We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“ONE OF THE WORST ... IF NOT THE WORST HOTEL I'VE EVER STAYED IN!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
The Roosevelt Hotel
Ranked #381 of 468 Hotels in New York City
Dublin, Ireland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“ONE OF THE WORST ... IF NOT THE WORST HOTEL I'VE EVER STAYED IN!”
Reviewed February 25, 2014

Don't be fooled by the grand looking foyer ... what lies behind is not so grand. I stayed here with my family recently and I have to say I was shocked by the total lack of care and service on offer. It felt like the busy Grand Central Station that is very close to the hotel. Lots of people walking through without anybody attempting to make you feel welcome. Don't expect any help with your bags. Nearly every guest I saw, young and old, had to carry their own heavy backs up the front steps to the reception. I actually saw the doorman refuse to help a guest with their bags out of a car. Nobody will offer to bring your bags up to your room. The one time I did request help with my bags to put them in storage, I was told that I had to tip the bell boy because it was the only way they were being paid. The reception were functional and impersonal. Not really interested in interacting, just interested in taking your payment details and despatching you to your room as soon as possible. The rooms were very jaded looking. Curtains half hanging off the windows, weeks of dirt under the beds and a bathroom that's seen better days. the rooms were really small, despite us being assured that they'd be spacious. On top of all of that, the costs for wi-fi / internet access were exorbitant. There is nothing to recommend this hotel, and I will certainly never be returning.

  • Stayed February 2014, traveled with family
    • Value
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank TravelWellAlways2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, March 1, 2014
Thank you for your comments and review. Our deepest apologies that we did not meet your expectations. ALL of your concerns have been noted and will be addressed. Again our apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

8,573 reviews from our community

Traveler rating
    1,581
    3,106
    2,047
    1,082
    757
See reviews for
2,400
2,550
338
1,135
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,294)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Amersham, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 24, 2014

We chose the hotel as part of a fly/hotel deal and were pleased with the quality of accommodation and the central location. As part of a package we got reasonable value.

We did pre-pay for superior rooms and whilst the rooms were fine they were not especially 'superior' (however this gave us the option for twin beds that we required). Also as noted by others New York is a busy 24 hour city, so background traffic noise is part and parcel of the place. We were allocated rooms on the 6th floor and had a rather disturbed night (rubbish collection in the early hours and clanking manhole covers) it was far better when we were moved up to the 10th floor.

Room Tip: Go for a high floor!
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DavidH11-12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, March 1, 2014
Thank you for your comments and review. Yes, NYC is truly the city that never sleeps. However, we are happy to hear that we could accommodate you on a higher floor which help elevate the street noise. For future info, the front desk has complementary sleep kits which include an eye mask and ear plugs. Thanks again for your valuable feedback and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 24, 2014

We were all really looking forward to staying at this hotel from Feb 14th - feb 20th 2014...( 2 mums and 3 daughters).What an experience....although the bed was comfortable the bathroom left a lot to be desired...The shower head actually bounced in and out of the wall when it was running, the bathroom floor became partially flooded from a leaking grotty bath seal, the toilet roll holder fell off the wall when using the tissue paper, the window wouldn't close securely hence a constant draft and noise from the street below ( bearing in mind we arrived in the middle of a very cold snow storm!). NO tea or coffee or kettle in the room just paper cups! The first morning my friend very politely asked the concierge the directions to the ticket office to collect our hop on hop off bus tour tickets to be told " Its your responsibility to find out use your phone!" seeing as wifi cost $15 dollars a day we didn't have that option to which he then added "Well you have a phone in your room so use it!.... Welcome to New York!
Fortunately we had the instinct to keep all of our possessions pad locked in our cases as we didn't feel comfortable leaving any of our things lying around. We never had a good morning or a good evening from any member of staff during our stay. We only knew what time we had to check out by reading the key card holder and that our bags could be locked away safely....only for a tip of which is asked for verbally and by holding out their hands. Not one member of staff was willing to help in a friendly manner. everything seemed like a effort on their part and too much trouble. Customer service does not exist in this hotel, all the staff are rude, arrogant, unhelpful and expect a tip for everything...even bad service! I'm really sorry to say and very surprised to find out that the service you expect and are led to believe New York will deliver certainly didn't materialise!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Thyanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, March 1, 2014
Thank you for your comments and review. Our most sincere apologies for any issues you experienced regarding rudeness. ALL of your concerns will be immediately addressed. Again our apologies and thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these New York City hotels

Huntingtown, Maryland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 24, 2014

From the moment we revolved through the doors, our stay at The Roosevelt was wonderful. We find the staff to be extremely helpful and accommodating. During our stay we were in and out MANY times, and the elevators were crowded at times, but this is a huge hotel in Midtown, and other people were in and out just as we were. All six elevators were functional throughout. The carpets seemed perfectly plush and clean to us. Didn't have a problem with the paint or wallpaper, either. If you want a fridge and coffeemaker, know that you're not going to get it. But there's plenty of ice, and Gregory's Coffee on 46th St is one of the best cups you'll ever have. The bar is expensive, but the cocktails are about 1.5 x the size of an ordinary cocktail and quite good. The list price of the wifi is high, but if you download the Roosevelt app and show them at checkout, they will remove all wifi charges. This is an extremely generous deal. Fitness room was very large and clean, but the weather was so unseasonably pleasant we did all of our exercise outside. I booked this room throughout Priceline, but they treated us like valued customers and upgraded us to a king. Beds very comfortable. My husband was at a conference at Grand Central (Hyatt), so just a very short walk away. Plenty of outlets. I'd stay here again for sure!

Room Tip: We like a high floor, and if you can get one, you'll never hear a peep of street noise.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank marylander222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, March 1, 2014
Thank you for your comments and review. We are so happy to hear that our central location, friendly staff, and the unseasonable warm weather help to make your stay even more memorable. Thanks again for your valuable feedback and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed February 23, 2014 via mobile

Asked for low floor got put on 17 out of 18 floors next day asked for a move rude cocky reception staff need a lesson in respect ! Waiting until 3pm the woman with black long curly hair needs sacking rude clever nasty woman doesnt deserve a job ! Hotel ok would right home about it people make these places staff horrid

Stayed February 2014
Helpful?
3 Thank Jane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, March 1, 2014
Thank you for your comments and review. Our most sincere apologies for any issues of rudeness you experienced. Your concerns will be immediately addressed. Again our apologies.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 23, 2014 via mobile

Beyond the grand entrance lobby is a hotel charging premium prices for a dated and average hotel. The room was so poor I had to speak with a manager as bathroom door didn't shut, air con and heating from the 70's, no kettle or coffee pot. They took the room out of service and upgraded us to a suite which compensated. A coffee machine but no tea or kettle or replacement coffee when used up, Shabby decor and
dying on its feet. Needs a major overhaul at these prices

Stayed February 2014, traveled as a couple
Helpful?
2 Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, March 1, 2014
Thank you for your comments and review. Our apologies that we did not meet your expectations, All of your concerns will be immediately addressed. Again our apologies and thank you for your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
thorney,p'boro
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 23, 2014

Was a bit cautious after booking this hotel and reading the reviews but we need not of worried. From check in to check out and everything else in-between the staff were professional, pleasant and courteous. The rooms were tired but clean and yes you could here noise from the street below but hey your in NEW YORK CITY!!!!! The concierge (think his name was Bill ) was amazing - knew all the shows inside out and got us some great seats! They new the city well and were extremely helpful. The hotel was in an excellent location we walked to Brooklyn Bridge and Central Park and everywhere in-between, you are also a stones throw from Central Station and the Airport Shuttle Bus. I would definitely stay here again!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nelley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, March 1, 2014
Thank you for your comments and review. We are very happy to hear that our central location, friendly staff, and comfy beds made your NYC experience even more memorable. Thanks again for your valuable feedback and we look forward to your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
The New Yorker A Wyndham Hotel
The New Yorker A Wyndham Hotel
#275 of 468 in New York City
11,090 reviews
Midtown
Row NYC Hotel
Row NYC Hotel
#344 of 468 in New York City
17,544 reviews
Midtown
Hotel Edison Times Square
Hotel Edison Times Square
#311 of 468 in New York City
9,337 reviews
Show Prices
Show Prices
Show Prices
Midtown
Grand Hyatt New York
Grand Hyatt New York
#318 of 468 in New York City
8,469 reviews
Midtown
The Manhattan at Times Square Hotel
The Manhattan at Times Square Ho...
#296 of 468 in New York City
7,134 reviews
Midtown
Ameritania Hotel
Ameritania Hotel
#139 of 468 in New York City
4,988 reviews
Show Prices
Show Prices
Show Prices

Been to The Roosevelt Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Roosevelt Hotel

Property: The Roosevelt Hotel
Address: 45 East 45th Street at Madison Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#215 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Roosevelt Hotel 4*
Number of rooms: 1013
Official Description (provided by the hotel):
For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Hotwire, Travelocity, TripOnline SA, Ctrip TA, HotelPower, Cheap Tickets, Cancelon, Evoline ltd, getaroom.com, HotelsforEveryone, HotelQuickly and HotelsClick so you can book your The Roosevelt Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Roosevelt Hotel New York City
Roosevelt Hotel Nyc

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing