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“Horace Makes This Hotel Special”

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Embassy Suites by Hilton Hotel Little Rock
Ranked #24 of 63 Hotels in Little Rock
Charlottesville, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Horace Makes This Hotel Special”
4 of 5 bubbles Reviewed December 21, 2013

The hotel is nice, the staff friendly. However, Horace (one of the staff on the breakfast crew) is exceptional. The way he greeted each person, even though both dining rooms were packed was very genuine and caring. He returned to tables. When guests seemed open to it, he asked their names and asked if there was anything he could do to make their stay more enjoyable. His smile was wide, even as he moved swiftly cleaning the tables as rapidly as they emptied. Horace is amazing.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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939 reviews from our community

Traveler rating
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    71
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Helena, Montana
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

This is a great Hotel. It has all the standard Embassy Suites perks and a little more. Complimentary drinks and snacks from 1730 to 1900. Ask for the access code to the 8th floor Pantry for elite guests (all they can say is no). It has various soft drinks available. Parking is free for Gold and Diamond status guests. This beats the rates at the Doubletree and Marriott Downtown. There is some construction going on by the access road, but alot to do in the area in the way of dining and shopping. Theirs a pretty nice Fly Fishing shop called the Ozark Angler in the general vicinity as well, if you need a new leader. Overall this was an excellent Hotel. My wife called it a "Party Hotel" because it has multiple events going on and its very kid friendly. The Hotel staff was exceptionally great since the moment I walked in. They really like Hilton Honors members here.

Room Tip: Their are no good views, as you're surrounded by city and traffic. I would ask for the 8th floor...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timex_cowboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bella Vista, United States
1 review
5 of 5 bubbles Reviewed December 18, 2013

Good location, clean room and friendly staff. Meeting rooms are nice and were stocked well with food and drinks. The restaurant food was good and the waiter was provided good service. Overall a good experience.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tim E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC, United States
1 review
5 of 5 bubbles Reviewed December 10, 2013

From checkin to checkout, this hotel provided a great "home away from home" when visiting family in West Little Rock. The price was right, the room was comfortable, the service was friendly and fantastic, and the breakfast/reception are worth getting up/getting back for. "Horace the breakfast guy" was the highlight of our trip. Please say hello to him when you see him! Only two downsides: the printer in the business center wasn't working when we went to print boarding passes, and the lobby music can be a little loud late at night on the higher floors. Overall, the staff and facilities were first rate. Highly recommend.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieG542, General Manager at Embassy Suites by Hilton Hotel Little Rock, responded to this review, December 18, 2013
Thank you for the praise of our staff, especially Horace. He is an exceptional associate and I will make sure he is aware of your kind words. He is truly a gem that we are lucky to have and goes a long way in ensuring our guests have a "home away from home", as you stated. Thank you for bringing the music in the public spaces to my attention, I will make sure this is adjusted. It is this type of information that I find vital to improving the experience for our guests, so thank you for pointing this out.

Again, thank you for your review and we hope to see you again when your travels bring you to Little Rock!

Happy Holidays,

Stephanie Grade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Level Contributor
167 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed December 3, 2013

On a road trip and wanted to stop for the night in beautiful Little Rock. This hotel was very professional and accommodating for our four legged travel companion. We enjoy the complimentary cocktail hour and found the room to be very well equipped and comfortable. Would have sent another night if we didn't have 1000 mikes to make the next day.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2fromhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed December 3, 2013

Nice,new,clean hotel. Very relaxing for our overnight stay after a long day of driving. The evening reception was very welcoming, just what we needed to help us wind down from a very busy weekend and lots of driving. Hotel staff was very helpful and super friendly. Rooms were very clean and comfortable. Enjoyed a good nights sleep and woke up to a very good breakfast..

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1LB57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieG542, General Manager at Embassy Suites by Hilton Hotel Little Rock, responded to this review, December 18, 2013
Thank you for reviewing your recent stay at the Embassy Suites Little Rock. I am pleased that you found our staff to be super friendly and helpful. Our team strives to live the Embassy Suites pillars by being, Gracious, Engaging and Caring. I am pleased to hear that they accomplished that. I will make sure to pass along your kind words to the staff at our associate luncheon later this week. They love to hear when their efforts have made the right impact. Thank you for your business and we hope to see you again soon.

Safe travels,

Stephanie Grade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, Texas
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 bubbles Reviewed December 2, 2013

The hotel itself was beautiful and the complimentary full breakfast was delicious but kids tracking water across the marble lobby floor caused my wife to slip and twist her knee under her. I quickly called for the hotel staff but instead of insuring that she was okay the quickly went into damage control mopping up the water and putting out wet floor placards. It was at least 15 minutes before the hotel manager appeared and even then wanted to just provide compensation rather than offering to file an incident report. Other guest advised that there was also lots of water around and in the elevators but no action was taken. Thankfully, my wife only seems to have a bruised knee and no other injury but had it been more significant I feel certain that we and not the hotel staff would have had to call for medical assistance. Very disappointed that a hot like Embassy Suites isn't more responsive to their guest needs when a possible injury situation occurs.

Room Tip: The rooms seemed fine.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Txnerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StephanieG542, General Manager at Embassy Suites by Hilton Hotel Little Rock, responded to this review, December 16, 2013
I appreciate the review of your recent stay at our hotel. I was glad to read that you found our hotel to be beautiful and that you enjoyed our complimentary breakfast. I do, however, understand that your wife had an unfortunate incident and hurt her knee. I am very sorry for this. Our main concern is the safety of our guests and I will be reviewing this with my team to ensure this does not occur again.

I apologize for any inconveniences this may have caused and hope you will give us another chance to serve you, if your travels bring you back to our area. Please know that we value your business and will work hard to earn your trust once again. If you should have any further questions, please feel free to contact me directly.

Best regards,

Stephanie Grade
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Embassy Suites by Hilton Hotel Little Rock

Property: Embassy Suites by Hilton Hotel Little Rock
Address: 11301 Financial Centre Pkwy, Little Rock, AR 72211-3735
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Romantic Hotel in Little Rock
#18 Business Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Little Rock 3.5*
Number of rooms: 251
Official Description (provided by the hotel):
Your premier accommodations in Little Rock begin at the Embassy Suites Little Rock! We are located in the heart of Little Rock with easy access to I-630 and I-430.With such easy access to all of Little Rock's best attractions, there is no reason to stay elsewhere. We are right down the street from the River Market District, just minutes from downtown and Little Rock Airport, and a close drive to the Little Rock Zoo, Clinton Presidential Library, Pinnacle Mountain, Burns Park, and the Wild River Country Water Park, among many other Little Rock attractions!When you are not busy exploring the city, you have the comforts of two-room suites with separate living and bedroom areas, staying fit in our fitness center and indoor pool, starting the day with our complimentary cooked-to-order breakfast, or winding down the day with complimentary drinks at our Manager's Reception. Come stay with us at the Embassy Suites Little Rock. ... more   less 
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Also Known As:
Embassy Suites Little Rock
Little Rock Embassy Suites

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