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“not a satisfied customer”

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Days Inn EL Paso Airport East
Ranked #64 of 81 Hotels in El Paso
El Paso, Texas
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“not a satisfied customer”
Reviewed May 19, 2013

To start off the customer service was very good but the room wasn't the beds were too hard the comode was broken and wabbly the shower was leaking

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Patricia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda Y, Manager at Days Inn EL Paso Airport East, responded to this review, May 21, 2013
Patricia,

Thank you for staying here. Im sorry that the beds were hard and not to your satisfaction. Now in regards to the leaking bathrroom and wabbly toilet i will personally go room to room to verify leaks and toilet seats. I thank you for your feedback and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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227 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (14)
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English first
Yuma
Level 2 Contributor
7 reviews
7 hotel reviews
Reviewed April 22, 2013

Have stayed at this hotel many times before as it is the perfect stopping off place for trip from west coast to San Antonio. Nice place, clean rooms, attentive staff, and easy to find right next to interstate. Continental breakfast is better than most with biscuits and gravy, scrambled eggs and sausage, to include cereal, fruits, coffee and juice.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Roger R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda Y, Manager at Days Inn EL Paso Airport East, responded to this review, April 24, 2013
Thank you Roger for your continued business. I am glad that you continue to find value in our hotel. Hope to serve you for many more years
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Helena
1 review
Reviewed February 27, 2013

Got to my room and the non-smoking room smelled a little like smoke. The internet didn't work at all

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Connor G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Linda Y, Manager at Days Inn EL Paso Airport East, responded to this review, May 10, 2013
First of all i thank you for your preference in choosing to stay here at this hotel. I apologize for the problem with the wi-fi, we have been monitoring and have found out that if we reset the internet link it resolves the internet problems. I have had time warner check out the property as well and they have found no problem with the connections . We do have smoking rooms on the property but some guest choose not to stay in them and choose to smoke in nonsmoking rooms which leads to this incovenience . If you would of reported this to the front desk we would of been glad to move you from room. Once again thanks for your feedback and if you choose to stay here in the future I will make sure to monitor the wi-fi and have housekeeping check the rooms to see if there is any trace of smoking in them so we can ozone the area.

Nicolas Nunez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Days Inn EL Paso Airport East

Property: Days Inn EL Paso Airport East
Address: 10635 Gateway Blvd W, El Paso, TX 79935-4907
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 81 Hotels in El Paso
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn EL Paso Airport East 2*
Number of rooms: 122
Official Description (provided by the hotel):
We are centrally located off of Interstate 10. We are conveniently located next to Wal-Mart and McDonald's. We have 122 rooms, 3 floors and we are an exterior corridor hotel. We have non-smoking and smoking rooms. Most rooms come equiped with microwave and fridge. We offer free hot breakfast from 6am - 10am. We offer free shuttle service to and from the airport and surrounding areas. We also offer free internet wireless throughout the hotel and rooms. We have a laundry room, outdoor elevator for convenient access to all floors, and an outdoor seasonal pool. ... more   less 
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Also Known As:
Days Inn El Paso East Hotel El Paso
El Paso Days Inn

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