Don't be fooled by the grand looking foyer ... what lies behind is not so grand. I stayed here with my family recently and I have to say I was shocked by the total lack of care and service on offer. It felt like the busy Grand Central Station that is very close to the hotel. Lots of people walking through without anybody attempting to make you feel welcome. Don't expect any help with your bags. Nearly every guest I saw, young and old, had to carry their own heavy backs up the front steps to the reception. I actually saw the doorman refuse to help a guest with their bags out of a car. Nobody will offer to bring your bags up to your room. The one time I did request help with my bags to put them in storage, I was told that I had to tip the bell boy because it was the only way they were being paid. The reception were functional and impersonal. Not really interested in interacting, just interested in taking your payment details and despatching you to your room as soon as possible. The rooms were very jaded looking. Curtains half hanging off the windows, weeks of dirt under the beds and a bathroom that's seen better days. the rooms were really small, despite us being assured that they'd be spacious. On top of all of that, the costs for wi-fi / internet access were exorbitant. There is nothing to recommend this hotel, and I will certainly never be returning.
- Official Description (provided by the hotel):
- For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more less
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- Also Known As:
- Roosevelt Hotel New York City
- Roosevelt Hotel Nyc