Spent March 15 and 16, 2012, at this Best Western. The room was spacious, clean, and well appointed with coffee maker and refrigerator. One queen bed rated about a 7. Quiet enough.
HOWEVER, the room had a thermostat which did not work. Too warm to sleep in for me (74 degrees) and after contacting the front desk, the clerk did attempt to operate it for me but to no avail. Offered to move me (I'm 65 and it was 11:30 p.m.) so VERY reluctantly I agreed but suggested he check out the room he wanted to move me to before we did so. He returned within a reasonable time with the sad news that none of the thermostats were working and the other available rooms were warmer than mine. I requested a table fan and they had none. It was refreshingly only 63 degrees outside with a brisk breeze so I asked his assistance in opening the small real window (I couldn't budge it) and opened the front door all the way and sat up and waited for about 1/2 an hour and the temperature finally dropped to about 67 and I closed the door and went to sleep. Spoke with the owner/manager the next morning and he explained that NONE of the thermostats were operational as they had not been turned on yet (Cedar City being fairly cool in March) and 'didn't I know how expensive electricity was?'. I was consistently polite and understanding but did advise it wasn't good business to provide a thermostat and not let renters know it was non-operational. I again requested a table fan so that the same situation would not occur on the l6th and he said same would be provided. Fortunately I left the front window open and that day was cooler so when we returned that evening it was cool enough to sleep in. I had requested economic relief for the extreme inconvenience of the preceding night but upon check out on the 17th, non was afforded.
The original reservation was made by my brother for adjoining rooms and confirmed as such but upon arrival, they were not adjoining nor even next to one another. There was a room in between (not a great handicap) and when I inquired as to why they could not be next to one another was informed that my brother and his wife were in a one queen room as
was I, but the room in the middle had two queens and was more expensive. They were all
exactly the same, and it led me to believe that the owner was practicing to be a CEO (or at least the Chief Financial Officer) of one of the enumerable money grubbing corporations. My senior brother and his wife experienced the same too warm conditions the first night but were able to get to sleep, however they were unable to open the rear window. Additionally,
the floor in his room was canted almost 10 degrees and he related that he felt like he might
actually roll off the bed, but they were able to tolerate this condition. The night desk clerk who assisted me was totally gracious, respectful and as helpful as he could be although he was not trained to address the issue.
The 'complimentary' lobby breakfast was barely adequate, but worth the free price. Most of the fruit was into beginning rot and if you weren't the proverbial early bird, most of the provisions were gone although speedily replaced upon request.
To reiterate this title, Not bad, but probably not again.
- Official Description (provided by the hotel):
- Welcome to the El Rey Inn & Suites, a hotel where guests will find the best in customer service, convenience and accommodations. Situated in Southern Utah, this Cedar City hotel boasts 70 well-appointed guest rooms and suites, each featuring cable satellite television and high-speed Internet access. Enjoy an array of amenities including a complimentary continental breakfast, an outdoor heated swimming pool, and business services. This El Rey Inn & Suites is the closest accommodations to the Utah Shakespeare festival, Southern Utah University and venue for the Utah Summer Games. Hotel guests will enjoy many restaurants, shopping and entertainment options within walking distance from the hotel. Spend an afternoon skiing at the Brian Head Ski Resort, just 29 miles away or visit one of the nearby national parks including Cedar Breaks National Monument, Zion Canyon National Park and Bryce Canyon National Park. The friendly, helpful staff at the El Rey Inn & Suites is ready to ensure a fun-filled memorable stay in Cedar City, Utah. ... more less
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- Also Known As:
- Best Western Cedar City
- Cedar City Best Western
- El Rey Inn & Suites Cedar City, Utah