Got a great rate by bidding on priceline. When we arrived, I was in awe of the lobby - it was beautiful and grand. They let us check in around noon (way before 4pm check in time). The room they gave us was AWFUL. It was incredibly stuffy and humid inside even though the AC was on - it felt gross. The bathroom had a weird shower (no tub and the drain was in the middle of the bathroom). There was some water by the toilet as well. I called Guest Services immediately and complained. They apologized and gave us another room. They sent someone to out room to give us the new keys. The second room was much better. It felt well ventilated inside and the bathroom was better. I'm only giving this beautiful hotel a Very Good rating because the bathroom was very small and old. I would like to see them update the bathrooms. Overall, however, the hotel is absolutely beautiful. The location is GREAT, it's close to a lot of things but not in a super touristy area. We found the staff to be very nice. Main take away for me was that if you're not satisfied, let the staff know, and they will do all they can to ensure your satisfaction. Great place to stay!
- Official Description (provided by the hotel):
- For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more less
- Reservation Options:
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- Also Known As:
- Roosevelt Hotel New York City
- Roosevelt Hotel Nyc