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“Second Stay-Still Great!” 4 of 5 stars
Review of Holiday Inn Express & Suites Little Rock-West

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Holiday Inn Express & Suites Little Rock-West
Ranked #13 of 61 Hotels in Little Rock
Certificate of Excellence
Shreveport, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Second Stay-Still Great!”
4 of 5 stars Reviewed June 3, 2013

Love this hotel! We stayed here almost three years ago when it was newer. It is still just as nice! The staff were so friendly and accomodating. They let us check in several hours early. As the other reviews describe, the rooms (suites) are large and modern. The bathrooms are much nicer than some of those at more expensive hotels. The only bad thing I can say is the commode seat was broken. Not a big problem. We reported this when we left (only stayed one night), and they wrote down the problem. I am sure it was taken care of. The beds and linens were wonderful. We slept so soundly. Our room was on the second floor in the front. It was very quiet. The breakfast was good, but we went to eat 30 minutes before it ended and there was hardly anything left. I asked the attendant if there was more, but there was not. I think the breakfast should be stocked fully until the end of the breakfast period. This was our only disappointment. I do remember it being very good three years ago. For us the location was great. Just off I-30, but quiet and sort of secluded. I would give 5 stars if not for the breakfast. But,we will certainly stay here again if in the area. (Never used the pool or workout room, but nice that they are included)

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank vicvic47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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200 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
Springdale, Arkansas
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed May 17, 2013

Location is not the greatest for this place and I was out too early to review the breakfast they offered, but I can say the coffee was OK. The cleanliness was not an issue and the staff was very friendly. There is nothing within walking distance to speak of so you have to drive everywhere, but then I was there on business so it was fine. If I were traveling with family, I would stay elsewhere.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank businesstraveler479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, Manager at Holiday Inn Express & Suites Little Rock-West, responded to this review, May 19, 2013
Thank you so much for staying with us at the Holiday Inn Express of Little Rock West during your recent business trip! We always appreciate new guests coming to check us out. I am glad to hear that while at our hotel, our facility and staff were able to meet your needs and were up to standard!

To your concern, we are indeed located in the blossoming part of West Little Rock, and while there might not be a plethora of items directly next to the hotel, this is much to the desire of many guests for the ease of getting to and from our hotel. We are by far the quietest location in the area, being the only main hotel not being bothered with the noise and traffic of the I-630 construction. We are also just a moment around the corner from the shopping and dining of Shackleford Crossing, not to mention the Rave Motion Pictures and Playtime Pizza just one light down from our hotel. Be sure to check us out again soon, as a lot of new and exciting businesses that were just recently announced are coming their way to our area!

We hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
huntsville, al
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 4, 2013

This is an older hotel which is in great condition. Everything was neat as a pin. Cleanliness seems to be a priority with the staff. The staff was helpful and friendly. The breakfast was as good as it gets at any hotel in it's class or even one level above. I'd definitely stay there again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mccool547
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta Ga
Level Contributor
73 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed April 23, 2013

Very nice room layout and everything was clean and fresh. Kids loved the indoor pool and the adults loved the hotub. Standard simple breakfast buffet - fantastic as long as you have reasonable expectations for a "free continental breakfast". In other words, a typical but better than average Holiday Inn Express. The location was great for our needs. The hotel is located in an out-parcel across from a car dealership and farm supply store. The area is very quiet and felt safe and secure. There were plenty of good restaurants to choose from just one exit up the highway. My only complaint - the kids got water on the bathroom floor because the shower curtain was difficult to keep in the tub. That's digging pretty deep to find anything negative. If we come back to the area, we will definitely stay in this hotel.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Cleanliness
Helpful?
Thank jh26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabethtown, Kentucky
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 18, 2013

We needed a place to stay as we were passing through from Dallas, heading east. I knew we had to stay in Little Rock, and so I began my search of hotels on the I-30, I-40 corridor in Little Rock. It seemed like none measured up. All reviews I read seemed to indicate problems. So, I branched out a bit, following a review on this HIE, located up I-430. This is the one that had good reviews, so I decided going a bit out of my way might be worth it.

Did I ever make a good call!! When we got there and checked it out, I really thought the place had probably been built in the last year or two, but the helpful young man behind the desk the next day said it was seven years old. Everything was spotless! Our room was great! Good bathroom, excellent bed. Room was almost suite-like! Breakfast the next morning was unbelievable. I travel for business frequently and I've seen a lot of HIE and other hotels' breakfast spreads, and I'd have to say this was probably the best I've seen (and partaken of!) ever!

The staff was wonderful as well, with the young woman at the desk making some recommendations for dinner for us when we checked in. Another good call. If you like pizza, check out American Pie, right across the street from the hotel.

If passing though Little Rock again, we'll definitely stay here!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DH42701
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana, USA
1 review
5 of 5 stars Reviewed April 4, 2013

My daughters and I really enjoyed our stay at this hotel. The room was spacious and clean. I really liked the scent of the lotion and soap. My daughters had a great time at the pool and were very pleased that the temperature was that of a heated pool. The staff was all very nice and the breakfast was amazing! We will definitely stay at this hotel again our next trip to the area.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Daves411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 28, 2013

I reserved a room online in December 2012 as I have done 5 previous times and have never had a problem. I selected my room and must have inadvertantly click a Advance Paymment box. I cancelled the room two weeks in advance of the schedueld check in. When i contacted the hotel I was told that my money was non-refundable. I explained that that box must have been checked inadvetantly I have stayed with Holiday at least 5 times in 2012 and have never used the advance payment feature. I am now being told that even though I cancelled two weeks in advance of scheduled check in and have no history of ever using an advance feature; I am going to have to forfeit the entire amount of the hotel stay. I may have made a mistake but I know they have the ability to refund my money. I will not stay at any Hoilday Inn because while I made a mistake they clearly are taking advantage of an inadvertant keystroke.

  • Stayed January 2013, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Service
Helpful?
1 Thank Kevin9311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sean C, General Manager at Holiday Inn Express & Suites Little Rock-West, responded to this review, January 30, 2013
I spoke with this guest on the phone regarding their reservation and explained the following. As stated they made a Advance Purchase reservation personally on our website. For any person making an Advance Purchase reservation online, stated below is the information that you will see regarding the reservation you are making, which the guest MUST read and then click to agree with twice before making a reservation.

"Book Early & Save - Advance Purchase Looking to stretch your travel dollars? Lock in special savings just by booking early and purchasing your stay in advance. Reservation requires full prepayment for the entire stay at the time of booking, and is non-refundable. Payment is charged to your credit card between the time of booking and day of arrival."

This is open for any potential guest to go check for themselves to see that we are not trying to change the rules at all just for the sake of this case. When I spoke to the guest, I regretted that per our Holiday Inn Express Corporate Office policies, we are not permitted to reverse any Advance Purchase reservations but since they have been loyal to the brand I would be willing to go ahead and change the date of the reservation for them so that their deposit would not be totally lost and they could use it at a later date. The guest declined to do that.

There is little that "Guest Service" has to do with this issue, as we have done nothing wrong and everything 100% accordingly to the rules and terms that the guest personally agreed to when making the reservation. If anything, we extended a hand in trying to accommodate the guest, which they refused. Unfortunately, as much as we try, we can not rectify every situation to meet the demands of every party, every time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Little Rock-West

Property: Holiday Inn Express & Suites Little Rock-West
Address: 4900 Talley Rd, Little Rock, AR 72204-8015 (Formerly Holiday Inn Express & Suites - Little Rock West)
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Little Rock
#7 Business Hotel in Little Rock
#9 Romantic Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Little Rock-West 2.5*
Number of rooms: 85
Official Description (provided by the hotel):
The newest all suite hotel in West Little Rock Arkansas is the Holiday Inn Express Hotel & Suites, conveniently located to I-430 exit 4, adjacent to downtown Little Rock. Our hotel is located within a short drive of the Shackleford Crossing Retail and Financial District, Westlake Business Park/Kroger Center. We are also close to downtown, State House Convention Center, and Center and Park Plaza Mall. Many restaurants are within 3 Miles of the hotel. Special in room amenities include free high-speed wired and wireless Internet access, microwave, refrigerator, sofa sleeper and wet bar. Our hotel also offers complimentary hot breakfast buffet daily, an indoor pool and whirlpool. Businesses: Alltel, Fidelity Information Services, Axiom, Euronet, Farm Bureau, ARKSYS. Hospitals: Arkansas Heart Hospital, Children's Hospital, Baptist Hospital UAMS, St.Vincents and Veterans Hospital. Universities: University of Arkansas at Little Rock (UALR), University of Arkansas for Medical Services (UAMS), Remington College and Pulaski Tech. Local attractions: Clinton Presidential Library, State Capitol building, Alltel Arena, River Market, The Little Rock Zoo Stay Smart at the Holiday Inn Express Hotel & Suites Little Rock. ... more   less 
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Also Known As:
Holiday Inn Express & Suites - Little Rock West Hotel Little Rock
Holiday Inn Express And Suites - Little Rock West
Holiday Inn Little Rock
Little Rock Holiday Inn

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