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“Nice place, but not quite perfect”

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SpringHill Suites Little Rock West
Ranked #31 of 63 Hotels in Little Rock
Certificate of Excellence
Clarksville, AR
Level 6 Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Nice place, but not quite perfect”
Reviewed January 24, 2014

My wife and I stayed here on a medical visit to Little Rock. We chose this location due to its proximity to most of the medical facilities.

Our visit was unexpected, and we had driven to Little Rock late at night in order to avoid the rush hour traffic the next morning. I would advise to call ahead if it's "after hours", because this hotel apparently doesn't staff the front desk 24 hours a day, as many of them do these days. As I was driving away to find a different hotel, the clerk came and opened the door to the lobby.

The hotel is very nice, clean and comfortable. The full complimentary breakfast was a plus! There was a wide variety of hot breakfast choices, complete with healthy items and tasty items!

The only reasons that I can't give this location an excellent rating is that, first, I was charged both by Expedia and by the front desk clerk for the room (which I wasn't aware of until I saw a second $90 charge on my checking account the following day). Second, I booked a room with a king bed from expedia, and for some reason, the only room that the clerk could give me was two "full beds". He explained the their "full beds" were actually queens, but he was wrong!!! My wife and I had to sleep in seperate beds, but they were comfortable.

During the check in process, which was close to midnight, a young boy came to the front desk several times to talk to the clerk. I have to wonder if he may have been part of the reason why the King room that I had reserved was somehow "unavailable";) Either way, I would recommend this hotel, but keep these things in mind when you're making your reservations.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1 Thank WooPigBeachBum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Juan M, General Manager at SpringHill Suites Little Rock West, responded to this review, February 18, 2014
Thank you for taking the time to tell us about the experience at our Springhill Suites Little Rock. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.
I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Little Rock West

Property: SpringHill Suites Little Rock West
Address: 306 Markham Center Dr, Little Rock, AR 72205-1570 (Formerly SpringHill Suites Little Rock)
Phone Number:
Location: United States > Arkansas > Little Rock
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Little Rock
#12 Family Hotel in Little Rock
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Little Rock West 3*
Number of rooms: 78
Official Description (provided by the hotel):
All New Marriott Suites Hotel in West Little Rock ... more   less 
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Also Known As:
Springhill Suites Little Rock Hotel Little Rock

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