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“Presedential!” 4 of 5 bubbles
Review of The Roosevelt Hotel

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The Roosevelt Hotel
Ranked #371 of 467 Hotels in New York City
Manchester
Level Contributor
71 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Presedential!”
4 of 5 bubbles Reviewed April 14, 2014

Beautiful hotel and I can imagine FDR staying there in the 1930's! The foyer is grand and the rooms are spacious, especially for the great location. The bed was extremely comfy with lovely pillows and duvet, good large TV and hot showers. The downsides of the hotel are; old sash windows that let in all the noisy traffic, noisy old air con/heating units, no mini bar in the room, no fridge, no kettle. The bathroom was spacious but tired, cracked floor tiles - but I suppose a modern sleek hotel would not have the character. Drinks in the bar are expensive, so just have the one! We also had an annoying problem of the key cards not working and numerous trips back down to reception for re-sets. The hotel is opposite Central Station, excellent for the subway to get around for only $2.50 eachway. The food court in Central Station is also great for breakfast or lunch, instead of paying hotel prices.

Room Tip: We had two rooms, on either side of the corridor. One side was noisy traffic over the street, but go...
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  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MotherManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, April 19, 2014
Thank you for your comments and review. We are pleased to hear that your overall stay was great. Thanks again for your valuable feedback and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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8,225 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,250)
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Stowmarket, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed April 14, 2014

My wife & I Recently stayed at the Roosevelt. I suggested the hotel as I had a great stay there a few years ago with my family. When we arrived, we found that they had no record of our reservation, particularly disappointing as we did call prior to arrival to confirm. Fortunately, they did have a spare room on the 4th floor. This room was particularly noisy due to it being so close to the street and right opposite the elevators, whos "bongs" were endless and extremely noisy all night. The following day we did ask to be moved, and we were moved to a room on the top floor, far away from the elevators. This was accompanied with a lot of complaining to us from the lady behind reception. I can only assume that she was off sick the day that they taught customer service.

The room was nice enough, nothing to shout about, it was clean which is the main thing. Not a lot of amenities, but you're only there overnight anyway!! The only food that we bought from the hotel was room service, none of it was overly special, especially the pizza, which was dryer than a rock. If you want a pizza, theres a great little shop round the corner (turn left out of the front of the hotel, then next left. Its along there on the left. Uncle something, I think its called)

Location could not be better. Close to Rockefeller Center, Broadway, Time Square, Central Park, 5th Avenue (yes, I did get dragged to Tiffanys, good luck lads), and Grand Central Terminal (particularly handy to catch the subway downtown to see the 9/11 memorial * Statue of Liberty)

Overall, an average, no thrills, hotel. Nice enough if all you want is to get in late at night, get a nights sleep and go straight out again the following morning

Room Tip: Ask for a room as high up as possible and away from the elevators. They really are the loudest eleva...
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  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, April 19, 2014
Thank you for your comments and review. Our apologies that we did not meet your expectations. All of your concerns have been noted and will be immediately addressed. We are pleased to hear that our central location was the constant positive during your stay. Again our apologies and thank you for your valuable feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
111 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed April 14, 2014

I booked this hotel on the strength of the reviews in Tripadvisor.

On arrival the foyer is as spectacular as you would expect from photographs, lovely. And then it went downhill. When booking in the receptionist was dreadful; in the entire transaction I doubt she bothered using more than 10 words 'conversing' with me. Rude taciturn and disinterested. Her entire conversation was: 'name?' 'When you leavin?' long pause 'wednesday right?', she disappeared for 2 minutes then 'so you leavin wednesday?'. That was it. After she had eventually done the pass keys she handed them to me didn't say 'have a nice stay nor 'these are your pass keys' nor even 'your room number is.... ' nothing. When I said 'so my room number is....' she said 'that's what I wrote' and walked off. The room was reasonable, it was clean, if a little tatty, but comfortable. The next morning the shower control broke off and started flooding the room, reception didn't answer the phone so we had to go down to summon help, the maintenance guy fixed it no problem but did the management contact us to at least apologise? no of course not. We used the bar that evening to have an evening meal, seemed like a nice idea in the surroundings. The food took over 45 minutes to arrive. The next morning we went outside for a Taxi, asked the doorman and he barked 'go join the queue' A lady ahead in the queue took her turn, got in a taxi and was clearly waiting for someone to join her, the doorman shouted to us 'why the hell did you let her go first' as though it was our job to police his system. Extraordinary behaviour. On checkout the receptionist was as rude and disinterested as the first. In the end I asked to see her manager but was told she was unavailable.

The only reason why I haven't given the hotel a 'Terrible' score is because the bed was comfortable and clean and because the hotel is central and very convenient.

Otherwise, this is a very poor place to stay. The majority of the staff we came into contact with were staggeringly awful and the only reason the hotel does such good business is because demand in New York is so high. This is the worst service I have experienced anywhere in the world.

  • Stayed April 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank philip h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, April 19, 2014
Thank you for your comments and review. Our most sincere apologies for any issues you experienced with our service. Rest assure that all of your concerns have been noted and will be immediately addressed. We are pleased to hear that you did manage to find some positives about your stay. Again our apologies and thank you for your candid feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Aberdeen, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 13, 2014

I have recently stayed here with my family for a long weekend. When we arrived at 5pm we were told that there was a shortage of "cosy doubles" which we had booked, the receptionist then told us that she would upgrade us to a superior double and free internet for the whole of our stay - which usually costs $15-$19 a day! We went out for dinner then came back a hour later and our room was ready. Room was very clean and was comfortable to sleep and shower in. I would come back to this hotel with no hesitation, very classy feel and very central to everything! We only got taxis to the airport and walked everywhere else - it is very handy!

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Rhana1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, April 19, 2014
Thank you for your comments and review. We are pleased to hear that our central location, comfy rooms and friendly staff help make your NYC experience great. Thanks again for your valuable feedback and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devon
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed April 13, 2014

A wonderful old style hotel (if that's what you are looking for you have found the right place) the only problem with old style comes with parts of the hotel (especially the rooms) being a little tired and could do with a revamp in places. if at all possible get one of the modernised rooms we didn't a bit of a shame really. The hotel is ideally situated in the city for most of the main attractions. Word of warning don't use the unlicensed cars that the doormen (do they get a back hander?) suggest using to go to the airport they are not cheaper and we believe are not insured be warned. Stick to the yellow cabs. as for eating we did have a meal once in the hotel it was very good but there are plenty of places to eat nearby as well. as for breakfast we didn't use the hotel either go straight across the road which is ok but nothing special or go to the 'comfort diner' which is a typical american diner quite an experience. To find it walk out of the hotel turn left and approx 3 to 4 blocks along on the right you will find it. well worth the experience. if anyone has any questions please do not hesitate to ask.

Room Tip: ask for one that has be modernised not all of them have been
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mikeankirsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, April 19, 2014
Thank you for your comments and review.. We are very pleased to hear that your stay was great and that you would recommend us to other travelers. Thanks again for your valuable feedback and we look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Menges, Slovenia
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 13, 2014

As some other reviewers noted, the location of the Roosevelt on 45th St., very close to Grand Central and Times Square is great. Unfortunately, the amenities are iffy (the TV did not work at all, the shower handle broke) and the staff is not at the same level as the hotel's beautiful interiors: a friend got his suitcase sent to the hotel and we were redirected thre times until we find the right person to ask how to retrieve it. All in all, I would recommend the Roosevelt for a not-too-long stay, and the price (through hotels.com) war really competitive.

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lick0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, April 19, 2014
Thank you for your comments and review. Our apologies for any issues you experienced during your most recent stay. Your concerns will be immediately addressed and we are happy that you would recommend the Roosevelt. Again our apologies and we do hope to see you again,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gainesville, Florida
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed April 12, 2014

This hotel speaks of its past. Beautiful location, beautiful hall.. gorgeous. We still love The Roosvelt but workers aren't the nicest one, and the room was let go a little bit. The air conditioning system was leaking a bit, nobody took care of it. Decent location.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Mafyna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, April 19, 2014
Thank you for your comments and review. Our apologies that this visit wasn't up par as in previous visits. All of your concerns have been noted and will be immediately addressed. Again our most sincere apologies and we do hope you will visit again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Roosevelt Hotel

Property: The Roosevelt Hotel
Address: 45 East 45th Street at Madison Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#211 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Roosevelt Hotel 4*
Number of rooms: 1013
Official Description (provided by the hotel):
For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more   less 
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Also Known As:
Roosevelt Hotel New York City
Roosevelt Hotel Nyc

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