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“Great customer service”

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Red Roof Inn El Paso East
Ranked #37 of 81 Hotels in El Paso
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Great customer service”
Reviewed December 26, 2011

Excellent customer service! Good rooms and comfortable stay!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Elyorch86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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225 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (49)
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English first
Los Angeles, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 26, 2011

We travel from Los Angeles to San Antonio to see our kids and grandkids. We love to stay at the Red Roof in East El Paso and Be at the front desk was AWESOME. Not only was she helpful but very efficient. The check in process was easy and fast! The rooms are clean and updated too!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KerriFrasca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 23, 2011

I am bummed that I-10 is closed to traffic today, but I am glad that the Red Roof Inn isn't into price gouging! The price is right! I was met at the Front desk by a personable young man named Alfonso!! What a great help and full of good advice! I love the fact that this is truly a non-smoking hotel. The rooms are beautifully furnished and clean! The hotel is right off the Interstate so you can't go wrong. A Shopping Mall is .9 miles away. Great location!
I hope the snow is gone by tomorrow because I really want to go home :)
Merry Christmas!

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ABMedd4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 22, 2011

The gentlemen in front desk ( Aurther ) was very helpful...need more friendly people like him....

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stang91lx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso
1 review
Reviewed December 22, 2011

After traveling throughout the U.S., I was very satisfied with the stay! With the busy holiday season, Alfonso at the front desk was outstanding!!! He was a great help and made sure I had everything for my stay at the hotel. Best customer service and very clean and updated rooms!

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jjimenez4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 19, 2011

My family and I had driven for 13hrs straight,when we got to el paso we pulled in at the red roof inn Arthur (front desk clerk) cattered to our needs and made us feel welcomed and most important, guaranteed our continuous business at the red roof inn!!!!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henryjoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 18, 2011

We stayed in a one bed suite and we loved the hardwood floor and the heater warmed us up right away. We also enjoyed watching movies on the flat panel television. The receptionist, Bea, was very friendly and helpful as well!

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Arios08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Roof Inn El Paso East

Property: Red Roof Inn El Paso East
Address: 11400 Chito Samaniego Dr, El Paso, TX 79936-7421
Location: United States > Texas > El Paso
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Best Value Hotel in El Paso
#10 Business Hotel in El Paso
#12 Family Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Red Roof Inn El Paso East 2*
Number of rooms: 122
Official Description (provided by the hotel):
The 100% smoke-free Red Roof El Paso East has newly renovated rooms and is located in East El Paso adjacent to I-10. Our guests will have easy access to many shopping malls, the Tinsel Town movie complex, and a large variety of restaurants, all within a half mile. Other nearby attractions includes Star Western Wear, University of Phoenix, Lowe's, Home Depot, Bank of America, Chase, and Wells Fargo. El Paso International Airport is a short drive and you can reach Fort Bliss and the Socorro Sports Complex just off of Loop 375. The Zaragoza International Bridge, for entry into Juarez, Mexico and the Avenue of Americas International Business Park is just minutes away. Three large medical centers are conveniently located to our Inn-- Del Sol, Physicians, and Sierra Providence. When you check into Red Roof Inn El Paso East, check out the fantastic new amenities in our NextGen (R) design rooms! The rooms at this 100 percent Smoke Free inn feature new, comfy Rest Suite beds by Serta, plush high-end bedding, new modern design flooring, comfortable new seating a large, flat-screen TV and free WiFi. Experience our complimentary coffeehouse-style coffee and tea in the lobby. This hotel also offers a conference room, microwave & refrigerator (for a nominal fee), an elevator, interior and exterior corridors and "On Command Video" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn - El Paso East Hotel El Paso
El Paso Red Roof Inn

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