Choice needs to give this property a priority inspection. This is along the lines of a Rodeway or Motel 6. The checkin was fine although the person never recognized my diamond elite status with Choice. After a few minutes in the room, I needed a pen for my "three" notepads but no pen. I stopped by the front desk and he said they had no pens because they forgot to order them and still have not been ordered. I got one from my car. I attempted to set the clock radio for bed and...no clock radio. I need a clock so when I wake up at night I know what time it is.
Woke up, stepped on the tacks holding the carpet in place at the bathroom entrance. The carpeting was torn and the tacks were exposed to dig into any bare foot that got near it. Took a shower and the tub was filthy. It needed a good shot of Clorox; nothing more. The bathroom was minimally clean. The fitted sheets would not stay over the cheap pillowtop pad.
Breakfast: The eggs were floating in water, seriously. The folks who came in after me commented on them and did not take any either. I made a waffle and no syrup...and no breakfast attendant anywhere. I walked to the front desk, asked for syrup, and the guy seemed surprised they were out. The dispenser was completely empty. There was no way this went empty during breakfast since I was there at 6:45am. This syrup dispenser was put out that morning empty.
I checked out with a list of problems and asked the clerk to give it to the GM. This property detracts from the brand that Choice is trying to promote. The GM needs to read this review and get in gear. No way a guest should have to walk on carpet tacks. Housekeeping needs to inspect these rooms. How the hell do you clean a room and not check for a clock/radio that's missing or bring the carpet tack problem to the attention of maintenance?
- Official Description (provided by the hotel):
- The El Paso Comfort Suites is a limited service hotel that provides a complementary full breakfast, free high speed wireless internet, computer kiosk with Microsoft Office, exercise room (treadmill and elliptical), Indoor Pool, and Jacuzzi. Our suites are twice the size of a standard room, not to mention that many competitors charge for internet service and per person for breakfast. Rest assured that Comfort Suites is the best value in El Paso's west side. ... more less
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- Also Known As:
- Comfort Hotel El Paso
- Comfort Suites El Paso
- El Paso Comfort Suites