We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Bed Bugs!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
The Roosevelt Hotel
Ranked #375 of 467 Hotels in New York City
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“Bed Bugs!”
2 of 5 bubbles Reviewed June 24, 2010

I stayed at this hotel last weekend. They have bed bugs. My friend and I slept in separate beds in the same room, and both woke up with bites all over us. We saw bed bugs when we looked under the sheets at the mattress. I also stayed at the hotel in 2005, and the 3 of us then also got bed bugs. I assumed in 5 years they would have fixed the problem, but they haven't. We asked for a refund, but were told since we booked through priceline, we couldn't have one. Beware!

  • Stayed June 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank trefs2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

8,352 reviews from our community

Traveler rating
    1,550
    3,049
    1,992
    1,047
    714
See reviews for
2,340
2,490
325
1,090
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,270)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Chicago, Illinois
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed June 23, 2010

We recently stayed at the Roosevelt and it was great! Checked in with no problems, the front desk clerk was friendly and he told us if anything was wrong in the room to just let him know...We had 2 rooms and both were fine....No mold........we were on the 8th and 16th floors. Take a right outside of hotel and you are in Times Square within minutes...take a left or shortcut across the street and you are at Grand central within minutes.....great location and staff......no worries if you stay here....if you get a room that isnt up to your standards just let them know and I am sure they will switch rooms for you! Enjoy!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LLH58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed June 22, 2010

this was the 4th stay for us...the location is the best...one block from grand central...the lobby and bar is hard to beat...it is a very old hotel , very grand, very stately...granted the rooms are on the small side and many need a little overhaul...but the customer service is the best when something needs to be replaced or fixed..which greatly makes up for any of its' downfalls. we were able to get a great package rate on the hotel website and will stay there again

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dp1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
north yorkshire, england
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed June 21, 2010

We were due to stay at the Roosevelt for two nights before returning home after a great trip to the states. On arrival there was nobody to help with bags which would have been useful as my wife is pregnant. We got our room key and even before getting to the room not only were the lifts dirty but the corridor still had rubbish outside rooms, surprising as we arrived at 9pm and you would have thought housekeeping would have dealt with it. Our room didn't get any better. The a/c unit was rusty and didn't look as if it had ever been cleaned. The net curtains were stained and had holes in, along with the bedside lamps which also had faulty bulbs. The toilet seat was also broken. At this point we left the room and I aired my concerns to the reception team who's attitude was "couldn't care less". Whilst at the reception two other guests were raising complaints, one regarding room cleanliness and the other about personal items been stolen from there room, a worrying situation.
An alternative room was offered but by this stage we left returning to The Ritz Carlton, where we had stayed on our outward journey. Having visited The States on many occasions this is quite honestly the worse hotel I have been to and wouldn't recommend it.

  • Stayed June 2010, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thehawkeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Cleveland, Ohio
1 review
3 of 5 bubbles Reviewed June 18, 2010

We were very disappointed and felt slightly mistreated. Upon check-in, our reservation was messed up and they guy tried to make it our fault even though I had documentation to support our reservation. The room was slightly smaller than the picture but the bathroom was in need to a serious update. Cracked tiles, no space to put anything, mold in the shower, etc. The carpet was disgusing, with old gum or something stuck in the carpet in various spots. One bed was very lumpy and the other was fine. EVERYTHING is extra. I spent a lot of time across the cafe across the street because the wireless was about $15 dollars PER DAY at the hotel. We were there for 5 days! The staff was ridiculously snooty ... right down to the crabby people serving Starbucks in the lobby. Yes ... we even had to pay for over-priced coffee in the morning. Our housekeeper was great (however, our great treatment may have come from the fact that I tipped her well each day).
NYC is great in spite of the rude people. However, it would be nice to feel a little at home at the hotel after a long day of spending lots of money and putting up with more hostility than we're used to. I've NEVER complained about a hotel before. I feel kind of guilty ... But this kind of stunk. I'd probably even stay in Jersey and take the train in before staying at this place again!

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suzandcrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowmanville
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 18, 2010

My husband and I just spent 5 nights at the Roosevelt Hotel for our anniversary and had the best time. My husband booked directly with the hotel and was able to get an amazing deal. AT the time of booking he told them it was our anniversary and they said we would try and upgrade us if it was available. Our room was not ready when we arrived so we stored it and went on our day trip. They called us while we were out, and when we checked in they gave us a SUITE!!! We couldn't have asked for better accomidations in NYC! I read reviews before I left and was having doubts about what I was reading...yes the place is little dated, but remember it has been around since the 1920's and the lobby is stunning! Everyone there was amazing and helpful! The location was perfect! Everything was within a 5 minute walk, such as Grand Central Station, Times Square, resturants & pubs......Madison Avenue and 5th Avenue......We have found our diamond in the rough. So Please ignore the reviews and stay there. We stayed from June 10 to June 15, 2010, and we will definately be back!!!!!

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank rundle2883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 18, 2010

My daughter and I stayed here during our first visit to NY. We were impressed with both the hotel and the city! The location of the hotel is perfect, with so many attractions within walking distance. Being so close to Grand Central was particularly useful as we (very easily) hopped all around NY on the subway. The staff were all very pleasant and helpful and the hotel itself has an air of old style grace. Our room was tiny but clean and the bed was soooo comfortable - not your usual rock hard hotel matresses and postage stamp foam pillows. Excellent value for money.

  • Stayed June 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lou058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Row NYC Hotel
Row NYC Hotel
#340 of 467 in New York City
3.5 of 5 bubbles 16,479 reviews
Midtown
The New Yorker A Wyndham Hotel
The New Yorker A Wyndham Hotel
#276 of 467 in New York City
4.0 of 5 bubbles 10,831 reviews
Midtown
Hotel Edison Times Square
Hotel Edison Times Square
#307 of 467 in New York City
3.5 of 5 bubbles 9,110 reviews
Show Prices
Show Prices
Show Prices
Midtown
Grand Hyatt New York
Grand Hyatt New York
#314 of 467 in New York City
4.0 of 5 bubbles 8,230 reviews
Midtown
The Manhattan at Times Square Hotel
The Manhattan at Times Square Ho...
#283 of 467 in New York City
4.0 of 5 bubbles 6,804 reviews
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#147 of 467 in New York City
4.5 of 5 bubbles 6,784 reviews
Show Prices
Show Prices
Show Prices

Been to The Roosevelt Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Roosevelt Hotel

Property: The Roosevelt Hotel
Address: 45 East 45th Street at Madison Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#213 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Roosevelt Hotel 4*
Number of rooms: 1013
Official Description (provided by the hotel):
For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Travelocity, Cancelon, Despegar.com, TravelUp, Cheap Tickets, TripOnline SA, Evoline ltd, getaroom.com, HotelQuickly and HotelsClick so you can book your The Roosevelt Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Roosevelt Hotel New York City
Roosevelt Hotel Nyc

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing