feel at home!

Room Tip: Ask for what you want and need and they will do everything in their power to accommodate!
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 15, 2013

I always stay here when on business in El Paso. t's very clean, quite with very professional and helpful staff. Breakfast is served, as well as cocktails and light dinner. The location is right next to Providence memorial Hospital, UTEP and Las Palmas Medical Center. Close to downtown. 10 minutes from airport.

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sunsun2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richardson, Texas
Level Contributor
231 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed March 15, 2013

We've been coming to El Paso on business for almost a year. We stayed at several different properties originally -- mostly those near the airport or downtown. None of them really impressed us, and a few actually depressed us or annoyed us for various reasons. Then we tried the Hilton Garden Inn near the university. Since that first time, we have always tried to stay here whenever they have availability. The front desk staff is friendly and helpful, and they even remember us and act genuinely glad that we're back. (For a couple of Road Warriors -- this is a delight!) Rooms are nice, well lit, and clean. Breakfast can be good or just okay, but it's always convenient. The hotel is near a lot of other dining options for dinner. The fitness center has more cardio equipment than many other Garden Inns, and is clean and well-lit with functioning equipment (in contrast to many other hotels).

Room Tip: If you are a Diamond member, request the upgrade to the suites.
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review, March 27, 2013
Dear Kay - Thank you for taking time to comment on our hotel. We take our guest reviews to heart and alway try to make improvement based on the feedback we get. I am very glad you enjoy our property. We look forward to your next stay with us.
Best Regards
Michelle Kaip
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn El Paso/University

Property: Hilton Garden Inn El Paso/University
Address: 111 West University Avenue, El Paso, TX 79902
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in El Paso
#4 Business Hotel in El Paso
#5 Romantic Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 
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Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn

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