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“Easy off / on I10”

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Hampton Inn & Suites El Paso-Airport
Ranked #2 of 81 Hotels in El Paso
Certificate of Excellence
Fort Worth, Texas
Level Contributor
263 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
“Easy off / on I10”
Reviewed March 12, 2014 via mobile

Very clean and comfortable rooms. Easy access off the highway. The young lady who checked me in was very efficient and friendly ! Good selection at breakfast with constant restocking of breakfast items. Safe clean area to stop. Beds were super comfy!

Stayed March 2014
Helpful?
Thank wiggygailTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe_GM, General Manager at Hampton Inn & Suites El Paso-Airport, responded to this review, March 14, 2014
Thank you for your review of the Hampton Inn & Suites El Paso Airport. We are very happy to hear that you had an enjoyable stay with us. We are all about Satisfaction Guaranteed and I will let our staff know that they helped make your trip great! We hope to see you again soon!
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486 reviews from our community

Traveler rating
    322
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    33
    16
    4
See reviews for
147
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
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  • German first
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English first
NYC, United States
Level Contributor
3 reviews
Reviewed March 12, 2014

The Hampton Inn El Paso staff goes beyond expectations in their eagerness and availability to please the guest. They go out of their way to ensure satisfaction, and are collegial and comradely in the performance of their jobs. I felt personally taken care of, and had an easy camaraderie with the staff that made me feel like a really honored friend, almost, rather than a distant guest.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Marion D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe_GM, General Manager at Hampton Inn & Suites El Paso-Airport, responded to this review, March 14, 2014
Thank you very much for taking the time to share your experience on your recent stay at the Hampton Inn & Suites El Paso Airport. I am very happy to hear that the staff knocked your socks off and that the property offered you just what you needed during your stay to feel right at home. We strive towards excellence and i am glad that we have succeeded. Hope to see you return soon! Safe travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 11, 2014

I usually stay at a Hampton Inn for a one night travel through and they seem to never disappoint. The front desk was friendly, the beds are always comfortable, the free breakfast has plenty to choose from, and the rooms are spacious and clean.
It was a quick stop in El Paso; the only down point was the directions were not quite clear and we were a little side tracked for a moment. Other than that, an excellent quick overnight stay.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Articfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe_GM, General Manager at Hampton Inn & Suites El Paso-Airport, responded to this review, March 14, 2014
Thank you for the review on your recent stay at the Hampton Inn & Suites El Paso Airport . I’m happy to hear that you enjoyed your stay with us and that our staff made you feel comfortable during your visit. I’ll be sure to share your comments with them. We love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed March 6, 2014

Hotel understaffed. Especially a big problem when hotel is booked full. Breakfast area too small and breakfast buffet not properly restocked. Front desk attendant was typically not available in the mornings.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Ed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe_GM, General Manager at Hampton Inn & Suites El Paso-Airport, responded to this review, March 11, 2014
I really appreciate you taking the time to share your disappointment with your recent stay at the Hampton Inn & Suites El Paso Airport. I want to personally apologize for the hotel not meeting your expectations during our breakfast.

We strive towards excellence and im sorry that this was not the case during your visit. The hotel did have several groups in-house during your stay but that did not excuse the fact that you were not taken care of the way you were supposed to have been. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were.

Again, thank you for making the effort to share your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your comfort. Safe travels..
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Dallas
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 28, 2014

This hotel is perfect for a get away with a special someone. The staff is very friendly and responsive to questions and requests. We love the outdoor jacuzzi. The rooms are spacious and well appointed. Everything you need to just stay in and cook a meal to share. Televisions in the bedroom and living room. The rooms are so spotless. Not a spec of dust anywhere. I highly recommend this hotel!!!!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank magicdavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe_GM, General Manager at Hampton Inn & Suites El Paso-Airport, responded to this review, March 2, 2014
Your comments about your stay at the Hampton Inn & Suites El Paso Airport made me smile. We know it’s the little things that make your stay more comfortable and this is why we work hard to make you feel right at home. We Hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hutto, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 25, 2014

Excellent breakfast bar with a wide variety of items to accommodate almost any guest. Evening snacks and drinks to help unwind after a hectic day are a welcome added treat. Coffees and teas available 24/7. Excellent staff and housekeeping make one's room stay worth every dollar spent. Restaurants and shopping are just minutes away in all directions and the shuttle to the airport takes the hassle of not dealing with heavy traffic. The hospitality demonstrated by the entire Hampton Team leaves no doubt that the customer's care's is not negotiable.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Fermin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe_GM, General Manager at Hampton Inn & Suites El Paso-Airport, responded to this review, February 28, 2014
Thank you for taking a moment to share your experience on your recent stay at the Hampton Inn & Suites El Paso Airport. I am happy to hear that you found the service as well as the amenities to your liking. We love having you here!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florence
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 17, 2014

Hotel is on a hill directly above a major interstate highway. Noise all night. Breakfast menu limited, internet service spotty & weak on south side. Staff tried to be accomodating, but there's a limit to what they can do.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Gregory S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe_GM, General Manager at Hampton Inn & Suites El Paso-Airport, responded to this review, February 19, 2014
Thank you for your review on your recent stay at the Hampton Inn & Suites El Paso Airport. I am sorry that your stay was not satisfactory due to the noise you experienced from the highway traffic. I understand that our breakfast menu was not to your liking as well. It is important to hear our guest's feedback and we certainly welcome it becasue it will help us improve in different areas. We were experiencing internet connectivity issues during the time that you were here and i am sorry that happened. Please know that we were in constant contact with our provider and the issue has been resolved. We look forward to seeing you again soon should your travel plans bring you back to our city. Safe travels...
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites El Paso-Airport

Property: Hampton Inn & Suites El Paso-Airport
Address: 6635 Gateway Blvd W, El Paso, TX 79925-3617 (Formerly Hampton Inn El Paso-Airport)
Phone Number:
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in El Paso
#6 Romantic Hotel in El Paso
#6 Business Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites El Paso-Airport 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
Hampton Inn El Paso-Airport Hotel El Paso
El Paso Hampton Inn

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