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Staybridge Suites El Paso Airport Area
Ranked #18 of 81 Hotels in El Paso
Certificate of Excellence
rockhill
1 review
“good”
Reviewed January 29, 2012

this hotel is very proffesional friendly environment and respectful place until they started hiring people who are very rude and unproffesional... i would never imagine myself being talked about with several guests and staffs everyday. i was at the front desk paying my bill and overheard one of the hotel's guest's personal business from a young lady i believe her name is 'Jacky'... she just kept going and going! It is very unproffesional of her. I will never stay at Staybridge Suites anymore... I left my own home to relax and enjoy my weekend not to be at the front page just because of an uneducated front desk staff will talk about my business. Never stay at this so called friendly environment extended stay hotel.

  • Stayed January 2012, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank amanda p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, IHGCare at Staybridge Suites El Paso Airport Area, responded to this review, February 2, 2012
Dear amanda p,

Thank You for writing a review about your recent stay with us.
We are hospitality professionals who pride ourselves on delivering high class customer service and are happy doing so. For that reason, the comments you made are troubling and will certainly be looked into. We have sent you a private message to obtain more information about your stay. We hope you'll still consider Staybridge hotel as an upscale extended-stay hotel brand in your future travel plans.

Sincerely,
Lin S.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Dallas, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 19, 2012

Great Breakfast, Pretty good Dinner meal,Very Clean Hotel ,Ft Counter Staff are great at remembering your name and very helpfull on places to Dine out or Shop, King suites are the best for working and relaxing in , Maids do an outstanding job on the rooms and everthing is supplied for you to make your own meals if you like, Overall a very nice quiet place to stay.

Room Tip: The evening sun will hit the Back of the Hotel rooms a lot of sun light in the rooms,
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  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado
Level 5 Contributor
54 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 6, 2011

This hotel is brand new and beautiful and perfect decor. The breakfast was nice and on tuesday - thursday evening social was really good. The towels in our room were huge and super soft, and the bed was super comfy. The staff was perfect so very nice I could not imagine a bad thing to say I am looking forward to my next stay there.

Room Tip: All the rooms have kitchen so all rooms are great
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  • Stayed November 2011, traveled with family
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    • Cleanliness
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Helpful?
2 Thank kevint23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 19, 2011

As a Business / Personal Traveler i stay at Several different Hotels , I spend a lot of time off the Border of the US and Mexico so i can't allways stay with Staybridge hotels as there not there.
If i can't find a Staybridge i look for a Holiday inn next and work from there.
I have stayed in hotels from Calif to Boston, Big citys to very small towns,
this last year i spent a lot of time in the El Paso area i stayed at the Holiday Inn a new hotel off Airway and I10 i now i stay next door at the new Staybridge,
I have found very few hotels that i would take the time to write a review over other than a bad stay or bad service.
The StayBridge Hotel is a new hotel here in El Paso but the Staff is Top quality from the counter checking in to the House keeping crew.
as a new hoyel in it,s first weeks opening up we had a few minor issuses with the building but ever time there was a issuse it was handled a fast as possable and allways with my best instrest in mind.
With as much as i travel i see how other hotel set up rooms to setting up the business center i have been asked for my feedback several times of a far range of issuses and i see changes not allways to what i say but i see they listen to there guests input .
i would tell anybody asking for a place to stay in El Paso to try StayBdidge first and if there full they will take the time to help locate you a room and be happy to help out.
The Sundowner as the call it is great, The food is more than chips and dip but some real food so you can come in tired and hungry get a beer some real food makes for a nice ending for a hard day of traviling to a Hard Day at the office. I stay on the Road Monday to Friday 12 months a year this is by far one of the best places i stay and will allways stay here when i'm in town.The Gym to the pool area are allways clean ready to use the free laundry service is very nice as you can do your laundry and workout at the same time a very nice set up. The breakfast is great with fresh fruit and a good vatity to choose from.
I do wish i was better at saying how well i am treated to the great service i am given when i,m here but as i stated i find so few to even wish to take time out to write a reveiw over.
Roger Geary

Room Tip: i have stayed on all floors and other a Stomper over your room i have not found a bad room or one i...
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2011

Awesome hotel! STAY HERE!! Not only do you get a free breakfast they serve dinners on sertain nights for FREE! Excellent room! Clean clean clean! Service was beyond helpfull! If I could live here I would! Haha deffinitley get a suite! It's like a mini apartment! I don't know what else I could say to tell you how great this place is overall!

  • Stayed September 2011
    • Value
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Helpful?
3 Thank Stephill85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites El Paso Airport Area

Property: Staybridge Suites El Paso Airport Area
Address: 6680 Gateway Blvd E, El Paso, TX 79915-1005
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 81 Hotels in El Paso
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Staybridge Suites El Paso Airport Area 3*
Number of rooms: 109
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