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“One night stay”

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Microtel Inn & Suites by Wyndham El Paso Airport
Ranked #7 of 81 Hotels in El Paso
Certificate of Excellence
Newfield, New York
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“One night stay”
Reviewed November 10, 2013 via mobile

My second time here, convenient, close to airport. Prices reasonable, booked in advance. On return visit, room smelled terrible. I checked possible places where the cleaning staff may have missed food items hidden, couldn't find anything. Room itself was clean, beds comfortable. But it smelled like rotten cheese hiding somewhere. The floor looks like it has not received a deep cleaning in a long time, which may have been the culprit. Not even turnung the fan on improved the situation. The fellow at the desk was more concerned with smoke alarms going off in building, including our room, when I asked him to come to our room because it smelled really bad and smoke alarm kept going off without smoke. Had no response from him regarding odor in room, other than sounding off of smoke alarm. Our experience 3 weeks ago had been very pleasant, no odor in room. So, something must have been spilled on carpeting in the room given to us this time. I am just so surprised that the cleaning staff had not solved that problem, it was extremely noticable when door was opened. Hopefully, next year we won't have to use room 119, if cleaning staff still has not noticed anything.

Stayed November 2013, traveled with friends
Helpful?
1 Thank Yvonne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelAirport1, General Manager at Microtel Inn & Suites by Wyndham El Paso Airport, responded to this review, November 14, 2013
Thank you for providing us with a review of your recent stay in our hotel. I appreciate your bringing to my attention the problem you experienced; I had received your comment card the day you checked out and had a professional come in to deep clean the carpet. Unfortunately, I do not have your phone number and would like to speak to you in person about your experience. Please call me at your earliest convenience. Again, I thank you for bringing this to my attention and hope that you will continue to choose Microtel Inn & Suites on your next visit to El Paso.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Alpine
1 review
Reviewed November 1, 2013

The space in the small room is used very well. Overall it was quite a good experience. The breakfast was excellent. Altogether this was a very good value offering a pleasant experience. The front desk could have used more than one person on duty, but the staff was excellent, helpful, and very cheerful.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicrotelAirport1, General Manager at Microtel Inn & Suites by Wyndham El Paso Airport, responded to this review, November 3, 2013
Thank you so much for providing us with a review of your recent stay in our hotel. We were happy to hear you felt our hotel was a good value and that you rated both breakfast and staff excellent. Again, we thank you for your time and hope we get a chance to serve you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Microtel Inn & Suites by Wyndham El Paso Airport

Property: Microtel Inn & Suites by Wyndham El Paso Airport
Address: 2001 Airway Blvd, El Paso, TX 79925-1030
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in El Paso
#7 Family Hotel in El Paso
#11 Romantic Hotel in El Paso
#11 Business Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Microtel Inn & Suites by Wyndham El Paso Airport 2*
Number of rooms: 77
Official Description (provided by the hotel):
Close to El Paso International Airport, Fort Bliss and Biggs Army Airfield, Butterfield Industrial Park, shopping malls and numerous restaurants! Surrounded by picturesque desert landscape, Microtel Inn & Suites by Wyndham at El Paso International Airport is the perfect place for your Lone Star getaway. Our smoke-free hotel offers free parking so it is easy to enjoy all the area has to offer. We also provide a Park & Fly service for 4 USD plus tax per day. Greet the day with our free continental breakfast before checking email with free Wi-Fi Internet access. Our pet-friendly hotel in El Paso, TX, has suites with a wet bar, separate seating area and plenty of cabinet space, ideal for an extended stay. All guest rooms come equipped with a mini-refrigerator and coffee maker for your convenience. ... more   less 
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Also Known As:
Microtel Inn & Suites El Paso Airport Hotel El Paso
Microtel Inn And Suites El Paso Airport
Microtel El Paso
El Paso Microtel

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