Started out strong, with a free shuttle from the airport. Numerous online sources state that there's bus service available from downtown El Paso to Juarez, so I chose this place for a one-night stay before starting out. Was unable to find anyone on the staff who knew where the bus station was; it turned out to be 3 blocks away. Doesn't matter anyway, since there in fact is no such service.
Many, many other little annoyances, such as the key card reader on the elevators which never seemed to work right. Taking the elevators was an almost comical ritual of several guests trying to get their particular card to work this particular time so that we could get going. Soft drink machines have no indicator light to show that the product is sold out, and apparently no way to refund the money if it is. I spent a half hour searching and searching--in vain--for a light switch to operate the bedside lamps in my room, and was finally convinced that they are decorative only. There's a "Business Center" whose computers have an outdated web browser that requires frequent refresh/restart to accomplish the simplest of tasks.
These are small things, I suppose, but there were so many of them that my overall impression was of a place that's overpriced and not half what it's cracked up to be.More
- Free Wifi
- Free parking