I reserved a room online in December 2012 as I have done 5 previous times and have never had a problem. I selected my room and must have inadvertantly click a Advance Paymment box. I cancelled the room two weeks in advance of the schedueld check in. When i contacted the hotel I was told that my money was non-refundable. I explained that that box must have been checked inadvetantly I have stayed with Holiday at least 5 times in 2012 and have never used the advance payment feature. I am now being told that even though I cancelled two weeks in advance of scheduled check in and have no history of ever using an advance feature; I am going to have to forfeit the entire amount of the hotel stay. I may have made a mistake but I know they have the ability to refund my money. I will not stay at any Hoilday Inn because while I made a mistake they clearly are taking advantage of an inadvertant keystroke.
- Official Description (provided by the hotel):
- The newest all suite hotel in West Little Rock Arkansas is the Holiday Inn Express Hotel & Suites, conveniently located to I-430 exit 4, adjacent to downtown Little Rock. Our hotel is located within a short drive of the Shackleford Crossing Retail and Financial District, Westlake Business Park/Kroger Center. We are also close to downtown, State House Convention Center, and Center and Park Plaza Mall. Many restaurants are within 3 Miles of the hotel. Special in room amenities include free high-speed wired and wireless Internet access, microwave, refrigerator, sofa sleeper and wet bar. Our hotel also offers complimentary hot breakfast buffet daily, an indoor pool and whirlpool. Businesses: Alltel, Fidelity Information Services, Axiom, Euronet, Farm Bureau, ARKSYS. Hospitals: Arkansas Heart Hospital, Children's Hospital, Baptist Hospital UAMS, St.Vincents and Veterans Hospital. Universities: University of Arkansas at Little Rock (UALR), University of Arkansas for Medical Services (UAMS), Remington College and Pulaski Tech. Local attractions: Clinton Presidential Library, State Capitol building, Alltel Arena, River Market, The Little Rock Zoo Stay Smart at the Holiday Inn Express Hotel & Suites Little Rock. ... more less
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- Also Known As:
- Holiday Inn Express & Suites - Little Rock West Hotel Little Rock
- Holiday Inn Express And Suites - Little Rock West
- Holiday Inn Little Rock
- Little Rock Holiday Inn