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“Would prefer that my company do business with another hotel chain!”

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Hawthorn Suites by Wyndham EL Paso Airport
Ranked #35 of 81 Hotels in El Paso
Reviewed October 14, 2012

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Sonia B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded October 18, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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825 - 831 of 929 reviews

Reviewed October 14, 2012

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank scooterpopsnana
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded October 18, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 12, 2012

  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Henry H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded October 18, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 12, 2012

  • Stayed: October 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank aps0204
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded October 18, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 9, 2012

We reserved a King non-smoking room for two nights...and only stayed one. We were under the assumption that if the name of the hotel is Hawthorn SUITES that all the rooms are suites. The rooms we were given were so tiny there was barely room to walk around the bed - and that's all there was, no couch, no chair, no desk - just a bed and a tv. I say rooms because the first assigned to us had a malfunctioning air conditioning. To resolve this situation we were given an identical room with an older model air conditioning that at least worked. The bathroom in both rooms had carpet halfway in (up to and underneath the sink)...in no world should carpet be found in a bathroom, most especially not in a hotel. YUCK. The wallpaper was peeling in both rooms, much worse in the bathrooms. Also, the one elevator we could find was of questionable operation as the doors didn't seem to want to open - I suppose they were tired like everything else in this hotel. There was a free hot breakfast (I believe this is a weekend only situation), but there were SO many people there that getting to the buffet was impossible and finding a table even harder. I would hate to try to get breakfast on a weekend when the hotel was full - it was quite a large hotel, but the breakfast area comfortably seated only about 50 people. When we checked out after one night and told the front desk clerk (the same who had checked us in the night before and switched our rooms for us - 12 hour shifts?) that the room was just too small and dirty her answer was "OK." Not I'm sorry, no we have larger rooms for a higher price, nothing, just OK. The location was great though - right by the airport with lots of restaurants within walking distance.

Room Tip: Find a different hotel!
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  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank femftal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded October 18, 2012

The Hawthorn Suites by Wyndham in El Paso is not a "prototype" Hawthorn ,which is an All Suites hotel. El Paso Hawthorn has several room types of which to offer. We do have several of the smaller rooms of which you are referring to, although comfortable to many, for someone desiring more space, this is not the room. Depending on availability of additional inventory, you could have been moved to a larger room.
Please accept my apologies for this inconvenience and I do hope that you will give me another opportunity to better serve you in the future.

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Reviewed October 9, 2012

Hotel offered nice amenities. We will not be going to El Paso again, but I'd recommend this hotel to other travelers. The Cattle Baron restaurant across the parking lot was excellent. Only downside was weekend breakfast hours beginning at 7:00 didn't provide time to eat before an 8:15 flight.

  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank Neal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded October 18, 2012

Thank you for your review comments. If the hotel knows in advance that your flight time is ahead of our breakfast serving time, we will prepare a Breakfast To-Go Bag for you and have it ready for you at Check out time. I am very sorry that this happened to you.
Thank you again.

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Reviewed October 9, 2012

I stayed in a King suite.

The hook lock on door was half missing. There is a dead bolt, but the other part should be removed.
The living chair was filthy and the front of the arm handle was falling off.
The sofa bed was filthy and the cushions had holes. I turned it over to sit on it.
There was one dirty blue plastic chair on the balcony. No other seating.
I selected a suite but was only able to enjoy the bedroom room and bath.
The carpeted edging in bathroom was falling off.
The bathroom mirror was blackened at the bottom.
The hot water made odd noises.
The towels are small and scratchy. The hand towel has major rust stains rendering it unusable.

There were two TVs but only one remote.

I told the desk staff about the problems at checkout.

The breakfast offerings should have included cold water.

  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hawthorn Suites by Wyndham
Thank SAUNDRA E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this reviewResponded October 25, 2012

Your review has been discussed with the entire management team. My sincere apologies to you for the numerous concerns.
It would be my pleassure to have you return for another stay, as my guest, as we would welcome the opportunity to better serve you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hawthorn Suites by Wyndham EL Paso Airport

Address: 6789 Boeing Dr, El Paso, TX 79925-1103
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #35 of 81 Hotels in El Paso
Price Range: $87 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham EL Paso Airport 2.5*
Number of rooms: 191
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Also Known As:
Hawthorn Suites By Wyndham - El Paso Hotel El Paso
Hawthorn Suites El Paso
Hawthorn Hotel El Paso

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