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Double Tree by Hilton El Paso Downtown
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Reviews (982)
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Reviewed February 25, 2014

beds are sleepable, restaurant food is decent but a bit pricey. maid threw away my business cards on the desk from about 40-50 people. Meanwhile driver Gilbert was outstanding and extremely personable. What a great person to have be the first and last person people interface with at your hotel. i would give him a good raise.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Theodore W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Jimenez, Front Office Manager at Double Tree by Hilton El Paso Downtown, responded to this reviewResponded June 14, 2014

I apologize about your business cards. Thank you for the amazing words about Gilbert. He definitely is a great asset to our company.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2014

The check in service is always polite and speedy. The hotel has been very accomidating. Great place to stay. The hotel bar had a great atmosphere and a nice place to kick back after a long day. Room for breakfast and dinner have always been very good.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Jimenez, Front Office Manager at Double Tree by Hilton El Paso Downtown, responded to this reviewResponded June 14, 2014

Thank you for the great review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2014

The stay at El Paso Doubletree was very enjoyable. The staff is pleasant and service was excellent. If I am back in the area, then I will be returning to the Doubletree. They made my week there on business less hectic and more enjoyable than I expected.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Jimenez, Front Office Manager at Double Tree by Hilton El Paso Downtown, responded to this reviewResponded June 14, 2014

Thank you for the review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 18, 2014

I've stayed here multiple times, since of the poor hotel options in El Paso it is the best. However, lately I've been a bit disappointed. On my last stay there were obvious scrapes and marks on the room wall, and this was on the Hilton Honors floor (I am a Silver HH member). Another big problem is that when you enter the hotel room there isn't a light switch that controls the whole room, so you are walking into this pitch black room, which is not welcoming. Every time I walk into a room I have to fumble around in the dark to turn on lamps and it is super annoying. Generally speaking this hotel is considered very good because the rest of the El Paso hotels are worse. But to be great the Doubletree El Paso would need to make some improvements: for example, upgrade the decor (the Doubletree Houston Hobby has great new decor that every Doubletree should take tips from), and make it easier to turn on the lighting.

Stayed: February 2014, traveled on business
Thank Veronica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014

The staff was pleasant and the rooms were very nice. Hotel restaurant was amazing. Even spent some time in the fitness center, which was well equipped and very well maintained. Weather was great and the patio was a nice way to spend some time in the evening.

  • Stayed: February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Michael F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eric_Jimenez, Front Office Manager at Double Tree by Hilton El Paso Downtown, responded to this reviewResponded June 14, 2014

Glad you had a chance to enjoy our terrace. Thank you for the review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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