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“The worst hotel I've ever stayed at”

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Americas Best Value Inn
Ranked #16 of 22 Hotels in Cedar City
Chicago, Illinois
Level 1 Contributor
3 reviews
“The worst hotel I've ever stayed at”
Reviewed March 17, 2014

My boyfriend and I stayed at this location while we were on a road trip. Immediately we felt we weren't safe because it was obvious the inside lock had been kicked in before and was broken. Also my boyfriend cut his ankle on 2 bed frame boards that were potruding from the bed (we have a pic of this). The amenities that were advertised were not working: HBO and Internet access. We called repeatedly about the Internet not working and did not get any help. Also the shower had no pressure at all and didn't even shoot outward just down. We had to hug the wall and faucet to shower. After contacting ABVI about this, we heard from their general manager, who sent an insulting email saying his staff never received any complaint and that we "moved the bed" and that was the reason the board was sticking out. Absurd. Do not waste your time at this place.

Room Tip: Just don't stay here at all
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  • Stayed March 2014, traveled as a couple
    • Value
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Helpful?
Thank jennyweigle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don O, General Manager at Americas Best Value Inn, responded to this review, March 19, 2014
I really can't believe that you would send in a bad review after I made you the offer of a 50% refund or a free night in the future. So much for trying to be fair. And yes, your Credit Card was credited back yesterday.
Don Oswald
Gen. Mgr.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
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English first
Auburn, New York
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed March 10, 2014

Stayed here for three nights in February. The front desk was very friendly and helpful. House- keeping needs some management; room was not vacuumed well upon arrival and was not vacuumed AT ALL during our three nights stay, refrigerator ice -packed, vent in bath was dirty, and one bed out of two was strangely left unmade, replacing tissues would be nice too. The comp-B-fast was minimal, but Denny's is next door. This place could be much better if they tightened up the ship here.

Room Tip: If you want the free donuts get there early.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arnoldb1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don O, General Manager at Americas Best Value Inn, responded to this review, March 11, 2014
Thank you for staying with us, we appreciate the business. I am going to use your comments for our next Housekeeping staff meeting. I agree they need to get better or I need to find replacements. Thank for your input. GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ventura, California
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed December 7, 2013

On a recent trip from L.A. to Bruce, Wi. I stayed at several America's Best Value Inns. These motels are independent franchises and this is the only one I would recommend. The employees were friendly and helpful and the room was clean and attractive. These two attributes are difficult to find at a budget friendly hotel. I highly recommend the Cedar City, Utah Americas Best Value Inn.

  • Stayed November 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank ChuckM105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don O, General Manager at Americas Best Value Inn, responded to this review, December 9, 2013
Thank you for staying with us, and we really appreciate your review. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Manitoba, Canada
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 1, 2013

This inn is the best that I have encountered in their chain. The room was great, incrediably clean. The mattress was like new, flat screen, fridge, and microwave. The bathroom was also great.

All this for $44.54!!!!!

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Brian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don O, General Manager at Americas Best Value Inn, responded to this review, November 21, 2013
Thank you for the great review. We appreciate your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level 2 Contributor
9 reviews
5 hotel reviews
Reviewed October 5, 2013

The hotel is old and hasn't been updated. My room overlooked an empty lot with weeds growing. The free wi fi didn't work. The bed covers seem about 30 years old. The bed was sagging. The TV remote didn't work fully. It was clean though.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Chester801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Don O, General Manager at Americas Best Value Inn, responded to this review, October 7, 2013
Thanks for staying with us, I wish you would have contacted the front desk we may have been able to move you to a more compatable room. We appreciate your comments and again, thanks for choosing us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cedar City hotels

North Rim, Arizona
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 2, 2013

We recently stayed for our first trip to Cedar City for the Shakespeare Festival. The value of the hotel was exceptional. For the price we paid we got a fridge and microwave, and there is even a very large hot tub! We also really appreciated that summer hours for the hot tub were until 12 midnight, as we sometimes get in late and its disappointing when we have missed "hot tub hours". Our room was very clean and comfortable. We regularly stay at this same chain in St George and this hotel was just as good, or better. Very nice well kept grassy area that we used to walk our dog. Walking distance to Dennys was nice - we don't normally eat at Dennys but enjoyed walking there for breakfast. The only downside for this hotel is that the motel breakfast is minimal. But, this was not our reason for staying. We would stay again.

Room Tip: The only two rooms we "dis-recommend" are the one or two rooms whose windows are right nex...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abviCedarCity, General Manager at Americas Best Value Inn, responded to this review, September 23, 2013
Thank you for staying with us and also for the great review. We appreciate your comments and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevran, France
Level 6 Contributor
138 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed June 20, 2013

Very convenient hotel to stop by on your way to Moab. There are loads of restaurant around within walking distance. They have a laundry in the hotel which is very convenient. Free breakfast with tea/coffee/juice, cereals, cream cheese, bread, muffins.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stefqatar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
abviCedarCity, General Manager at Americas Best Value Inn, responded to this review, June 24, 2013
Thank you for staying with us. We appreciate your feedback. Hope to see you again real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn

Property: Americas Best Value Inn
Address: 333 North 1100 West, I-15 at exit 59, Cedar City, UT 84721-4387 (Formerly Econo Lodge)
Location: United States > Utah > Cedar City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 22 Hotels in Cedar City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn 2*
Number of rooms: 50
Reservation Options:
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Also Known As:
Econo Lodge Cedar City
Cedar City Econo Lodge
Econolodge Cedar City
Americas Best Value Inn Cedar City, Utah

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