My husband and I and another couple booked rooms here knowing that it was an older hotel. We arrived early and our room was not ready, not a problem. They were more than accommodating with storing our luggage and took our cellphone number and offered to call when our room was ready. The staff at the front desk was extremely polite and helpful and the concierge was even better. Bill gave us great maps and directions and we left to enjoy our first day in NYC.
We received a call at exactly 3:00 that our room was ready and we returned a little later. There was a line at the front desk, but there were plenty of people working the desk and the line moved quickly. Once checked in, we headed to our room, which was on the 17th floor. On the way up, we got out of the elevator to let someone out that was behind us and then other people got in and there was no room for us to get back in. We ended up waiting about 15 minutes for another elevator that wasn't completely full of people. This was our only issue of our 4 night stay.
Our room was a junior suite on the 17th floor. Yes, we could hear traffic noise, but it's NYC and that's part of the reason we came here, to experience NYC!
Our room had a closet with ample space, hangers and a safe. There was a desk and chair that was great for keeping our maps, tickets and directions. We had a living area with a couch, table and flat screen television. The bedroom had an awesome and comfortable bed, another flat screen television and a refrigerator. And, of course a bathroom. I read reviews about other bathroom issues and ours was more than fine. There was a large room with a huge mirror, a sink and a coffee maker (a Keurig) and there was a smaller bathroom with a toilet and tub. The toilet paper roll was hanging behind the door, which meant the door had to be closed to access it, which was odd, but not a huge issue. The tub was very deep and nice for soaking in with bubbles after long day of walking.
Overall, we had a great stay and would stay at The Roosevelt again! Many of the negative reviews and the complaints I read seemed like petty issues and people not coming to NYC to enjoy the big apple, but people wanting to just go sit in a hotel room.
* the lobby is beautiful and inviting
* the location is fabulous
-near Grand Central Station
-near Times Square
*the bed was super comfortable
*the staff was very accommodating
*the concierge (Bill) was friendly and knowledgeable
*elevators can be crowded
*toilet paper roll hanging behind the door
- Official Description (provided by the hotel):
- For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,025 guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambiance in the city that never sleeps. ... more less
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- Also Known As:
- Roosevelt Hotel New York City
- Roosevelt Hotel Nyc