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“Everything was a great value for the price. Excellent hot breakfast”
Review of Abbey Inn & Suites

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Abbey Inn & Suites
Ranked #2 of 23 Hotels in Cedar City
Certificate of Excellence
Reviewed September 10, 2013

This place was great. The beds were very comfortable and the rooms very nicely furnished. Staff was friendly and perfect in every way. I've paid twice as much and gotten a whole lot less.

The hot full breakfast prepared by the ladies in the little house behind the motel was a highlight of the trip.

  • Stayed: May 2013, traveled as a couple
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Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddy W, Manager at Abbey Inn & Suites, responded to this reviewResponded September 24, 2013

It is so good to hear that you enjoyed your stay with us! Thank you for the kind words. A few months ago we finished a major renovation in 3/4 of our rooms at our motel and are finishing the remaining rooms this fall. We have replaced the furniture, carpet, wallpaper, and complete bathroom remodel. Our staff works really hard to provide superior customer service. Thank you so much for staying with us and we look forward to seeing you again next time you are in the Cedar City area.

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663 - 669 of 994 reviews

Reviewed September 9, 2013

A/C malfunctioned around 1:00 am. Mentioned problem when checking out, Madison at front desk was flippant and dismissive. She condescendingly advised that I should have called for maintenance to fix the A/C at that time. Explained to Madison that I was exhausted and the last thing I wanted to do at 1:00 am was to make this request. Madison made no apology nor offered to make it right, didn't take responsibility, was rude and unprofessional.
After a few minutes of discussion with Madison, a $10 credit was offered but it came with a price. She didn't know how to credit my credit card so she asked the Manager on the floor for help. The Manager in the back office shouted instructions to Madison at the front desk. Manager lacked the professional courtesy to make herself present to address the issue. At that point, everything was so poorly handled that I walked out feeling upset and regretful for staying there. No credit given.
Too many other hotel choices to book in the future. I travel through Cedar 2-3 times per year, Abbey Inn lost a good customer.

  • Stayed: August 2013, traveled with family
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1  Thank Dsteiner01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuckett, General Manager at Abbey Inn & Suites, responded to this reviewResponded September 11, 2013

We are deeply sorry that you felt we dismissed your concerns. It was never our intention. As the manager, it is my duty to resolve problems as soon as I am made aware of them. I was not aware of yours until you checked out.
Please accept my deepest apology. I would like to rectify this at your earliest convenience. Please contact me at stuckett@infowest.com.
Thank you for making me aware of your situation. You are our best and most important commodity. Offending you is and never will be acceptable.

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Reviewed September 3, 2013

We stayed here for one night this past weekend, as we took in a few shows at the wonderful Shakespearean Festival. We have stayed here in the past, and noticed that our room this time was getting slightly "tired". We also thought that the room seemed cluttered with unnecessary furniture (specifically a large bar piece). The room also lacked a nightstand on one side of the bed. Overall, it was clean, and the bed was quite comfortable. The front desk staff was also quite polite. The morning buffet was adequate.

Stayed: August 2013, traveled as a couple
Thank c1902c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuckett, General Manager at Abbey Inn & Suites, responded to this reviewResponded September 8, 2013

Thank you for staying at the Abbey Inn and for sharing your experience. We are pleased to hear that you enjoyed your stay for the most part. Once our renovation is completed, we expect that all of our rooms will be fresh and welcoming. Please come back and stay with us again. We should be able to offer a different room (not all of them have the extra furniture items).

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Reviewed August 29, 2013

As part of a road trop from Las Vegas to the Grand Tetons and back again, we stopped at the Abbey Inn in Cedar City on our way home. We chose the hotel based on reviews and its proximity to the Utah Shakespeare Festival for a very reasonable room rate. It meet expectations better than two Marriott hotels on the same trip.

Truth be told, the Abbey Inn isn't a 5-star stay but always earns 5-star reviews on TripAdvisor because they not only meet expectations but exceed them. The rooms are plain but very clean, the staff is friendly and very knowledgable about the area, and the breakfast is huge (despite being a bit chaotic during a rush). Breakfast is amazing given that it is included in the price, and there is no limit on the amount of self-made waffles you can have. You really can't go wrong.

There aren't many choices among hotels in Cedar City, but there doesn't need to be as long as there is room at the Abbey Inn. The next time we take a road trip or take a drive to Cedar City to see Shakespeare, this is where we are going to stay. It is the best value and they get it right!

As a bonus, the Internet is free like the parking. You might even be able to park your car outside your room door (assuming you have an exterior entrance room). Absolutely perfect.

Room Tip: It's really up to you, but we really liked the exterior entrances on the first floor toward the...
See more room tips
  • Stayed: August 2013, traveled with family
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1  Thank RichardBecker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuckett, General Manager at Abbey Inn & Suites, responded to this reviewResponded September 8, 2013

Thank you so much for staying at the Abbey Inn and for sharing your experience. It is great to hear that we not only meet, but exceed expectations. Our official star rating is 2 1/2 stars, but we aim to provide high end service and amenities, and we appreciate when our guests reward us with excellent ratings and reviews. Thank you! We look forward to having you stay in the future. As a side note, we have two levels, and all of our rooms have the exterior entrance so you don't have to have to park far way from your room not matter where you are placed.

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Reviewed August 28, 2013

Nice decor and excellent breakfast. The staff was very helpful and friendly. Only reason I didn't give 5 stars was the tub wasn't really clean and we had a few maintenance issues. Would stay again. Good location.

  • Stayed: August 2013, traveled with family
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Thank VirginiaReel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuckett, General Manager at Abbey Inn & Suites, responded to this reviewResponded September 8, 2013

Thank you for staying at the Abbey Inn and for sharing your experience. It is important for us to know when there are issues with a particular room. We do try to prevent these problems and are disappointed when our guests discover them first. Hopefully we were able to resolve these issues during your stay. Thank you for your kind words for the staff. It is nice for them to hear how they are doing. Please come back and see us again soon.

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Reviewed August 20, 2013

This was our second visit to the Abbey Inn. Very reasonably priced. Large beautiful room, with refrigerator, microwave and flat screen TV. Very clean! Staff was great. Can't say enough about the wonderful breakfast! They had everything! Waffles, fresh and canned fruit, sausage, real scrambled eggs, salsa, cereal, biscuits and gravy, yogurt, sweet rolls, toast, etc. The breakfast staff was really nice and suggested I take a tray of food back to my sleeping teenage son. We were minutes away from the Shakespeare festival. Beautiful indoor pool. We had a downstairs room and never heard any noise above nor cars in the parking lot.

  • Stayed: August 2013, traveled with family
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1  Thank lovetravel_adventure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuckett, General Manager at Abbey Inn & Suites, responded to this reviewResponded September 8, 2013

Welcome back to the Abbey Inn. Thank you for staying with us again and for sharing your experience. Thank you for mentioning all of the little things that make the Abbey Inn stand out: the staff, the breakfast, the pool, etc. We certainly enjoy taking care of guests like you and hope to see you again soon.

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Reviewed August 18, 2013

Abbey Inn is the top rated hotel on Trip Advisor for Cedar City. We found out why. Clean, comfortable and quiet. Close to the freeway and not far from town. We liked everything about the hotel. Maintenance and housekeeping certain get an "A". The folks at the front desk were friendly and very helpful. Breakfast is served in a "breakfast house" behind the hotel which seemed a little strange, but worked out nicely. It could be a bit of a hike from some of the rooms but for us it was very convenient. We'll certainly be back.

  • Stayed: August 2013, traveled as a couple
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1  Thank Lynn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stuckett, General Manager at Abbey Inn & Suites, responded to this reviewResponded September 8, 2013

Thank you for staying at the Abbey Inn and for adding your experience to TripAdvisor. So much of our business comes from word of mouth and online reviews, and we appreciate our guests who take the time to share. It is great to hear that our staff gets such high ratings. They work hard and are fundamental to our success. Our breakfast house is unique and can surprise our guests if they aren't expecting it, but it is definitely makes us memorable. We look forward to seeing you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Abbey Inn & Suites

Address: 940 W 200 N, Cedar City, UT 84720-2304
Phone Number:
Location: United States > Utah > Cedar City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Cedar City
#1 Romantic Hotel in Cedar City
#2 Best Value Hotel in Cedar City
#5 Business Hotel in Cedar City
Price Range: $81 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Abbey Inn & Suites 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Abbey Inn hotel located in Cedar City, Utah is conveniently located between Zion National Park and Cedar Breaks National monument. We proudly offer 83 new luxurious rooms & suites each complete with cable television with HD channels and free high-speed Internet access. Each morning we have a complimentary full hot breakfast buffet including scrambled eggs, sausage, bacon, waffles, fresh fruit, biscuits and gravy, potatoes, and so much more. Additional amenities include an indoor swimming pool, spa, fully equipped exercise facility, 42 inch flat panel TV, Microwave, Fridge, Coffee Maker, and Iron/Ironing board. Our staff will go out of their way to make sure you enjoy your stay. ... more   less 
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Also Known As:
Abbey Hotel Cedar City
Abbey Inn & Suites Cedar City, Utah

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