Checked in late at night after 12 hours of driving.
Room was dirty, bed cover full of stain. It was obvious the room have not been cleaned for a while...
Cigarettes ashes on the floor and on the phone, triggered us to call the manager on duty, Alfonso,
to inform him that someone, prior to us, was smoking in the room and that we do not want to be responsible for it.
Alfonso came up to check our complaint, and yelled at that we were the one to smoke in the room.
After he threw us out of the hotel to the street in the middle of the night, the hotel had the nerves to charge us for a night stay...
Do not stay there if you have any other choice!
- Official Description (provided by the hotel):
- The 100% smoke-free Red Roof El Paso East has newly renovated rooms and is located in East El Paso adjacent to I-10. Our guests will have easy access to many shopping malls, the Tinsel Town movie complex, and a large variety of restaurants, all within a half mile. Other nearby attractions includes Star Western Wear, University of Phoenix, Lowe's, Home Depot, Bank of America, Chase, and Wells Fargo. El Paso International Airport is a short drive and you can reach Fort Bliss and the Socorro Sports Complex just off of Loop 375. The Zaragoza International Bridge, for entry into Juarez, Mexico and the Avenue of Americas International Business Park is just minutes away. Three large medical centers are conveniently located to our Inn-- Del Sol, Physicians, and Sierra Providence. When you check into Red Roof Inn El Paso East, check out the fantastic new amenities in our NextGen (R) design rooms! The rooms at this 100 percent Smoke Free inn feature new, comfy Rest Suite beds by Serta, plush high-end bedding, new modern design flooring, comfortable new seating a large, flat-screen TV and free WiFi. Experience our complimentary coffeehouse-style coffee and tea in the lobby. This hotel also offers a conference room, microwave & refrigerator (for a nominal fee), an elevator, interior and exterior corridors and "On Command Video" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more less
- Reservation Options:
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- Also Known As:
- Red Roof Inn - El Paso East Hotel El Paso
- El Paso Red Roof Inn