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“Worst Hotel Ever” 1 of 5 bubbles
Review of Comfort Inn & Suites Cedar City

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Comfort Inn & Suites Cedar City
Ranked #7 of 22 Hotels in Cedar City
Certificate of Excellence
GreenLeadersSilver level
Southwest US
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Worst Hotel Ever”
1 of 5 bubbles Reviewed July 25, 2009

Arrived in the evening on a hot day. Waited a long time to check in because the front desk was unbelievably slow in checking in others who were in line before us. When finally got our turn, the "suite" (no bargain at $149) turned out to be extremely hot and yucky, looking out over a very unpalatable landscape, with no effort by staff to turn on the a/c before we arrived, and with an extremely noisy person in the room next door (though it might be the paper thin walls) It looked like the room had not been cleaned well since the last occupants. Attempts to shift from the subpar suite to two adjoining rooms was fruitless, as the single front desk attendant was overloaded and had no clue as to what the inventory was (even though the hotel seemed almost empty). Attempts to talk to the manager were unsuccessful because he didn't answer his phone when the front desk called (apparently he didn't want to be associated with this place either). Very disappointing. This was my first and most likely last experience with Comfort Inn. Eventually went to Hampton Inn and while slightly more costly found it to be infinitely superior in every way, with excellent staff, clean and comfortable and cool rooms and a good stay.

  • Stayed July 2009, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank SeasonedTraveller47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Guest Relations Manager at Comfort Inn & Suites Cedar City, responded to this review, April 25, 2015
Dear SeasonedTraveller,

We would like to extend our apologies to you, We are under new management as of the date of your review, and would like to invite you back. Our staff and management do take these reviews seriously, and do everything we can to fix the problem. We would love to have you back so that we can make amends for your sub-par stay with us.

Truly Yours,
David S.
Guest Relations Mangaer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

426 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
65 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed May 21, 2009

My daughter and I stayed here for 2 nights. I had tried to book at other hotels in the area but everywhere was sold out due to the local university's commencement exercises. So I read the reviews and took a chance a was happy I did.

Check in was easy and quick and the staff were very nice. I believe I was checked in by the owner and he explained all the amenities of the hotel and he was just great.

We had a king suite on the ground floor which was all that was available. I hate being on the ground floor, but the man at the desk put me at the end of the hallway and it wasn't noisy at all. The room was nice and large, but I didn't really care for the partition between the bed and the living area. It made things a little awkward. The room was very clean though and the bathroom was nicely appointed. The free WiFi worked perfectly. Housekeeping cleaned the room nicely, but didn't make the bed which was odd. Overall the room was very nice. There was a microwave, fridge, and coffee maker. There was also a large sofa, coffee table, and desk.

The breakfast was the best I have had of the 3 hotels I have stayed at in Cedar City. Unlike some of the other hotels, the breakfast area was large and they replenished items when they ran out. The food was very good with a large selection of pastries, eggs, breakfast meats, cereals, fruit, etc. The hotel was full, but they still set out plenty of food and they have a large serving area so it was easy to get anything you wanted.

The hotel has a wonderful pool area which was heavily used by the families staying there. We were there on a very busy weekend and the hotel was full, but it didn't feel crowded. I did pay a premium price though.

I wouldn't hesitate to stay here again.

  • Stayed May 2009
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank suru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Guest Relations Manager at Comfort Inn & Suites Cedar City, responded to this review, April 25, 2015
Dear suru,

On behalf of staff and management, we would like to say thank your for your review. Your honest opinion does help other travelers make up their mind when it comes to making their reservations. Therefore, since you said you want to come back, we do invite you to stay with us again, so that we may exceed your expectations again.

Truly Yours,
David S.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 bubbles Reviewed January 27, 2009

This hotel is absolutely awesome. Grant it, its only been open about two years but the property decor is fantastic compared to most hotels in this class. They have a full breakfast consisting of scrambled eggs, bacon and sausage. Cereal, breads, fruit and plenty of juices and milk.

We had the King Suite with the king bed with a whirlpool bath tub ( Jazcuzzi ) with a flat screen TV and the decor in the room was good too again for a hotel in this class.

We only paid $84.15 plus tax with our AAA membership. Location is in a quiet section of Cedar City and I definetly will be staying at this hotel again when in the area and will recommend also.

Hotel is literally off Interstate 15 and all your fast food and casual dining is in the area along with a Jiffy Lube should you need an oil change and other basic car maintenace done. Walmart which has everything acourse is right across the freeway.

Did I say the breakfast was to die for ? If you have a family you will literally save $$$ comparable to eating at say a Denny's and getting breakfast with eggs, bacon, sausage, toast and orange juice.

Great place !

I'm not adding photos because the hotel's provided photos are exact replica of their property and rooms.

  • Liked — Full Complimentary Breakfast
  • Disliked — Housekeeping disturbing us twice before 11AM check-out
  • Stayed January 2009, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank VegasLover28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Guest Relations Manager at Comfort Inn & Suites Cedar City, responded to this review, April 25, 2015
Dear vegaslover28,

It sounds like we need to hire you for marketing lol, what a wonderful review, on behalf of all the staff here we would like to invite you back, we have upgraded the beds and bedding since your stay, and the only better mattress you MIGHT find elsewhere, would be a five star resort. Again thank you and we look forward to you and yours soon.

Truly Yours,
David S.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
5 of 5 bubbles Reviewed December 5, 2008

My family and I stayed at the Comfort Inn & Suites in Cedar City over Thanksgiving and had an outstanding time. We had just been in Las Vegas prior, and our rooms here in Cedar City were so much better kept and had everything we needed!

They did an excellent job accommodating my grandmother in a Handicap-Accessible room, which greatly eased our stay.

The pool and spa were clean and well kept. I couldn't figure out how to turn on the lights in the pool area, but a quick trip to the front desk fixed my concern immediately!

The front-desk staff, Sable, was friendly and courteous, and we got an excellent rate for our stay.

The property looks grand, and the lobby is reminiscent of a castle.

Thanks for an excellent Thanksgiving week!

  • Liked — Friendly Staff, Amazing Rooms, Comfortable Beds, Stylish Lobby, Fireplace, Breakfast, and Fitness Center
  • Disliked — If their sign were taller, it may attract even more business
  • Stayed November 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank viper1619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Guest Relations Manager at Comfort Inn & Suites Cedar City, responded to this review, April 25, 2015
Dear Viper1619,

On behalf of the entire hotel, we thank you for the outstanding review you have given us. We attempt to exceed every guest expectation, and are happy that we have with you. We would like to invite you back to our establishment, so that you may encounter a great nights sleep on our new beds, after visiting our national parks, vacation time is right around the corner, be sure to book early and guarantee your room.

Truly Yours,
David S.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona, CA
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed December 1, 2008

I stayed at this hotel with my family. We had an excellent experience during our stay. This hotel just opened few months ago and is decorated very tastefully. Our room was flawless. Hotel staff is experienced and friendly and they went out of their way to please us and made our stay very comfortable by attending to our needs and gave us plenty of information for Cedar City and the surrounding attractions. Nice indoor pool/spa, exercise room with a massage chair, free internet in the lobby, morning newspaper. Morning breakfast was excellent. At this hotel you can expect great service with smile and not to mention clean comfortable room. Overall, we enjoyed this reasonably priced hotel very well. We will return to this hotel and recommend to our friends in a heartbeat!

  • Liked — Best overall value
  • Disliked — wished that there were tours available from this hotel
  • Stayed November 2008, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank AvidTraveler25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Guest Relations Manager at Comfort Inn & Suites Cedar City, responded to this review, April 25, 2015
Dear AvidTraveler25,

Wow, thank you for the review, and the kind words. We even though are a few years older, have kept up the hotel, and as a matter of fact, now have beds that would be just as well placed in a world class resort. So we would like to invite you back to come and make new memories in southern Utah, and have a great stay while doing that.

Truly Yours,
David S.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lewes, United Kingdom
Level Contributor
40 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed November 12, 2008

We arrived for a single night stay late in the afternoon, having driven a considerable distance across Utah. We were tired, very dusty and unkempt from hiking. We were greeted with an amazing smile and with such courtesy and helpfulness at check-in, we could have been from Head Office! All the tips on dining options and local facilities were spot on, too. At check-out a different member of staff was equally pleasant.
The hotel is clearly quite new. Everything we tried was in good working order, still fresh and clean. The (probably standard) room we were given was a good size and very clean, the bed was large, very comfortable and had decent linens. There was a fridge in the room, a nice bonus, and all the bathroom ware worked just fine.
Having seen the sign for the new, indoor swimming pool, after a quick shower, I decided to try it out. It was a comfortable temperature and the dehumifier system seemed to work very well - no steamed up windows. The small spa tub was also fine. My only, minor, complaint about the pool was the tiny and seemingly rather old towels provided - and I got the last one! The small gym had an very adequate selection of (untested) machines, and a water cooler.
The least exciting thing about the hotel is it's aspect, our view was towards the Interstate and traffic lights, beyond the parking lot. But, hey, this a non-fancy chain hotel, conveniently located for I-15. Fortunately, the room was sufficiently well sound-proofed that we never heard any traffic and the black-out drapes kept the view away, too.
If only all chain hotels at this level and price were this good.

  • Liked — Great value for money - perfect for a night stop when passing thru Cedar City
  • Stayed October 2008
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SussexWorldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Guest Relations Manager at Comfort Inn & Suites Cedar City, responded to this review, April 25, 2015
Dear valued guest,

On behalf of all the staff at the hotel, we would like to thank you for the wonderful review provided, we still hold the same high quality of service you expect, and ultimately attempt to exceed that expectation. We would also like to invite you back on your next holiday, to come and try the even more comfortable beds we attained since your last stay with us.

Truly Yours,
David S.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
las vegas
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 8, 2008

We spent 3 nights there and had a great time. The hotel has a great location. We went to Zion one day and Bryce the next.
As others have said the breakfast was good. i wish they had some better fresh fruit. The apples and oranges looked like they had been around a while too long. There was always free coffee in the lobby. All the staff were very friendly and helpful. The pool and spa were great. Didn't seem to be many people using them.
I would stay there again without a doubt.

  • Liked — Free internet access
  • Disliked — Our room was too close to the elevator.
  • Stayed September 2008, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank ansoninc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David S, Guest Relations Manager at Comfort Inn & Suites Cedar City, responded to this review, April 25, 2015
Dear ansoninc,

Thank you kindly for your outstanding review. It means a lot to hear from our guests, so that we may continue to provide you with exceptional customer service. We would like to invite you to stay with us again and see how comfortable our new beds are. Just remember that during the summer and fall we do book up fast so make your reservations early.

Truly Yours,
David S.
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn & Suites Cedar City

Property: Comfort Inn & Suites Cedar City
Address: 1288 S Main St, Cedar City, UT 84720-3733
Phone Number:
Location: United States > Utah > Cedar City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Cedar City
#3 Family Hotel in Cedar City
#4 Green Hotel in Cedar City
#6 Romantic Hotel in Cedar City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn & Suites Cedar City 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
The Comfort Inn & Suites® hotel is conveniently located off Interstate 15, just two miles from Southern Utah University, home of the Utah Shakespearean Festival each summer and fall. This Cedar City, UT hotel is minutes from the Heritage Center, featuring the Heritage Theater, the Festival Hall Convention Center, the Cedar City Art Gallery and 45 minutes from summer and ski activities at Brian Head Resort.Several shopping areas and entertainment options are close to our hotel. Many national parks are in the area. Various specialty restaurants and cocktail lounges are located in the vicinity.As a guest of our Cedar City, UT hotel, you'll enjoy amenities and features like:•Free wireless high-speed Internet access •Free local calls•Exercise roomYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!After a long day of meetings or an exciting day sightseeing, relax in our indoor heated pool and hot tub. ... more   less 
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Also Known As:
Comfort Inn And Suites Cedar City
Comfort Inn & Suites Cedar City Hotel Cedar City
Comfort Inn Cedar City
Cedar City Comfort Inn
Comfort Inn & Suites Cedar City Utah

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