There were many aspects of our stay at this property that we liked, none more so than the customer service, which was extraordinary. The staff and manager were friendly and looked after us very well.
The public rooms and spacious guest rooms were tastefully decorated in warm tones. The snacks and meals available for purchase were delicious, if a little bit pricey. The chocolate-peanut butter cookies are large and outstanding, and the gourmet pizzas - especially the veggie flatbread pizza - are fabulous. You get what you pay for.
The wifi was fast, free, and reliable.
The breakfast area is much too small for the size and popularity of this property. It was often very crowded in the room where the food was, and there were barely sufficient places for people to eat in the outer lobby area. That would be my biggest recommendation to the property - to rethink the layout of the breakfast.
The variety of items on the breakfast buffet was good, but not great. I had stayed before at a Hyatt House and was thinking that the breakfast at Hyatt Place would be similar, but it's not. Hyatt Place has gourmet breakfast sandwiches and on alternating days, pancakes, waffles, or french toast. These are presented in small pans, which need to be refilled often, and it didn't seem as if the kitchen could keep up.
The rest of the buffet items didn't seem to change much at all - juices, grapefruit slices, oatmeal, minidonuts, cold cereal, and english muffins or toast. The coffee is fine, not great.
It's included in the price of the room, but some days we ended up just eating out - there's an International House of Pancakes almost next door, and a Denny's not too far up the street (though the Denny's is a bit of a disappointment). And there's a Target across the highway, where you can stock up on breakfast items if you just want to eat in your room. (There's a refrigerator in each room, and you can request a microwave.
This is a perfectly fine place to stay near the airport, for a few nights. We ended up staying about a week and a half, and for that long a stay, I'd recommend staying elsewhere with a full kitchen, and where you can do laundry, if not in the room, than in a laundry room in the hotel (I had to drive about 20 minutes each way to a grim laundromat.
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- Also Known As:
- Hyatt Place El Paso Airport Hotel El Paso