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“Great experience” 5 of 5 bubbles
Review of Hawthorn Suites by Wyndham EL Paso Airport

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Hawthorn Suites by Wyndham EL Paso Airport
Ranked #22 of 82 Hotels in El Paso
San Antonio, Texas
1 review
“Great experience”
5 of 5 bubbles Reviewed October 9, 2013

Unknowingly I had reserved two rooms/two nights through a third party for our stay in El Paso. It was late at night when we arrived only to find that our reservations had been canceled by this third party company, and for reasons that up until this point don't understand. We were lucky to find an excellent front desk staff member by the name of Amanda. We called that company and with her help we were able to cancel the transaction. During all this process she told us not to worry and that she would take care of us, which she did. The staff is friendly, our room was very clean and the facilities are great. We made a good choice.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hector A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review, October 18, 2013
Thank you for your review. Your comments are appreciated and it was our pleasure to have served you.
We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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816 reviews from our community

Traveler rating
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    63
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Spanish first
  • Any
English first
Spring
1 review
5 of 5 bubbles Reviewed September 25, 2013

We stay here every time we visit El Paso. Close to the airport and everything else. Friendly staff, clean rooms,

  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review, October 18, 2013
On behalf of the Staff and Management of the Hawthorn in El Paso, we thank you for your review and look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fayetteville
1 review
1 of 5 bubbles Reviewed September 23, 2013

I have been traveling on business since 2004 and stayed at many major hotel chains and this was probably the most out dated hotel i stayed at. My room smelled stale, the bed and sheets was old school, just overall ghe hotel need a whole face lift in order to compete with the other major chains. Until that happens I will not stay there again and I will not even recommend to anyone.

  • Stayed September 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Hawthorn Suites by Wyndham

Helpful?
Thank Phonesak L S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review, September 28, 2013
The Face Lift is coming! Thank you for your review and I am pleased to tell you and others that the Hawthorn will begin these projects within a few months. The Hotel has seen many guests over the years and we value their business; we want everyone to enjoy their stay with us and we understand and appreciate your comments.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Texas
Level Contributor
47 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed September 17, 2013

We stayed here for visiting family as it is close to the airport and next to some local restaurants, but we were far from impressed to say the least. Much of the hotel staff were great (props to the night crew dealing with a system crash and apologizing up and down for the delay as they had a heavy night checking in late arrivals, but some of the ladies working the breakfast bar seemed "inconvenienced/irritated" to our family eating there then lingering after breakfast).

Pros: breakfast is included and since it's a small eating area it was continually being refreshed as it was busy, not a bad price (not great though), our room had a full kitchen (wasn't needed but for extended stay that would have been a plus) house keeping did their best to keep up with the demand for towels (but I can tell having at one time worked for a hotel, they need to order more linens!!)
Cons: air-conditioner was loud (light sleeper), walls are paper thin (I could hear the neighbors phone alarm going off in the morning, and the trash being emptied outside at 5:30am), there were some things that need to be replaced in the decor (sinks new laminate, mis-matching hot and cold knobs, carpet coming up in the corners, bed light could not turn off had to unplug...etc) Our sheets were changed and some how we got a plastic lined mattress cover and it was unbearably hot to sleep on.

Next time I need to stay in El Paso I will look for rooms that are less noisy... probably else-where but if push comes to shove I could stay here again.

Room Tip: Avoid pool side and away from the elevators (the doors stick on them and very noisy), bring ear plug...
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Zedd777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review, September 28, 2013
Thank you for your review. The problems with the system at the front desk has been resolved and please accept my apologies; the Hawthorn is soon to enter in renovations which will certainly make a difference in all areas of your concerns.
We appreciate your business and hope you will give us another opprtunity ti better serve you in the future.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham EL Paso Airport

Property: Hawthorn Suites by Wyndham EL Paso Airport
Address: 6789 Boeing Dr, El Paso, TX 79925-1103
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 82 Hotels in El Paso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hawthorn Suites by Wyndham EL Paso Airport 2.5*
Number of rooms: 191
Reservation Options:
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Also Known As:
Hawthorn Suites By Wyndham - El Paso Hotel El Paso
Hawthorn Suites El Paso
Hawthorn Hotel El Paso

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