We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (259)
Filter reviews
259 results
Traveler rating
166
66
10
9
8
Traveler type
Time of year
LanguageAll languages
Traveler rating
166
66
10
9
8
Show reviews that mention
All reviews cinnamon rolls power outage pool and hot tub room was clean definitely stay at this hotel again pull out couch the breakfast area stayed here for one night biscuits and gravy off the highway easy access king bed next morning great room rock pillows cereal
Selected filters
Filter
Updating list...
15 - 20 of 259 reviews
Reviewed July 21, 2018

A long power outage blew out the AC for a significant part of the night. The hotel, clearly, was not prepared to ensure the safety and comfort of guests during the foreseeable event of a power outage. The hallways remained completely dark. This is a safety hazard. The stairway were almost completely dark, except for the ground floor where an outside door let in a little bit of daylight. This is a huge safety hazard. We could have been seriously injured bringing our luggage down the dark stairway to our vehicle with four children. The breakfast was meager, both in terms of selection and quantity. We left hungry. Still, they charged us full price. This is why we felt ripped off. They charged for a level of comfort that they did not provide. The manager was allegedly too busy to discuss our concerns.

Room tip: If you value safety, even during power outages, think long and hard.
Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
Thank 375Labrador
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2018 via mobile

We stayed for 2 nights on Friday & Saturday. Room was all fine and clean. Breakfast had cereal, cinnamon rolls, eggs, sausage, biscuits and gravy. My only issue is that towels were replaced after first night. I wish they would go green & leave a towel that was hung up available. They even took the floor mat outside the shower.

Date of stay: July 2018
Trip type: Traveled with family
Thank O7359VJsusanh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2018

We had a king executive suite. The room was very clean and quiet. The large bathroom had a high shower head with great water pressure, even on the 3rd floor. The towels were nice and plush. The bed and pillows were comfy. We found the staff to be helpful and friendly. The breakfast buffet was well attended but food was always replenished. Our room had a pullout couch and a little area with a frig, microwave and Keurig coffee maker. We would absolutely stay here again.

Date of stay: May 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank NormaRae03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, General Manager at Holiday Inn Express & Suites Little Rock-West, responded to this reviewResponded June 28, 2018

Dear NormaRae03,

Thank you for writing such a positive review! We take great pride in our hotel and we are thrilled to hear that you had a delightful stay. We look forward to seeing you again in the near future.

Sincerely,
Juan M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2018

We stayed in an oversized room - a suite without a door basically. The bed was comfy and the room was very clean - the most important part of the stay.

The breakfast area was pretty good - very typical selection. The workout room had a machine to mimic weights, which is good.

It was pretty quiet as well - since there was a huge group of HS kids when we were there, the quietness was surprising and great!

The TV was at the foot of the bed which is fine, but it would be nice to be more in the living area as it were. No big deal, really. Also - please add some recycling!

Overall, it's a fine place to stay.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank professorroyhinkley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, General Manager at Holiday Inn Express & Suites Little Rock-West, responded to this reviewResponded June 14, 2018

Dear professorroyhinkley,

Thank you very much for choosing us and for taking the time to write us such a great review! We're very happy to hear that you enjoyed our comfy beds and our great breakfast. Again, thank you for your review and we hope to see you again soon.

Sincerely,
Juan M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2018

My family of 5 spent a quick night at this hotel. We arrived near midnight and were met by the night manager who promptly checked us in (we had booked online). The room was clean and quiet. The location was right off the highway and very easy to find. I was really impressed when we called back to the hotel shortly after checkout because my son had left his apple watch on a table in the room. The hotel located the watch within 10 minutes and shipped it to us overnight. The man's name was Gerado. I want to commend him for his honesty and quick service. He is the reason I am giving the excellent rating. You should be very proud to have an employee such as he.

Date of stay: May 2018
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank kbtbsbbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, General Manager at Holiday Inn Express & Suites Little Rock-West, responded to this reviewResponded June 14, 2018

Thank you so much for choosing us and for your great review! We're so happy to hear that you enjoyed your stay and that Gerardo helped to make it even better! We appreciate your feedback and I will personally pass on your kind words to our staff member. Thanks again and we hope to see you again soon!

Sincerely,
Juan M.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews