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Chase Suite Hotel El Paso
Ranked #20 of 82 Hotels in El Paso
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great service!”
5 of 5 bubbles Reviewed July 12, 2013

I had a great two night stay in their one bedroom suite. It was very clean and the bed was very comfortable. The staff was very accommodating and even gave me a call just to see if I needed anything else in the room as I was settling in. The pool and Jacuzzi were clean and inviting. You can tell the staff takes pride in their job as there were clean towels already laid out for you by the pool. The kitchen had everything needed to start my morning off and their breakfast was very good. I'll make sure to stay here again!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Surprise, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 8, 2013

Great, clean rooms at a good price. Hotel staff was very friendly and so accommodating! We had three rooms for our church Youth Group, and the staff was very accommodating to our group and our needs. They are in he process of renovating rooms, but all rooms are very clean and beds new and very comfortable. Kitchens were very clean and everything worked well. Outdoor pool areas was great. We used the BBQ they had to cook hamburgers and the staff went out of their way to find a BBQ fork for me to use. Nice shaded sitting area off the pool as well. Good breakfast included as well.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cindy Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
5 of 5 bubbles Reviewed July 7, 2013

This family-friendly hotel offers a spacious bi-level suite with luxurious furniture, linens, and utensils. My children really enjoyed the pools as the heat hit us so bad. The food was tasty and nutritious in both breakfast and evening social. It is definitely a wonderful place to stay. The stuff was friendly and welcoming.

Room Tip: Front rooms have sun light early in the morning.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rijasoa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chanlder, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed July 4, 2013

Stayed on a two bedroom suite. room and furniture are old, just as the carpet. Found clothes from previous guest in the drawers and used disposable razors in the bathroom (just great when you are traveling with young kids). Bathtubs old and peeling, Countertop on kitchen island is lose and tilts if you rest your elbows on it.
The Walls on bathroom are stained (from buggers to god-knows-what-else). Wall paper is peeling off, ceiling fan on top of bed wobbles and feels like it will fall any time. Kitchen barstools are awfully stained, AC Room is unlocked and filthy dirty inside.
There is at least a half inch gap between the floor and the bottom of the room's door, locking mechanisms look like have been broken in/forced too many times. ( asked for a remodeled room, but had no 2 bedroom available, they show me another 2 story room, but was about the same) They did have some remodeled rooms (new paint, fresher carpet and tile and nicer bathroom fixtures, still the doors look like they have been kicked in far too many times) but those had only a queen bed, and no sofa and two chairs instead

AT LEAST the beds look clean, I will find out tonight. One thing is for sure, we are out of here 1st thing in the AM

No matter how cheap, paying for a room like this is a ripoff. (Unless your standards are very low and you get it for free)

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fast_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed June 30, 2013 via mobile

very pleasant stay, with great manager deals.
Staff did an awesome job, very friendly and supportive.
Rooms clean and small things were repaired immediately.
Pool, rooms and surrounding always clean.
great location to stay to explore the country.
nothing two complain within two weeks.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wolf-Soeren R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karla D, General Manager at Chase Suite Hotel El Paso, responded to this review, July 17, 2013
We greatly appreciate your review and are happy to hear you are taking advantage of our manager specials. We are always looking for ways to improve our rooms and try our hardest to attend to any repairs as soon as they are reported. We thank you for choosing to stay with us and look forward to hosting you on your future trips to El Paso.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
El Paso, Texas
Level Contributor
3 reviews
5 of 5 bubbles Reviewed June 19, 2013

OMG!!!! What a wonderful place to stay at and the employees there are so helpful and friendly. We had a wedding here in El Paso and family and friends were coming in from all over. They stay was wonderful. The rooms were big and very clean. The outdoor to have gatherings was great because we were to sit around the pool and grill. Everyone that stayed at in the rooms were very happy. Even the breakfast in the morning and the snacks and drinks in the evening. We recommend and will recommend for anyone coming to El Paso, to stay at the Chase Suite Hotel.
Thank you to Fernando Carreon for doing a great job!!!!!! and everyone made us feel welcomed.
God Bless

Room Tip: We had 12 rooms, if I am not mistaken and all rooms are great. I didn't hear of any complaints...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mammadonna7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karla D, General Manager at Chase Suite Hotel El Paso, responded to this review, July 11, 2013
Congratulations to the newlyweds from everyone at Chase Suites. We are happy to hear that we contributed to the unforgettable memories for everyone in your party. Family is very important to all of us here at Chase Suites and we like to make our guests feel as part of our own. We look forward to the opportunity to WOW you and your family on your next visit or event in El Paso.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Waynesville, Missouri
Level Contributor
88 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed June 18, 2013

I am currently staying at the Chase and I have nothing but great things to say. It is the best 2bdr accommodation I can find. The property is a little older but it is well maintained. The complimentary breakfast is truly a meal and not just a continental one. Fully furnished mini apts with the comforts of home. The loft was perfect as a second room for my children with their own bathroom. The staff is very friendly and the housekeeping staff is very efficient. It is well spent money and the closest to being "home" one can be when traveling. Though the fitness center is a ways away from the property it is a real gym. Close to the airport and Ft Bliss.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DJonamission
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karla D, General Manager at Chase Suite Hotel El Paso, responded to this review, July 11, 2013
Thank you for your pleasant feedback on our property and I am glad to hear you are enjoying our complimentary breakfasts. I encourage you to challenge the breakfast staff on your next visit to the gatehouse on making you your favorite omelet on eggs to order day. Hope you enjoy it!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Chase Suite Hotel El Paso

Property: Chase Suite Hotel El Paso
Address: 6791 Montana, El Paso, TX 79925-2209
Location: United States > Texas > El Paso
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in El Paso
Price Range (Based on Average Rates): $
Hotel Class:3 star — Chase Suite Hotel El Paso 3*
Number of rooms: 200
Official Description (provided by the hotel):
Located a half-mile from the El Paso International Airport, the Chase Suite Hotel in El Paso is centrally located near several top corporate and government locations including Fort Bliss Army Base, Biggs Airfield, Raytheon, Delphi, New Beaumont Medical Center as well as Butterfield Industrial Park, and El Paso Convention Center. Free Shuttle, free hot full breakfast and free nightly reception. ... more   less 
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Also Known As:
Chase Suite El Paso

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