My Best friend and I decided to go to Touch Day Spa...her for hair color and I figured I would get my hair and bangs trimmed and my nails painted while I was there. My friends appointment was at 12. The receptionist was very nice! She set us up in the "hair room" where we waited a half hour for the stylist to show up...I understand she could have just been running behind..no big deal...BUT when she finally started my friends hair she did a short consultation where my friend explained to her that she had died her hair a few months ago and it was darker than what she wantede(dark brown/almost black) and the stylist assured her that she could lighten her hair to the auburn color she wanted...so she started to put the dye on and we waited 30 minutes...in the mean time i was told at 1 another stylist would be coming in to trim my hair....she didnt show up until 1:45 and that was only because when my friends hair dye was washed out her roots were a dark orange and the rest of her hair was splotchy and the stylist needed an opinion on what to do....they came to the conclusion to BLEACH my friends hair which was a terrible idea!!! Not only did it completely dry out and fry her hair it was now ORANGE!!! They then put another mixture of dye chemicals on her hair promising her the color she wanted so we waited another 30 minutes...while waiting my stylist finally got around to trimming my hair and bangs...I will never agian go back here for a hair cut! My bangs are hacked off!! I showed a picture of what I wanted which was a longer side swept bang....I got Justin Beiber bangs! They are uneven,too short and not blended in...needless to say Ill be pinning my bangs back every day of my life for about a month....so back to my friend they wash out the 3rd round of hair dye and it is the color of a new penny...a bright copper...and it has spots throughout from where her hair had been unevenly bleached...we arent girls to pitch a fit so we politely paid and left, my friend cried and I looked like a 12 year old who cut her own hair...today I will be dying her hair with a darker brown box dye to fix it...and Im sure our $12 box dye will look 10x's better than the $130 3 round dye job they put her through!!!!!