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“Extraordinarily Friendly Staff”

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Hilton Garden Inn El Paso Airport
Ranked #13 of 81 Hotels in El Paso
Certificate of Excellence
Fort Worth, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Extraordinarily Friendly Staff”
Reviewed September 30, 2013

Everyone that I encountered at this hotel was unbelievably pleasant and helpful. Whether face to face, or on the phone, this group of people seem to function as a cohesive team that actually enjoys what they do. It made my longer than planned stay a little more pleasant than it otherwise would have been.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Christopher W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, October 14, 2013
Thank you for your comments!!! I am pleased to hear what a great experience you had at the hotel and I will share your comments with the staff as they work hard to make our guest feel welcomed and at home. Thank you again and we hope to see you soon! Have a great day!
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 7, 2013

Everything was great: cleanliness, the overall room, staff friendliness, amenities, location. I stayed in this hotel over the labor day weekend for a music festival in town. They even offered a complementary shuttle to the festival! It was awesome. The stay was a bit pricey during this weekend (which is understandable) so the only complaint I have is that the breakfast was expensive; it was good, but I'd rather have had a simple and free continental breakfast. Other than that, I was satisfied with my experience.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Enrique O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, September 13, 2013
Thank you for staying with us during the music festival and we are glad you had such a great time. It was are pleasure having you stay with us and hope we get to see you next year if not sooner. Thank you again and have a great day!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toluca Mex
Level Contributor
98 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed August 31, 2013

I found this hotel to be very well located right out of the airport by the interstate, they provided with shuttle service to the airport and good breakfast. I found the room to be clean and bed comfortable. The room provides with adequate noise isolation, you can barely hear the noise from the cars from I-10. I left my Ipad on the room and called back to the Hotel, they sent me the Ipad to the airport with the shuttle driver, what else can I ask for?

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blur_78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, September 3, 2013
Thank you for your comments on your stay with us. It was a pleasure we could be assistance with your stay at the hotel. It was our pleasure to help you in your time of need with your ipad. On behalf of the staff we thank you for your stay and look forward to your next visit. Have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killeen, Texas
Level Contributor
92 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 24, 2013

I hate to disagree with some of the others however, not only did my bed have a big sag in it the sleep number selector did not work. I was there with several other folks and 2 of them had the same issue with their beds. We were there for several days so the bed thing was not good. I had coordinated for "to go" breakfast bags as we all had to leave at 4 am to catch a flight and the clerk that checked us out failed to pass them out to those that did not ask and did not want to hand them out when I did ask. Of all the staff he was the worst...lost...as he had trouble with names and zero balance receipts as well. I will say the rest of the staff was fabulous. The hotel has good food and a nice bar.

Room Tip: Hotel is located right next to a refinery and when they hook the trains up it is very loud if you ar...
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toobratty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, September 3, 2013
Thank you for your comments on your stay with us. I have talked to the Engineering department to make sure all beds are performing correctly. I also have spoken with the Front Office Manager about the miscommunication in the morning. Thank you for your comments it is because of them that we can become better. We hope we see you again and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Dorado, United States
1 review
Reviewed August 20, 2013

Very clean hotel and friendly and attentive staff. I have stayed here in the past when traveling on business and will continue to stay at this hotel. The shuttle runs 24/7 which was terrific as my flight was 2 1/2 hours late and my check in was expeditious.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Debra B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, August 21, 2013
Thank you for your comments on your past stay. It was a pleasure having you as our guest and on behalf of the staff thank you! I will share your comments with the entire staff and we look forward to your next visit with us. Thank you again and have a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Magnolia, United States
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed August 12, 2013

This staff was incredible! From the wait staff to the cleaning service, everyone greeted me with a smile and asked about my day or wished me a good day ahead. I've been traveling alot lately, always with Hilton and this is hotel by far has hired an incredible staff.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank guinnessc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, August 20, 2013
Thank you such for your wonderful comments on your stay with us. It was our pleasure to have you as our guest! I am very pleased to share your comments with the rest of the staff and we look forward to your next visit. Thank you again and safe travels!!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 5, 2013

Outstanding hotel, most comfortable hotel bed in 40 years of traveling. Incredible breakfast too! Professional staff throughout the entire property. Cold A/C which was needed as it was over 100 degrees during my stay.

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Edward B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adrian P, General Manager at Hilton Garden Inn El Paso Airport, responded to this review, August 6, 2013
Thank you for those great comments on your past stay with us. I will share the great news with the staff but especially with the breakfast staff on the great job they did during your stay. We hope you come back soon and have safe travels and a great day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn El Paso Airport

Property: Hilton Garden Inn El Paso Airport
Address: 6650 Gateway Blvd E, El Paso, TX 79915-1005
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #13 of 81 Hotels in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn El Paso Airport 3*
Number of rooms: 145
Official Description (provided by the hotel):
The smart choice for a stay just minutes from El Paso Airport With a great location near El Paso International Airport, you can make the most of your time in the area when you stay at the Hilton Garden Inn El Paso Airport hotel. Just off Interstate-10, you'll be within easy reach of Fort Bliss, numerous local businesses, and great shopping and dining options. Our hotel in El Paso, TX lets you stay connected with free high-speed internet access, work in the business center, or just relax with the kids at the outdoor pool. Keep fit with a workout in the fitness center, or take it easy with a drink in the Pavilion Lounge. The Great American Grill restaurant offers cooked-to-order breakfasts, lunches and dinners. With the adjustable Garden Sleep System bed, you can enjoy a deep sleep and wake-up refreshed. ... more   less 
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