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“Second time visiting, just as good as the first”

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The Roosevelt Hotel
Ranked #381 of 468 Hotels in New York City
Cheshire, United Kingdom
Level Contributor
55 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Second time visiting, just as good as the first”
Reviewed January 8, 2014

This was the second time we stayed at the roosevelt & it was just as good as the first. The lobby was decorated beautiful with a Christmas tree & decorations. The Christmas songs were playing as well which was as lovely to hear.
The staff were so welcoming & helpful, the rooms were clean & spacious, the beds were comfy. I cannot fault this hotel at all.
The location is great as well.
I keep reading bad reviews about this hotel, I cannot understand them at all. I highly recommend this hotel & will definitely be visiting for a third time.
Thank you Roosevelt for such a lovely stay & making me & my family feel welcome in your lovely establishment.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dougall2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, January 11, 2014
Thank you for your comments and review. We are so happy to hear that you got to spend time with us during the holidays. Yes, our main lobby is so beautifully decorated during this time of the year. It's almost like being on a movie set. Thanks again for your valuable feedback and we look forward to your third visit.
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Arlington, Virginia
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed January 7, 2014

Our rooms were small, but we got a great last minute deal and it was all we needed. Clean, well appointed, attentive staff, great location, lovely decor for the holidays... perfect! Traveled with family, and although the hotel was busy the service was great and noise was not an issue. Enjoyed the fitness facility as well.

Stayed December 2013, traveled with family
Helpful?
1 Thank letsgo2242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, January 8, 2014
Thank you for your comments and review. We are very happy to hear that your well appointed rooms was just what you needed. Thanks again for your valuable feedback and we look ofrward to your next visit.
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Winchester, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 7, 2014

Stayed here for two nights Jan.2014. Rooms very small and dark, bed comfortable but pillows way past sell by date. No soundproofing in hotel, so could hear conversations from next door and corridors (also noise from the street). Room extremely hot and temperature difficult to regulate as heater primitive. Staff very unhelpful. Surprised hotel this size does not offer dinner/restaurant facility. Only seems to open for breakfast. Bar option for food, but not great. Good location, but would not stay here again.

Room Tip: Club Quarters is much better! We stayed there at the one near Ground Zero at the beginning of our br...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 08Annie1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, January 8, 2014
Thank you for your comments and review. Our most sincere apologies that we did not meet your expectations. ALL of your concerns have been noted and will be immediately addressed. Again our apologies and thank you for your feedback.
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London
Level Contributor
116 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 6, 2014

Clearly this hotel was once something great, but has since slipped. The Lobby is grand, but that is as far as the wow factor went. In short, I would never return. Here's the low-down:

Rooms - clean but very small. Biggest issue is that the entire hotel is boiling hot everywhere and can not be controlled in your room resulting in sleepless nights and having to force-open/ struggle (took two of us!) to open the window in the middle of the night (to give you an idea how desperate we were to cool down, it was zero-degress Fahrenheit outside at the time we stayed!!).

Facilities - lacking; no coffee or tea making in the room, for example.

Service - Concierge was exceptionally rude and couldn't be bothered. Others were average.

Location - the only thing going for this place is the great location, being close to Grand Central, 5th & Madisson.

Room Tip: Don't stay here unless you enjoy being slowly cooked-alive by excessive heating that you can'...
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelthew0rld79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, January 8, 2014
Thank you for your comments and review. Our most sincere apologies for any issues you experienced during your most recent stay. Rest assured, all of your concerns will be immediately addressed. Again our apologies and thanks for your valuable feedback.
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Asheville, North Carolina
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 5, 2014

The Roosevelt is a gem.....great central location convenient to Grand Central, easy walk to Fifth Ave and theatres.....wonderful ambiance.....always nicely decorated for Christmas. And the bar is a wonderful way to end your evening.

Room Tip: Corner rooms are a plus......
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank slittle10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, January 8, 2014
Thank you for your comments and review. We are so happy to hear that you caught the holiday spirit while staying at the Roosevelt. Thanks for your valuabe feedback and we look forward to your next visit.
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Puerto Rico
Level Contributor
193 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed January 5, 2014

We were from 25th to 29th December and the Hotel was crowded. Hey, but is Christmas and we knew about it. Luxury lobby. Near Grand Central Station, you can take the subway to any place. Walking distance to entertainment, restaurants and delis. Good pizza at Vanderbilt Ave.Good pharmacy in the same block for any emergency. Good coffee across the street, but you can take it from the hotel (a little pricey). Overall, great stay. We'll be back.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hernandez1697
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this review, January 8, 2014
Thank you for your comments and review. Yes our central location is just one of our guest's favorite features. We are so happy to hear that you will be returning. Thanks again for your valuable feedback and we look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tipperary, Ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 5, 2014 via mobile

Me and my wife stayed here from the 26th of nov to the 3rd of dec for thanksgiving and I must say the reviews ive seen on here were well off the mark.rooms were spotless service was 10 out of 10 if there was 1 draw back it was the wi-fu or lack of it but there is a little cafe across the street with free wi-fi so that helped were planning our next visit and we will def be staying here.

Stayed November 2013, traveled with family
Helpful?
1 Thank ben-brophy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Roosevelt Hotel

Property: The Roosevelt Hotel
Address: 45 East 45th Street at Madison Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#215 Luxury Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Roosevelt Hotel 4*
Number of rooms: 1013
Official Description (provided by the hotel):
For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more   less 
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Also Known As:
Roosevelt Hotel New York City
Roosevelt Hotel Nyc

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