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“Tiny Room”

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TownePlace Suites Little Rock West
Ranked #17 of 63 Hotels in Little Rock
Certificate of Excellence
Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Tiny Room”
Reviewed January 25, 2013

Due to the price I was paying for Marriott property, I expected to be able to turn around in my room. It is claustrophobic! The staff in very unhelpful when an issue arises. The breakfast consisted of dry cereal, fake eggs, dried out sausage and watered down orange juice. I had read the reviews before staying there, and I assume they paid people to write good reviews because I experienced nothing great with this property.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maurice V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, January 27, 2013
Maurice,

I am sorry to hear that you were not satisfied with your stay with us. This is the first time I have heard a complaint about the size of our rooms- we have many guests staying with us for several months at a time and they feel the size of all of our rooms are more than adequate.

The breakfast we serve is from a Marriott recommended vendor. We are only required to have "dry cereal" for our breakfasts, but we offer a spread that most of our guests are satisfied with, including hash browns, eggs, sausage links or patties, cereals, waffles, yogurt, fruit, toast and bagels, etc . The eggs are not fake- they are mixed with a butter sauce to help keep them moist, and some people do not like that flavor. I do apologize for the juice- our machine broke in the middle of breakfast this past week and it was not mixing the juice concentrate and water in the correct proportions. We have had a repairman out to fix it and it is back in working order. I also apologize if the sausage had been overcooked; we have a new member of staff working breakfasts in the morning, and, as you might imagine, there is a bit of a learning curve.

I would be curious to know what issues you experienced during your stay- you alluded to having said something about an issue to a staff member and it was not resolved. Please call the hotel at 501-225-6700 and ask to speak with me, or email me directly at sferguson@towneplacelittlerock.com. We take great pride in our staff being friendly, accommodating and, above all, helpful in the event that an issue arises.

Thank you,
Stephanie Ferguson
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • Any
English first
Little Rock, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 3, 2013

Stephanie is so accommodating and a pleasure to work with. Everything was taken care of expediously. Would definitely put our out-of-town employees at Town Place Suites in Little Rock. The staff is a great bunch.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mary H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas C, General Manager at TownePlace Suites Little Rock West, responded to this review, January 9, 2013
Thank you for taking the time to write a review- we feel very lucky to have Stephanie as our Director of Sales and are happy to hear that her efforts are not going unnoticed. We feel that our staff is one of the key factors in setting us apart from other hotels and I will make sure the team has read your review. Please let us know if we can be of any assistance with your out-of-town employees- we would like to help in any way possible.

Nicholas
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Ephraim, Wisconsin
Level Contributor
171 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed December 24, 2012

I have been staying here for a week now, traveling back and forth to the local hospital to visit my family member. The staff has been incredible. They go out of their way to be helpful. The room is immaculate. The breakfast is good and the manager's reception at night are exceptional. I've gotten great night sleeps - which is very important. Each room has a little efficiency unit- stove, microwave, full sized refrigerator, cooking and eating utensils and a dishwasher. The hotel is conveniently located next to a shopping area that includes a Walmart, 5 restaurants and other retail. If you are traveling to Little Rock, either on vacation or business- this is the place to stay.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Dawn V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, December 28, 2012
Thank you for the kind review! I will make sure the staff reads this, as they take great pride in helping our guests have positive stays. We look forward to seeing you in the future!
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York, Pennsylvania, United States
Level Contributor
37 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 23, 2012

My sister and I stayed at this hotel as our family member is critically ill in an area hospital. Upon entrance, the hotel is clean and well maintained and our room was spotless. The staff is welcoming and efficient. I found them all to be very helpful. Breakfast is complimentary and has enough variety to suit most appetites. There is an egg dish, hot and cold cereals, assorted breads, waffle station, and more. What was especially nice is the manager's reception Mon-Thursday which is a simple dinner and beverages. One night was pulled pork from Texas Roadhouse with sides, beverage, and cookies. Another night was a pasta dish with meat and shrimp from Coplands restaurant which was amazing.
Besides the friendly staff, great room, daily breakfast, manager's receptions there are other amenities such as an outdoor pool, business center with computer and printer/copier, and guest laundry.
Being we were there during a very difficult time of family illness it was wonderful to have such a wonderful place to stay. I highly recommend.

  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, December 26, 2012
We are so pleased that you and your sister had such a nice stay with us, despite the circumstances of your stay. Thank you for taking the time to share with us and have a wonderful 2013!
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Camden, Arkansas
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 12, 2012

I love this hotel. The amenties at this hotel makes it feel like a home away from home. Check in is always easy and the location is close to shopping, restaurants,and the Little Rock metro area. I would definitely recommend this hotel.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meke1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, December 13, 2012
I am so happy that you enjoy your stays with us! Our goal is to make every guest achieve the "home away from home" feel and we are grateful to hear that this has been your experience. We look forward to seeing you on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bauxite, Arkansas, United States
2 reviews
Reviewed December 11, 2012

Me and my husband have been here since the in of September, have are displaced because of house fire. The hotel's staff have above and beyond to make us feel at home. The managment team here are THE BEST there is.....Jennifer, Nick, and Stephanie are just AWESOME and are always on the top of their game. As well has the staff. Maggie, James, and Jason are always professional and personable. I would not think of staying anywhere else.

  • Stayed December 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mechelle R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, December 13, 2012
We are so glad that you and your husband are still enjoying your stay after having been here for so long. We are happy to have you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chengdu, China
1 review
Reviewed November 20, 2012

Translated from the China Team's feedback: Thanks to the director of sales manager's attention to details, our extended stay visit went very well. Really appreciate your help in managing this entire trip. Deep gratitude for the quality of the room and the service the hotel provided. We will come back and stay here again.

Room Tip: Location lends itself to walking distance to Wal-Mart and restaurants – this was very helpful in the...
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie F, Director of Sales at TownePlace Suites Little Rock West, responded to this review, November 26, 2012
Thank you for taking the time to share your team's feedback. I am so glad that they had such a positive stay with us- we certainly enjoyed having them as guests, and we look forward to seeing them again on their next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Little Rock West

Property: TownePlace Suites Little Rock West
Address: 12 Crossing Ct, I-430 & Shackleford Rd - Exit 5, Little Rock, AR 72205-6946
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Little Rock
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — TownePlace Suites Little Rock West 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
We are newly remodeled. Located at Shackleford Crossings in West Little Rock is the TownePlace Suites by Marriott. Our hotel is designed and equipped for our guest to travel without leaving home, with amenities such as: - Full-Kitchens in every room- Conventional oven in our one and two bedroom suites- 32" flat panel TV's with HBO- Complimentary wired and wireless internet- Wake up to a deluxe complimentary breakfast, served every morning, with items such as eggs, bacon, sausage and Belgium waffles. Several healthy options are also available- Join us during our managers' receptions held Monday thru Wednesday from 5:30pm until 6:30pm and enjoy many food options in our buffet- Stay in shape and up to date with built-in TV's on each piece of cardio equipment in our fitness center. Complimentary headphones are available. Treadmills, elliptical machine and free weights are just a guest key away- Take a dip in our pool or fire up the grill and relax on our patio. ... more   less 
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Also Known As:
Towneplace Suites Little Rock West Hotel Little Rock

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