I've stayed at this hotel several times in the last few years. Yes, it's dated, but I always had a decent stay....but recently I was sadly disappointed. I noticed a major negative change since last year. The staff were not as friendly or as upbeat; the housekeeping was lacking; and my room was not in the best condition. In fact, upon checking in, I noticed there were stains on the sheets, and I immediately called to have them changed. The front desk person seemed to be annoyed that I was complaining, and no one ever came up. The next morning, I asked again and nothing happened. In fact, when housekeeping arrived, the maid just re-made my bed, (which is really hard for me to believe....) Finally, someone arrived at my door at 9 p.m. the second night to change the sheets. What a joke. Also, the service at the lobby bar was very poor and slow. Perhaps there are some management changes that are not going well, but the staff does not seem very happy to be working here. Look elsewhere for a hotel. There are so many amazing new hotels in NYC -- some very close by and with lower rates, too.
- Official Description (provided by the hotel):
- For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,015 newly renovated guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambience in the city that never sleeps. ... more less
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- Also Known As:
- Roosevelt Hotel New York City
- Roosevelt Hotel Nyc