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“Worst hotel ever!!!”

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Little Rock Marriott
Ranked #12 of 63 Hotels in Little Rock
Certificate of Excellence
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst hotel ever!!!”
1 of 5 bubbles Reviewed November 11, 2013

Made reservation months ago. Had a guaranteed reservation only to arrive and be told they were sold out! They apologized and put me in a parlor with a roll away bed??? They didn't even lay down the roll away bed! Terrible!!!!!!!! I have traveled extensively and never had this happen. Horrible!!!!!! Inexcusable. And the phone in this parlor doesn't even work!

  • Stayed November 2013, traveled on business
    • Value
    • Service
Helpful?
1 Thank Goasu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFontes, General Manager at Little Rock Marriott, responded to this review, November 13, 2013
Goasu, I would like to apologize on behalf of my staff and thank you for your comments. Without comments like yours we are unable to correct any issues. I will look into this situation so that we can prevent any issues like this from happening in the future. Again thank you for your comments.
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489 reviews from our community

Traveler rating
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    75
    36
    23
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (129)
Date | Rating
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  • German first
  • Portuguese first
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  • Any
English first
Clarks, LA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed November 8, 2013

Checked out this morning, was not informed that an extra 50 dollars a day would be charged to my debit card automatically. I was informed at check out about the extra charges when I asked why I was charged 100 dollars more to my debit card than my room was. The clerk then informed me of the charges, if i had never asked no one would have informed me of these charges. I was told this would be refunded to my card, when I just called the hotel was informed that the refund for the money they have already taken from my account will not be returned for 5 business days. This is outrageous if they can take the money immediately from my account it should be returned the same way. I will never stay here again and anyone who does needs to check for charges up front.

Stayed November 2013, traveled on business
Helpful?
1 Thank Marla L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFontes, General Manager at Little Rock Marriott, responded to this review, November 13, 2013
Thank you so much for your feedback. We truly appreciate your response it is critical to improving our guest's experience. We do apologize that your experience was not up to par and we will work hard to improve the service by our associates. You're feedback is a gift to help us improve our standards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level Contributor
1,245 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 1,686 helpful votes
4 of 5 bubbles Reviewed November 1, 2013

The Little Rock Marriott is ideally located for persons wishing to visit museums and historic sites; in addition, a number of excellent restaurants are within walking distance. This was my first visit to this Marriott, and it was like many of the other Marriott properties in which I have stayed; it may be characterized by friendly and accommodating service, clean rooms, and a pleasing atmosphere. Free wifi is available in the rooms and a shuttle to the airport is provided at no cost. I would certainly stay at this hotel again.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CJTravelerTexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFontes, General Manager at Little Rock Marriott, responded to this review, November 7, 2013
CJTravelerTexas, Thank you for staying with us. We are pleased to know that you enjoyed your recent stay. Thank you for the comments on our friendly staff, clean rooms, and accommaodating staff. We look forward to you staying with us in the future.
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Little Rock, Arkansas
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 22, 2013

I have stayed at the Peabody many times for both fun and business. During my last stay in May 2013, the hotel was in the process of converting over to Marriott. The Atrium suits are really nice with a cozy balcony that looks down into the lobby and bar area. The standard rooms are spacious, with comfortable beds and is always clean. The hotel has an underground passage to the State House Convention Center. This is convenient when the weather is less than optimal and you are attending a conference. The hotel is within walking distance of The River Market area, where there is a variety of small businesses, boutiques and dining options. Staff is friendly.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chloe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFontes, General Manager at Little Rock Marriott, responded to this review, November 7, 2013
Chloe B, Thank you for your comments. We are glad that you enjoyed your stay with us. We look forward to you staying with us again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sugar Land, Texas
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed October 21, 2013

Missed the Peabody ducks, but overall the Marriott seemed to carry on the tradition of pleasant service. Our river view room on the 14th floor was spacious and quiet on this our third visit to this hotel near the River Market, the Old State Capital & the Clinton Library. Long wait for Sunday breakfast in the hotel's dining room. Not enought staff to clear tables and process orders, yet the food was nicely prepared and included really freshly squeezed orange juice. Located just across from the historic Capital Hotel which has a comfortable yet lively bar and grill just off the extraordinary lobby where the hotel's rich past glows. Great for lunch or dinner.

Room Tip: Rm. 1417 at the end of the corridor is quiet and has a river view.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFontes, General Manager at Little Rock Marriott, responded to this review, November 7, 2013
We are pleased to know that you enjoyed your stay with us. Thank you for your comment. Please know that we do value your comment and will use it to improve in those areas. We hope that when you visit the Little Rock area again that you choose to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
1 review
4 of 5 bubbles Reviewed October 21, 2013

This is a great hotel for frequent business travelers. The location of the hotel is in perfect walking distance from the surrounding resturants and local attractions. There is not much to do during the winter months, but this isn't exactly a pleasure travel destination.

Stayed October 2013, traveled on business
Helpful?
Thank Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFontes, General Manager at Little Rock Marriott, responded to this review, November 4, 2013
We are pleased to know that you enjoyed your stay with us. We hope that you will come stay with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
301 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed October 20, 2013

The staff at This Marriott are terrific, from the bell desk to the waitstaff in the restaurants, the service was A++! No Peabody ducks was a bit disappointing, but the atmosphere of the hotel made up for it. The restaurant was understaffed for our large conference group, but the staff on hand got it done with smiles and sweat! Truly the friendliest front desk and valet service ever!
Great location for nearby restaurants and shopping. I would love to return to the Little Rock Marriott!

Room Tip: The rooms overlooking the River are quieter and restful. Rooms near the atrium are a bit loud on the...
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carmen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BillFontes, General Manager at Little Rock Marriott, responded to this review, November 4, 2013
Carmenwtx, we are thrilled to know that you enjoyed your stay with us. Thank you for the comments on our staff. We look forward to your future visits with us!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Little Rock Marriott

Property: Little Rock Marriott
Address: 3 Statehouse Plaza, Little Rock, AR 72201
Phone Number:
Location: United States > Arkansas > Little Rock
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Little Rock
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Little Rock Marriott 4*
Number of rooms: 418
Official Description (provided by the hotel):
Encounter a renowned Little Rock hotel combining the epitome of luxury and convenience at the Little Rock Marriott, an Arkansas landmark as the state's only full-service Marriott. Located downtown and in the heart of the River Market District, our hotel in Little Rock provides the perfect place to stay during your visit to 'The Natural State.' With deluxe amenities and stylish decor, the Little Rock Marriott offers excellent service and accommodations for both business and leisure travelers alike. Premier among Little Rock hotels, the 418-room Marriott offers a fully equipped fitness center, Heritage Grille Steak and Fin. With 260,000 square feet of versatile event space, this Little Rock luxury hotel creates a distinguished setting for lucrative business engagements, cherished social gatherings, and elegant wedding receptions. Depart from the ordinary and discover all that this luxury hotel has to offer while planning your Little Rock business travel or vacation stay today. ... more   less 
Reservation Options:
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Also Known As:
The Peabody Little Rock Hotel Little Rock
Peabody Hotel Little Rock
Peabody Little Rock Hotel

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