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“Location is key”

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The Roosevelt Hotel
Ranked #395 of 473 Hotels in New York City
Reviewed March 4, 2013

It's true, the rooms are a bit tired and lack adequate storage space for four people and its also true that the street noise, mainly the beeping of car horns which seems to be a national pastime, is present through the night...but location is key.

With Times Square, Grand Central Terminal, 42nd St, 5th Ave, Central Park, Park Ave, Empire State Building and the Rockerfella Plaza and much more within a few minutes walk you are bang smack in the middle of the action. No need for taxis or the subway unless its something you particularly want to do.

The bottom line is that after the first night we were so tired we no longer noticed the street noise. The beds were really comfortable and the room was lovely and warm, you just need to set the AC correctly. No fridge but there is an ice bucket in the room and an ice machine in the corridor. The staff were very friendly and helpful. Excellent stay.

A few tips:

Wear comfortable shoes, you really rack up the miles - on day two we walked over 13 miles; from Midtown to the Staten Island Ferry Port via Greenwich Village, Soho, Tribeca and the Financial District.

To view the Statue of Liberty take the FREE Staten Island ferry rather than the tourist cruises. About 25 mins, get off and join the one coming back. Stay on the right side for Statue of Liberty going out and Brooklyn Bridge coming back.

The best panoramic view is from the top of the Rockerfella Plaza (Top of the Rock), from here you can see both North and South (difficult to see North, including Central Park, from Empire State).

If you are military make your first stop the Uniform Services Organisation (USO) located on the second floor of the Port Authority Terminal. They give great tips, discounted theatre tickets, you can also chill there with free coffee, refreshments and Internet. Show your ID Card and ask for military discount everywhere be it attractions, museums or restaurants.

Internet in the Roosevelt costs about $15 per day. Tip if you have an iDevice, download the free Roosevelt Hotel App, take your device to reception to prove you have it, connect your Wifi to AT&T when prompted, choose 'bill to room' enter your name and room number, repeat for all devices - all Internet charges to your room will be waived giving you totally free wifi regardless of how many devices are being used (we had 3 x iPads and 3 x iPhones). Repeat the login process every 24 hrs (less for taking your device to reception).

The room key cards are really cool with iconic pictures on them, they make really good momentos - we simply asked to keep them at the end of the visit, no problem, no charge.

If and when we go back we will stay there again, no problem, it's a great hotel in the very best of locations.

Stayed: March 2013, traveled with family
4  Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded March 6, 2013

Thank you for your comments and review. You are correct, our central location is perfect for any thing you might want to do or see while in NYC. We are so happy to hear that our friendly staff help make your stay memorable. Thanks again for your valuable feedback and we look forward to your next visit.

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5,071 - 5,077 of 9,560 reviews

Reviewed March 4, 2013

Stayed here in Feb, took the in-laws for their 60th birthdays. Emailed ahead to ask if they could help to make the trip special and to our surprise they were upgraded to a suite. Needless to say their room was amazing, ours was too a standard double.

All the staff were extremely helpful and the lobby amazing, was like stepping back in time yet with a modern twist. All those people on here spending time photographing hairs on the bath need to focus on the 1000's of positives about this hotel and enjoy their visit.

Thanks again Roosevelt, we will be back and recommend you

  • Stayed: February 2013, traveled with family
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3  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded March 6, 2013

Thank you for your comments and review. We are so happy to hear that your birthday was made extra speical by our freindly staff. Thanks again for your valuable feedback and we look forward to your next visit.

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Reviewed March 3, 2013

Stayed in this hotel in January 2013. Overall I have only positive experience from the hotel and from the service. In this building you have really a great impression of New York in 1920, lobby is really great, I do like it. But there are a few things that needs to be improved - bellboys must not be so lazy and be proactive; bathrooms in the hotel must be renovated, they look like since 1920 nothing was changed there :) .

  • Stayed: January 2013, traveled on business
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Thank James I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded March 6, 2013

Thank you for your comments and review. Our apologies for any issues you experienced during your stay. Your concerns have been noted and will be addressed immediately. We are happy to hear that your overall stay was great. Thanks again for your valuable feedback.

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Reviewed March 3, 2013

Great central location. That's the good part.

Website promises much with talk of major refurbishment, but it doesn't feel like any real effort was put into refurbishing the room(s) we stayed in.

Lobby and reception impressive. But once in the room the deception is obvious: great facade but the apparent luxury doesn't extend further.

Standard 2-bed double for four people. Overlooks a busy, noisy street. Room clean. Reasonably decent iron and board.

Not spacious. Insufficient drawers and wardrobe for four people. No tea making facility. Saggy mattress. No dressing table for doing make-up. One, rickety luggage rack. Window offers no defence against constant road noise or cold as there was a gap between the upper and lower sashes. Switch fittings are ancient and yellowed.

Bathroom equally ancient. No toothbrush holder. Shower pipe loose. Cheap shower curtain. Small bath. Generally decor is from yesteryear and tatty.

Floor carpet comes 6" up wall and bizarrely, overlaps with electrical socket. Heating unit very old, battered, rusty, noisy but worked.

Decor is drab. Paint yellowed. Small repairs needed here and there.

LG LCD TV. Looked out of place in a room that is best suited to the days of B&W before colour.

Staff surly bordering on rude at times. Got the impression they felt they found customers an annoyance.

We changed room hopeful that our first room was not typical but it was just as bad.

If the room and hotel lived up to the website hype, the lobby impression, and the great location then the it would deserve its claimed four stars. As it is I suggest BA and the Roosevelt management should make themselves familiar with the reality of the product they're selling and ask if it really meets expectations - both theirs and crucially the paying customer.

Room Tip: Try to find an 'interior' room, I.e. one that doesn't face any of the roads that are on...
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  • Stayed: February 2013, traveled with family
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1  Thank Ian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded March 6, 2013

Thank you for your comments and review. Our deepest apologies that the Roosevelt did not meet your expectations. You are correct, we are not a 4 star hotel. We are actually 3 star AAA rated hotel. Many third party reservation web sites have their own "star ratings". AGain our apologies and thank you for your feedback.

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Reviewed February 28, 2013

Stayed recently for 4 nights. First impressions fantastic, warm friendly welcome from doorman who took bags. Check in straight forward and staff very friendly. The lobby and bar area, is quite spectacular in it's a design and decor.

Room was a little disappointing, a bit dated and quite small. That said, bed was huge and very comfortable. That said, we spent very little time in the room other than sleeping, it wasn't a problem.

The real plus side was the location, virtually next to Grand Central, which made access to the subway very easy. 10/15 minute walk to Times Square, Empire State Building and Rockerfellar Centre.

We had a fantastic trip and the hotels position certainly played a part in this.

  • Stayed: February 2013, traveled as a couple
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Thank Greenbobgilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded March 2, 2013

Thank you for your comments and review. We are so happy to hear that your overall stay was great and that our central location help play a big part. Thanks again for your valuable feedback and we look forward to your next visit.

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Reviewed February 27, 2013

Stayed one night. Reserved a king room that was actually part of a block of rooms for a wedding. Room was so small, had no desk. Bathroom very small. Water in tub was brown and stopped up. Very old room. We had a view of absolutely nothing, just another building. Hotel lobby was beautiful, and the bar was really good. Parking is valet, but they put your car in a garage that is not even located in the hotel itself and was expensive. Oh well, space is tight in NYC. But, I'm a native New Yorker and I LOVE NEW YORK. At least the wedding was great, that's for sure!!

Room Tip: Call reservations and get specific details about the room you are requesting before you stay here.
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  • Stayed: February 2013, traveled as a couple
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1  Thank greta m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded March 2, 2013

Thank you for your comments and review. Yes, everyone wants a room with a view, unfortunatly, since every building surrouning the hotel is much larger, our only views are of those buildings. Findling a place to park in NYC is time consuming and very expensive. While the Roosevelt does not own a parking structure, we have made arrangements with a parking garage on E 46th street to valet park our guest's cars. However, there is a $55 fee (per day with NO in/out privileges) for this convenience. WE are happy to hear that your wedding was a great time. Thanks for your valuable feedback.

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Reviewed February 27, 2013

We booked this holiday through a travel agents, the price for the hotel flights and shared taxis was great, it worked out the same price for the all of this as it would for stopping at the hotel for 5 days booking directly, so when we booked and read previous reviews we were impressed! Location was fantastic, could not deny this.. right next to all big attractions - Grand central station, Times square, fifth avenue, empire state, top of the rock, iceskating etc.... easy to find every where. Upon arrival we received a free upgrade - bed was amazing, had fantastic sleep with no noise and room was cleaned and towels changed daily. when leaving front desk were helpful providing phone to ring taxi company and also took bags to store with a smile....taxis are reasonable price and waving down is easy - attractions are cheap compared to what we though prices would be. Hotel is just like the films, lobby is beautiful - dated but that is what makes the hotel lovely. Would recommend to all for price and location, would return as had a fantastic time, amazing place. Thanks again :)

  • Stayed: February 2013, traveled as a couple
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Thank Rachel Louise H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rooseveltnyc, Guest Relations Manager at The Roosevelt Hotel, responded to this reviewResponded March 2, 2013

Thank you for your comments and review. We are so happy to hear that your NYC holiday was made memorable by our central location, friendly staff, and cozy room. Thanks for your wonderful feedback and we look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Roosevelt Hotel

Address: 45 East 45th Street at Madison Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#224 Luxury Hotel in New York City
Price Range: $134 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Roosevelt Hotel 4*
Number of rooms: 1025
Official Description (provided by the hotel):
For a classic New York City hotel experience with the finest contemporary amenities, The Roosevelt Hotel offers 1,025 guestrooms and suites. Opened in 1924 at the height of the Jazz Age, the "Grand Dame of Madison Avenue" continues to impress guests in its prime location in midtown Manhattan. The Roosevelt is the perfect combination of classical and modern creating a relaxing ambiance in the city that never sleeps. ... more   less 
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Also Known As:
Roosevelt Hotel New York City
Roosevelt Hotel Nyc

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