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“disappointed with staff”
Review of Super 8 Cedar City

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Super 8 Cedar City
Ranked #7 of 22 Hotels in Cedar City
GreenLeadersGold level
New York City, New York
2 reviews
“disappointed with staff”
Reviewed July 17, 2013

I had been staying at the super 8 for most of the winter and enjoy the staff and the rooms.
But as I had to check in this summer they changed the rates to the summer time rates.
That's ok but I was told all winter long that I would not have to pay more then I was paying all winter..Won't go back they lost a customer..

  • Stayed July 2013, traveled solo
    • Value
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Helpful?
Thank markapowers10025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8cedarcity, General Manager at Super 8 Cedar City, responded to this review, July 20, 2013
Dear Valued Guest,

We certainly were glad you stayed with us during the winter. As you mentioned, our summer rates are definitely higher than the winter ones. It seems somewhere there was a miscommunication between us about rates, and we would like to sincerely apologize if you felt that we wrongly quoted you a lower price for summer.

We do hope that you will consider us again during your travels to and through Cedar City.

Mel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Cleanliness
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Vienna, Austria
Level 5 Contributor
59 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed July 14, 2013

It was ok to stay there, room was old, change to one with 2 Queen size beds. Internet ok, breakfast ok. If you get a Best Western or so for 10 $ for go there. Nothing bad to say, just not a very nice stay. Denny's and Mc Donalds are close by. Right off the I 15 (was no problem noisewise at night though).

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DiabelliMi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8cedarcity, General Manager at Super 8 Cedar City, responded to this review, July 20, 2013
Dear Valued-Guest,

We are sorry to hear that your stay at our motel didn’t meet your expectations. We constantly strive to improve upon all areas of our service, and based on your feedback, we will do the best we can to fix those areas that might need some attention. We are glad that you were able to sleep well during the night. As you mentioned, though we are close to I-15, the noise doesn’t reach the inside of the motel in anyway. Hence, the peaceful rest that our guests enjoy during the night. We certainly hope you will give us another chance to serve you again.

Again, Thank you so much for your feedback and we love to see you soon!!
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Henderson, Nevada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2013

We were on a motorcycle and arrived early to beat the heat. The staff was friendly and immediately had us in a cool room. Clean and servicable. Food nearby. They have a breakfast but we were on the road early.

  • Stayed June 2013, traveled as a couple
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Review collected in partnership with this hotel

Helpful?
Thank StanHenderson_Nevada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8cedarcity, Guest Relations Manager at Super 8 Cedar City, responded to this review, July 15, 2013
Dear Valued Guest,

We appreciate your taking the time to write some nice words! We certainly are happy to know that you were able to beat the heat during your stay at our motel. Too bad you had to leave early, for otherwise, we are sure you would have had an enjoyable and nourishing breakfast before leaving. By the way, one of our staff members thought you had a pretty cool motorcycle. We sincerely hope you will give us a visit gain, next time you are in town. Until then, happy riding!

Thank you again and see you when you are in Cedar City!
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California
Level 2 Contributor
4 reviews
Reviewed July 12, 2013

It was great to have wifi and not be charged extra...the front desk person,,,a young man was nice but had no knowledge of local events...we were able to get that from the server at a local restaurant..wheres the pool??? It would be nice to have one...bed was comfy and room was reasonably clean...I will try somewhere else next time

  • Stayed July 2013, traveled on business
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Helpful?
Thank Louweze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8cedarcity, Guest Relations Manager at Super 8 Cedar City, responded to this review, July 15, 2013
Dear Valued Guest,

We are sorry you weren’t able to get the relevant information from one of our staff members. Our staff is usually well acquainted with the big local events. However, it is possible that the staff member you spoke to may not have been aware of the other numerous but lesser known local events. Regretfully, we don’t have a pool (indoor or outdoor). Having said that, we do offer very competitive rates compared to other motels in town that don’t have pools.

Thank you again for your review

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed July 7, 2013

We stayed there twice on our trip to aspen. Great place. Breakfast was very good and they even had free protein bars to take on your road trip. Manager was very helpful In accommodating our needs. The rooms were very clean an the Internet access was seamless. Will stay again if ever making it thru cedar city.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jaipur4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Super8cedarcity, Guest Relations Manager at Super 8 Cedar City, responded to this review, July 15, 2013
Dear Valued Guest, we are thrilled to know that you found our place a great one, not once but twice! And, we, of course, wouldn’t let our guests go hungry while on a hike, say. That’s the reason for those nourishing protein bars! We would be very happy to have you at our place whenever you pass through Cedar City, again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Super 8 Cedar City

Property: Super 8 Cedar City
Address: 145 N 1550 W, I-15 Exit 59, Cedar City, UT 84720-4136
Phone Number:
Location: United States > Utah > Cedar City
Amenities:
Business Center with Internet Access Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cedar City
#2 Green Hotel in Cedar City
#8 Business Hotel in Cedar City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Cedar City 2*
Number of rooms: 55
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Also Known As:
Super 8 Cedar City Hotel Cedar City
Super Eight Cedar City
Cedar City Super 8
Cedar City Super Eight
Super 8 Cedar City Utah

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