A group of us our in our late-twenties planned a girls weekend to NYC and chose the Roosevelt Hotel based on price (we used AAA's rate) and location. Having read reviews, we were a little worried going in but were pleasantly surprised. It wasn't perfect but there was a lot of good. Here's the break down:
Check-In = mixed experience. We were upgraded from our cozy double double to a junior suite at no cost, which was a pleasant surprise. The downside was that we had a staggered check-in and the desk wasn't very helpful. For instance, I had made the reservation on my card and had indicated on the form that another woman would be doing the initial check-in. I had also confirmed this by phone and they had assured me it was fine. Nevertheless, they gave my friend a hard time at check in despite her name being on the reservation.
Location = amazing. We were in walking distance to Times Square, Rockefeller Center, and everything else by Grand Central. At busy times, it could take an extra couple of minutes to catch an elevator given, but anyone who's ever lived in a multi-floored building in a city knows that comes with the territory.
The Room = average to good. The room was older, which was to be expected, but everything was clean and comfortable. There was some wear in the bathroom (i.e, scratches on the shower), but nothing disgusting. The only bad was the fold out couch. It was an old, thin mattress with springs poking through. We asked housekeeping to give us two extra duvets and that made it passable, but for more than a weekend it would be awful to sleep on.
Check Out = positive. Despite the negative experience at the desk during check in, the checkout experience was great. The man checking us in and mixed up the charges on the credit cards, so I approached the desk on Saturday night expecting a battle over getting everything in order. Unlike the man working on Thursday afternoon, this woman (Eliana, I believe) was pleasant and extremely helpful. I explained our billing issue and she corrected the problem in a couple of minutes.
- Official Description (provided by the hotel):
- For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more less
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- Also Known As:
- Roosevelt Hotel New York City
- Roosevelt Hotel Nyc