So, should you book the Roosevelt hotel or not ?
The easiest way I can explain what you are booking when you book the Roosevelt for anyone in the UK is that the standard rooms are the equivalent of a Premier Inn room. You get a bed, not very big, a TV and a bathroom and you get air con. The beds are quite small, probably a standard double rather than queen or king size and very soft meaning that you sort of roll together which isn't very comfortable. We also sat on one end of the bed, just to change our shoes, and the bed tipped up which came as a bit of a shock.
The TV doesn't have hundreds of channels, the bathroom was worn and old and the rooms aren't very large (looking in at other peoples rooms). the "wardrobe" is about 2 foot wide and six inches deep with 4 hangers so don't expect a long stay or somewhere to hang all of your clothes at once if you are staying longer.
In your room you get an empty ice bucket and some paper cups. If you want a kettle you have to ask reception. The receptionists are officious, standoffish and little short of rude which was such a shame because everyone else we met in New York were polite and very friendly ... complete strangers would stop in the street to offer help when we were looking lost.
The rooms are "cleaned" every day ... but when we were checking out we looked under the beds to ensure we hadn't left anything behind and found someone else's socks. So, yes the rooms are cleaned every day but I can't say that they are cleaned that well.
In a similar vein, I did think I would have a bath but it seems that showers must be more popular. When I turned on the bath tap, brown rusty water came out.
Breakfast is the same thing every day and costs US$28 each plus tax so more like US$30 or £20. Its not great. You get served one glass of juice and one cup of coffee and if you want more you have to ask.
We couldn't have a late check out and its the first time that I've seen someone look at me as though I had two heads when I asked. The Roosevelt is a business traveller hotel, not a holiday maker hotel. No one took our bags to our rooms, we had to carry them ourselves but we could leave them with the porters when we left subject to the usual tip.
So, thats all the bad stuff about the hotel. What about the good stuff ?
The hotel is superbly placed to explore New York. You really couldn't have a better location. The standard room we had (which we booked for 3 people) was large for Manhatten .. but that may be because we booked for 3 people. The rooms do come with a mini safe that you don't have to pay for.
Finally, the bar staff are fantastic - make you feel very welcome and give great service. The best thing about the hotel and a credit to them.
Should you stay at the Roosevelt ? Personally, I say "yes" because of its great location but be aware it is of 3 star quality and so don't expect anything better than that. If you want better than 3 star (if you are staying for more than a few days) then the Roosevelt possibly isn't for you. Just so you know, the hotel was packed with pilots, stewards and stewardesses from the airlines in their layovers which tells you all you need to know about quality versus price point.
Like I say, its a great location, the rooms are OK but not great and its not excessively expensive but if you are looking for something special for your trip or creating some sort of holiday memory then The Roosevelt probably isn't for you.
- Official Description (provided by the hotel):
- For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more less
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- Also Known As:
- Roosevelt Hotel New York City
- Roosevelt Hotel Nyc