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“Based on Reviews, I was expecting an awesome experience”
Review of The Burgundy Hotel

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The Burgundy Hotel
Ranked #2 of 64 Hotels in Little Rock
Certificate of Excellence
Reviewed September 17, 2012

Our room was near the front desk, on the atrium/breakfast area, and the atrium/breakfast area was occupied by noisy adults late into the evening past 11pm, and then we were woken by breakfast music and guest noise for the breakfast starting at 6:30am. There is only a half wall separating the bed from the front door, so the noise and light coming through the front door kept us from sleeping well. Also, the a/c heat wall unit blows directly on the head of the bed, so you are uncomfortable all night long. The breakfast was very average.
We can't figure out why people give it such high ratings. We have family who just settled in Little Rock, and need a place to stay on a regular basis, but doubt we will be staying here again.

Room Tip: Ask for a room which is not on the atrium/breakfast area. Ask for a room not near the industrial pa...
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  • Stayed: August 2012, traveled with family
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Thank Meli002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at The Burgundy Hotel, responded to this reviewResponded September 27, 2012

We would like to apologize for your last experience. We would really like for you to come back and give us another try. Making each of our guest feel welcomed and comfortable during their stay is our primary goal . Please contact our management team directly to arrange your next visit.

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704 - 710 of 912 reviews

Reviewed September 7, 2012

My husband and I enjoyed our stay at this hotel on our way across Arkansas. The decor inside and out is reminiscent of New Orleans at its best. The rooms are extremely comfortable and clean, the beds are heaven, and the breakfast is one of the best we've enjoyed in a hotel. Brenda offered friendly and thoughtful service at the breakfast buffet, which was hot with a wide range of choices. Be sure to have dinner at the Vesuvio Restaurant. Not a typical hotel restaurant by far, the food is excellent and Wallie is a great waiter. We felt like we had found a little vacation spot in the heart of Little Rock! Hated having to leave so soon, we will be back!

  • Stayed: September 2012, traveled as a couple
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2  Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at The Burgundy Hotel, responded to this reviewResponded September 11, 2012

Thank you for the wonderful comments concerning the decor of our property and the wonderful breakfast and amenties we have to offer. Please come back again to visit !

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Reviewed September 1, 2012

We are usually a couple that stay at 3 Star hotels but for last night of our vacation driving from North Carolina to Denver and back we decided to try this 4 star Hotel. WOW... so impressed with everything, from the suite to the wonderful breakfast. Room was very clean, spacious and filled with luxury fittings.

Room Tip: Very friendly Staff, and Brenda made us feel very welcome for breakfast and well fed for our long tr...
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  • Stayed: August 2012, traveled as a couple
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3  Thank Andrew F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at The Burgundy Hotel, responded to this reviewResponded September 11, 2012

We are so happy that we impessed you and our hotel met your needs. We hope that you come back to visit us again soon. Thank you for your commets.

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Reviewed August 28, 2012

I have stayed at this hotel three separate times and I love it. It's small and the rooms are wonderful. I love the water feature/fire pit out by the pool. The breakfast is great as well. Brenda had some scrambled eggs with spinach that started my day off right!

  • Stayed: August 2012, traveled on business
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3  Thank kleivsian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at The Burgundy Hotel, responded to this reviewResponded August 29, 2012

We are so excited that you have enjoyed our wonderful property. Our Ms. Brenda takes pride in the morning breakfast and to hear your comments means the world to us. We cant wait until your next visit . Thank you!

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Reviewed August 24, 2012

Dear Readers,
I follow Trip Advisor as my guide to rest, food and recreation! As I planned a trip to Little Rock, Ark I saw this place "Best Western Governors Suites" listed and reviews good! So I tried it! Well now I am back again and will be here from now on when in L.R.! This is a hidden gem in this city! There are no negatives, only positives. From the morning breakfast with Brenda serving your every need, with real food, to the pool and the plush chairs and waterfall sitting area, the Governors Suite is a must stay! Location is awesome! You will thank me after staying here! All the staff are first class real people with your care in mine! Sincerely, Rick Strack

Room Tip: I prefer the rooms over the pool area, but there are no bad rooms!
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  • Stayed: August 2012, traveled on business
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2  Thank rickstrack46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at The Burgundy Hotel, responded to this reviewResponded August 27, 2012

Thank you Mr. Strack for your great comments. We are excited that you discovered us and making the decision to make our property your hotel of choice. We take each comment to heart and delivering superior accomodations and customer service is our daily goal . We look forward to your next visit with us .

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Reviewed August 21, 2012

Value , for the type of Service, the Quality of the room and overall Cleanness of the hotel it is Great VALUE . The staff acts like they love their jobs and having you as a guest . A big plus is it has one of Little rock best place to go out for dinner Vesuvio Bistro.

  • Stayed: August 2012, traveled as a couple
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2  Thank Brad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at The Burgundy Hotel, responded to this reviewResponded August 22, 2012

We enjoyed reading your comments on our property. We also like the fact that we are thought of as "The Best". We put a lot of thought in making our guest happy and welcomed. We look forward to your future visit with us.

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Reviewed August 21, 2012

Traveled here with hubby and our little boy. This was a very nice place to stay. Felt very safe. Room was beautiful. Lots of space. All staff that we talked to were very friendly. Breakfast was very good and the lady working breakfast area was very nice!

  • Stayed: August 2012, traveled with family
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2  Thank Tina C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leader010, Manager at The Burgundy Hotel, responded to this reviewResponded August 22, 2012

We are humbled that you allowed us to serve you and your family. Our staff is trained to give superior customer serve and I am so proud that you found everyone one to be friendly and helpful. Please come back to see us soon.

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Additional Information about The Burgundy Hotel

Address: 1501 Merrill Dr, Little Rock, AR 72211-1821
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Little Rock
#2 Family Hotel in Little Rock
#3 Romantic Hotel in Little Rock
Price Range: $112 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Burgundy Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
Experience West Little Rock's first boutique hotel at The Burgundy! Featuring 49 completely redesigned suites- including 4 two-room Presidential suites with fireplaces and a spectacular whirlpool suite. The Burgundy Hotel is proud to be the home of the award-winning restaurant Table 28, serving Modern American Cuisine from Executive Chef Scott Rains Monday through Saturday evenings. The Burgundy Hotel offers a unique level of customized hospitality you won't find anywhere else in Little Rock. Our unique blend of superior accommodations, first-rate service, modern amenities and a casual atmosphere is unequaled. These qualities, in turn, have made The Burgundy Hotel a favorite destination for business and leisure travelers alike in Little Rock. ... more   less 
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Also Known As:
Best Western Premier Governors Hotel Little Rock
Best Western Little Rock
Little Rock Best Western
Best Western Governors Hotel

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