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“If something is wrong, blame the guest.”

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Ramada Limited Little Rock
Ranked #24 of 64 Hotels in Little Rock
Reviewed December 26, 2012

The hotel doesn't look bad. The room was outdated but clean. As soon as we entered the room, we discovered the TV would not turn on. We called the front desk and were given a series of things to check - plugs, connections, etc. - which we had already checked. The clerk insisted the TV really would work if we "messed with it," but she agreed to change our room.

We were slightly insulted over the insinuation the problem wasn't with the TV, it was because we were too dumb to know how to turn it on. We chalked it up to an isolated customer service mistake to blame the guest, until we saw the sign in the bathroom by the faucet. It gives instructions for getting hot water and blames guests for not knowing how to operate a simple faucet if there is a problem. When blaming customers is such a common practice they've gone to the effort of printing and laminating signs to tell you it's your fault, that's not an isolated customer service mistake. It's the hotel's philosophy.

Noise is also a problem. The fan in the bathroom is so loud, if someone has to go in the middle of the night, it'll wake up your companion. It's on the same switch as the light, so you can't turn it off without turning off the light. The bed seemed old and not very comfy. It's not the worst hotel I've ever seen, but I won't return. The quality doesn't match the value, and insulting their own guests completely nullifies any good qualities this hotel may have.

  • Stayed: December 2012, traveled on business
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Thank Samantha_AFW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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336 - 342 of 370 reviews

Reviewed December 26, 2012

We booked late and were not expecting to get the "best room" available in Little Rock so close to Christmas. As soon as we pulled up we could not believe it. The lobby was spotless, smelled great and our room was even better. Although we did not have a chance to try the breakfast or pool there were other family members staying there that did and it was a hit with all of them. We will always stay there when we travel to Little Rock. Every staff member was friendly and helpfull. Thank You. B & E Burns

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Ramada
Thank Elana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2012

My husband and I live near Petit Jean Mtn. At least once a month we stay in L.R. to Dine with friends. We stayed here 1 time. The room was not clean, smelled like mildew, There was a very thin wall between our room and the inside pool. You can imagine the noise. We kept saying one night, it's not like we paid much, You get what you pay for...Marriott., Embassy, etc. all had no vacancy It was a place to try and sleep. When we received a bill later for a additional $12.00 for a bath mat!!! I never saw a bath mat. I was livid. He basically called me a liar, I stole the bath mat!! I asked if they had a inventory list that guest could at least see what they may be paying for if not in the room. Basically He could have charged me for a pillow/blanket that was suppose to be in the closet.Believe me the way this place was decorated I wouldn't have taken anything home if they asked me too! I'm sure profits add up with this scam! Never,Never again!!!!

Room Tip: Do a walk through with a housekeeper so she can inventory items, you will be billed for something yo...
  • Stayed: March 2012, traveled with friends
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Thank scatvar17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012 via mobile

Hotel staff was friendly. Fridge, microwave, sink all in room. We stayed in the king room. Clean room. Hotel has indoor pool. Flat screen tv. Everything was pleasant. No complaints. Good location. Would stay again

  • Stayed: December 2012
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Thank Tvail123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012 via mobile

Great location. Great peeps working counter. The fan in bathroom is almost as loud as a helicopter. The banging off walls in other rooms was beyond ridiculous. If somebody in next room turned on water it is loud enough to wake you. Place is outdated on furniture. Lots of places throughout facilities coud use better cleaning.

  • Stayed: December 2012
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Thank ozark56hillbilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

The hotel is on a very quiet street yet only two blocks from major traffic arteries that make all of western Little Rock easily accessible. It is also close to I.630 which puts downtown and the airport in easy reach. I found the hotel quiet, clean, and friendly. There are many restaurants and major retailers nearby. It is not a luxury hotel but it is very nice with good wi-fi and other amenities. The continental breakfast was OK but not great. there is no restaurant in the hotel. I have no complaints.

Room Tip: It seemed to me that all the rooms are OK
  • Stayed: October 2012, traveled solo
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Thank charles293916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 31, 2012

  • Stayed: October 2012, traveled with family
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Review collected in partnership with Ramada
Thank Michael N
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about Ramada Limited Little Rock

Address: 8 Shackleford Dr, Little Rock, AR 72211-2858
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 64 Hotels in Little Rock
Price Range: $77 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Ramada Limited Little Rock 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Ramada Limited and Suites is a Hotel located in the upscale area of West Little Rock Arkansas. Located minutes from downtown, The River Market District, shopping and dining. Ramada recently renovated guest rooms in October 2015. We offer nicely appointed rooms featuring hardwood floors, refrigerators, microwaves, coffee service, iron, ironing board, hair dryer, new furniture, upgraded luxury mattresses and linens. We offer guest on site laundry or valet laundry upon request. Complimentary deluxe continental breakfast, wifi, parking, daily newspaper and wake up call. Ramada is pleased to offer access to our exercise room, business center and indoor heated pool all free of charge. We honor Wyndham Rewards Program for qualified stays. We also have 500 square feet of meeting space with available catering. Nearby attractions include; The State House Convention Center, Verizon Arena, War Memorial Stadium, Little Rock Zoo, State Capitol,Historic Central High School, Clinton Presidential Library, Wild River Country & Crystal Falls Water Park. Golf courses, soccer fields, baseball and tennis courts are minutes away. Contact hotel direct for group rates or to check availability. *We are a minority women owned property. ... more   less 
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Also Known As:
Ramada Limited & Suites West Little Rock Hotel Little Rock
Ramada Limited And Suites West Little Rock
Ramada Little Rock
Little Rock Ramada

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