Yep, they have a great reputation, BUT customer service SUCKS. Ordered a cake for a office Directors Retirement Party and did so a week before it was needed. Specifically told them what i wanted and how big. Checked over the next two days via e-mail and phone to ensure it would be ready for pick-up the day of the party. It was and it was NOT the cake I ordered and payed over $60.00 for. Sure, it looked correct on the outside, but when cut..nope. I called and complained, was told management would call back..a year later they still haven't called. Will NEVER use them again.
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