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“Amazing night staff”

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Residence Inn El Paso
Ranked #33 of 82 Hotels in El Paso
Certificate of Excellence
1 review
“Amazing night staff”
4 of 5 bubbles Reviewed August 16, 2014

I work with Marriott in California while travel lunch to Texas I stayed here. Karla and Ivan at the front desk displayed to marriott name very well during my stay. Kind, and acted like they were employees of a full service hotel. A+

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ttufan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi P, General Manager at Residence Inn El Paso, responded to this review, August 18, 2014
Dear Ttufan123:

Thank you for taking the time to give us your feedback. Karla and Ivan were thrilled to read about your nice comments about their service.

Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 reviews from our community

Traveler rating
    62
    45
    22
    4
    8
See reviews for
55
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41
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Killeen
Level Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed August 5, 2014 via mobile

Excellent location right off of I-10. Ivan at the front desk was extremely personable, helpful and accommodating. He was there at 11 pm and also at 9 am! Rooms were clean. Quiet atmosphere. Slept soundly. Only suggestion- room 122 grout under soap holders in tub needs to be replaced due to mold.

Stayed August 2014
Helpful?
Thank Txbeachmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi P, General Manager at Residence Inn El Paso, responded to this review, August 6, 2014
Dear TXbeachmama:

Thank you for your feedback and review. Especially thank you for your kind words in regards to Ivan. He was thrilled reading your review. I am glad you enjoyed your stay at the Residence Inn. My apologies for the soap dish caulking. I did report it to our engineer so we can correct it immediately. Thanks for bringing it to our attention.
We hope to serve you again soon! In the meanwhile wishing you Safe Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasilia, DF
Level Contributor
77 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed July 24, 2014

We were traveling from Phoenix to El Paso and stayed in a suite with a kitchenette and two bed rooms with queen size beds. The beds have great mattresses and we slept well. Dinner and breakfast was included. They served brat worth and salad for dinner and for breakfast: sausage, eggs, muffins, fruit, cereal, etc. It was tasty and hit the spot. The staff is very friendly and kind and we would return to this hotel.The only downsides are the noise from the air conditioner..they sound like a semi truck running right outside the window and the pillows are not the best and the comforter was ripped. And the guest above us was part elephant stomping back and forth for an hour from 7 to 8 a.m. But even with those annoyances, it was a good stay.

This is a central location for crossing the Stanton street bridge or Santa Fe bridge into Juarez, Mexico. And the Museum of art with European and Mexican artists and three of the oldest Spanish missions in the nation.

Room Tip: Chose a room in the back away from the freeway
See more room tips
  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
Thank Kmguam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi P, General Manager at Residence Inn El Paso, responded to this review, August 6, 2014
Dear Kmguam:

Thank you for your feedback and great tips.
Thank you for the nice comment in regards to the staff and the amenities. Please accept my apologies in regards to the noise level you experienced during your stay. You did not indicate if we were able to move you to a different room so you can get a comfortable restful night of sleep. Please let me know when you are staying with us in the future so we can make sure your stay will be exceptional.
Thank you again for your feedback and we hope to serve you again soon! In the meanwhile wishing you Safe Travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kannapolis, North Carolina
Level Contributor
142 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed July 20, 2014

This hotel was very clean, very friendly staff....from the front desk to the maids. The breakfast was amazing. They have fresh scrambled eggs, turkey canadian bacon, a sausage scramble with peppers and onions....yummy. All kinds of juices, muffins, bagels, etc.... Need I say more? Just go ahead and stay here.

  • Stayed June 2014, traveled with friends
    • Value
    • Rooms
    • Service
Helpful?
Thank theresa f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi P, General Manager at Residence Inn El Paso, responded to this review, July 23, 2014
Dear Theresa F:

Thank you for the great feedback and review we received from you. We were thrilled your stay with us was exceptional and hope we get to serve you again in the near future.
In the meanwhile wishing you Safe Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandera, Texas
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed July 15, 2014

Checked in at 6:30 pm. No towels in either bathroom. Took over a hour to get this resolved. No sheets for the pull out sofa bed. We spilled a little water from our cooler on the kitchen floor. Cleaned up the water with paper towels which turned them black. Swimming pool had no towels for guest to use. Breakfast area had a good selection but the waffle iron burned your food every time for everyone. Told the front desk about these concerns and was told the manager would put some extra points on my Marriott rewards account but this has not been done. So you can add a staff that lies to its guest to the list of my concerns. We always stay at marriott whenever possible but we will not return to this location.

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Troy E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi P, General Manager at Residence Inn El Paso, responded to this review, July 23, 2014
Dear Troy E:

Thank you for your feedback. I am so sorry to hear you did not find everything to your satisfaction. Please be assured your concerns have been addressed and brought to our housekeeping's attention to avoid not having towels as well as making sure the kitchen floor is mopped properly in the future. In regards to the points if your time permits would you please private message me or contact me so I can follow up. We pride ourselves in service and cleanliness and I hope you accept my apologies that we failed you.
I hope we can serve you again in the future and show you the improvements made by our team.

In the meanwhile wishing you Safe Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waco, Texas
1 review
5 of 5 bubbles Reviewed July 10, 2014

Stayed for one night while attending a burial service at Fort Bliss and the staff wowed us every time we turned around. The personnel at the front desk went out of their way and even had the sales manager help with boarding passes in a rush. The housekeepers were friendly and respectful. To top it off the gal working breakfast came by to pick up our dishes and when we thanked her she said "Thank you, it's because of our customers that we have a job!". Did I mention the rooms were clean, roomy, and comfortable. Well Done!

  • Stayed July 2014, traveled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Dina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi P, General Manager at Residence Inn El Paso, responded to this review, July 23, 2014
Dear Dina D:

First I am sorry to hear you had to come to El Paso for such a sad occasion. I am glad we were able to make your stay a pleasant one and were got to "wow" you. All our guest feedback is shared with the staff and everybody was pleased you enjoyed your stay at our hotel. Thank you for taking the time to give us such a great review.
We hope you will visit El Paso again in the future for a more joyous occasion and we will be able to serve you again. In the meanwhile best wishes from me and my staff. !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
1 review
5 of 5 bubbles Reviewed June 30, 2014

Stayed at this property to attend my son's graduation from UTEP. The staff was very friendly and helpful. Our two bedroom suite was immaculate. It is located just minutes from the airport, shopping, movie theaters, and restaurants. Everything you need or want nearby when traveling. One thing that they may want to consider adding is an airport shuttle. Graduation as great and so was our stay!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heidi P, General Manager at Residence Inn El Paso, responded to this review, July 23, 2014
Dear Mary J:

Thank you so much for your nice comments and ratings in regards to your stay at our hotel. We appreciate your feedback and hope we will be able to serve you again in the near future.
In the meanwhile wishing you Safe Travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn El Paso

Property: Residence Inn El Paso
Address: 6355 Gateway Blvd W, El Paso, TX 79925-3514
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #33 of 82 Hotels in El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn El Paso 3*
Number of rooms: 96
Official Description (provided by the hotel):
Come experience the Sun City at Residence Inn El Paso Hotel, the preferred choice of El Paso, TX hotels near El Paso Airport. Just minutes from the airport, University of Texas at El Paso, Fort Bliss and many area attractions, we're centrally located off I-10 between Airway and Geronimo. Our convenient location places you minutes from Boeing, Raytheon, Johnson Controls, Lear Corporation and Scientific Atlanta. Whether you're staying in El Paso for one night or one month, our extended-stay hotel in El Paso, TX caters to your every need. We offer spacious suites with separate living areas and fully equipped kitchens. Wake each morning to a delicious free breakfast buffet, and stay productive with free Wi-Fi and business services. For the kids, we offer the Nickelodeon Your Stay Program - a great way to help young travelers enjoy their stay. Pets are welcome, too (fee applies). Come experience the ambiance and neighborly charm of the finest El Paso suites at Residence Inn by Marriott El Paso, TX Hotel. ... more   less 
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Also Known As:
Residence Inn El Paso Hotel El Paso
El Paso Residence Inn

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